Administrative Support Supervisor - Journey Please see Special Instructions for more details. * Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.* If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Position Details

Position Information

Job Title Administrative Support Supervisor - Journey Position Number 955212 Vacancy Open to All Candidates Time-Limited No Department Homepage https://www.ecu.edu/fammed Advertising Department FAMILY MEDICINE Division Health Sciences Classification Title 10434 Admin Support Supervisor Competency Level 2 - Journey Working Title Admin Support Supervisor Number of Vacancies 1 Full Time Equivalent (FTE) 1.0 Full Time or Part Time Full Time Recruitment Range $31,200 - $50,879 Anticipated Hiring Range $35,000 - $40,000 Salary Grade Equivalency GN06 Work Schedule M-F, Rotatng Shifts Work Hours 8-5pm, Rotating Position Location (City) Greenville Job Category Staff - Office/Clerical Organizational Unit Overview

The Department of Family Medicine is one of eleven clinical departments at the Brody School of Medicine. The purpose of the department is to improve the health of the people of eastern North Carolina through leadership in Family Medicine education, research and health care services. The department provides accessible, high quality health care for its patients.

The Department of Family Medicine consists of seven divisions, as well as a central administration office. Each division has a responsibility that supports the overall mission of the department. The divisions include educational development, research, medical student education, residency, geriatrics, clinical services, and sports medicine. Clinical activities take place in the Family Medicine Center, Robert and Frances Monk Geriatric Center, Firetower Medical Office, nursing homes, Vidant Medical Center and in the community.

Job Duties

The Department of Family Medicine is seeking a Patient Access Supervisor candidate. The supervisor will supervise the daily operational functions of patient access representatives in the clinical site and will be responsible for training and updating employees with any changes in policy or processes, and ensure employees understand job expectations. The supervisor will be responsible for mediation and resolving problems and providing internal management to Family Medicine. The supervisor will serve as a liaison between patients, staff and providers. Operational hours for this position are from 8:00 am to 5:00 pm, Monday through Friday.

CLINICAL SUPPORT POSITION – NOT SUBJECT TO STATE HUMAN RESOURCES ACT.

The ECU Brody School of Medicine is affiliated with Vidant Medical Center. Vidant Medical Center is the flagship hospital for Vidant Health and serves as the teaching hospital for the Brody School of Medicine at East Carolina University.

Minimum Education/Experience

High school diploma or equivalency and two years of progressively responsible administrative/office management experience, including some experience as a lead worker; or equivalent combination of training and experience.

License or Certification required by statute or regulation

None

Preferred Experience, Skills, Training/Education

Graduation from high school and three years of progressively responsible administrative/office management experience; or graduation from a two-year secretarial science or business administration program and one year of experience as described above; or graduation from a four-year college or university, preferable with a major emphasis on Business Administration or a related field; or an equivalent combination of training and experience. Strong supervisory skills.

Knowledge of automated registration, provider scheduling, billing, authorization and referral requests, insurance management, managed care, and financial counseling, with data entry skills being highly desirable.

Computer skills are essential.

License or Certification required by the Department

None

Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Job Open Date 06/12/2019 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 06/19/2019 Open Until Filled No Quick Link for Direct Access to Posting http://ecu.peopleadmin.com/postings/28745 Alternate option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

AA/EOE

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department for Disability Support Services at (252) 737-1016 (Voice/TTY).

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Please indicate where you learned about this job vacancy.
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   • Greenville Daily Reflector
   • Raleigh News & Observer
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Documents Needed To Apply Required Documents

Optional Documents

1. Curriculum Vitae/Resume
2. Cover Letter
3. List of References