DHTS DEVICE SUPPORT ANALYST
Auto req ID
3841 DHTS DEVICE SUPPORT ANALYST
Duke University Health System Job Description:
DEVICE SUPPORT ANALYST
General Description of the Job Class
The Device Support Analyst provides remote and on-site support and maintenance for workstations, printers, and peripheral devices. The Device Support Analyst fields customer questions and problems and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to identify the solution.
Some of the Duties and Responsibilities
Education: Associate’s degree in a related field, or two years of equivalent technical experience required.
Experience: Level 1- One year of IT experience required.
Knowledge, Skills, and Abilities:
Level 1- Basic technical knowledge and computer skills, in order to support Windows platforms, Mac platforms, Windows applications, and mobile computing devices.Strong customer service, interpersonal & time management skillsMust be able to lift 50 pounds or moreMay be required to drive a personal vehicle to conduct Duke business/deliver and install computer equipment
The intent of this job description is to provide a representative of the responsibilities required and shall not be construed as a declaration of the total duties and responsibilities of this position.
DHTS DEVICE SUPPORT ANALYST
Job Family Level
Full Time / Part Time
Regular / Temporary
CLINICAL AND ADMINISTRATIVE FIELD SVCS
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Associate's degree in a related field, or two years of equivalent technical experience required.
LICENSURE/CERTIFICATION: Must have a current N.C. driver's license.
Level 1 - No experience required beyond the minimum education (or equivalency) requirement
Degrees, Licensures, Certifications