DHTS DEVICE SUPPORT ANALYST

Job description

Auto req ID
114226BR
Duke Entity
HEALTH SYSTEM
Job Code
3841 DHTS DEVICE SUPPORT ANALYST
Job Description
Duke University Health System Job Description:
DEVICE SUPPORT ANALYST
 
General Description of the Job Class
The Device Support Analyst provides remote and on-site support and maintenance for workstations, printers, and peripheral devices.  The Device Support Analyst fields customer questions and problems and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to identify the solution.
 
Some of the Duties and Responsibilities
Level 1

  • Provide accurate, timely, and effective solutions for end-user computer problems to ensure end-user productivity.  
  • Communicate issues effectively to customers, team members, technical experts, and management. Maintain communication until the issue is brought to resolution.
  • Update asset management system to correctly record the life cycle and status of desktop hardware, peripherals, and software.
  • May participate in 24X7 on call rotation.
  • Perform other related duties incidental to the work described herein.
  • Required Qualifications at this Level
    Education: Associate’s degree in a related field, or two years of equivalent technical experience required.
    Experience: Level 1- One year of IT experience required.


    Knowledge, Skills, and Abilities:

    Level 1- Basic technical knowledge and computer skills, in order to support Windows platforms, Mac platforms, Windows applications, and mobile computing devices.Strong customer service, interpersonal & time management skillsMust be able to lift 50 pounds or moreMay be required to drive a personal vehicle to conduct Duke business/deliver and install computer equipment 
    The intent of this job description is to provide a representative of the responsibilities required and shall not be construed as a declaration of the total duties and responsibilities of this position.
    Location
    Durham
    Requisition Number
    401609461
    Position Title
    DHTS DEVICE SUPPORT ANALYST
    Shift
    First/Day
    Job Family Level
    CD
    Full Time / Part Time
    Full Time
    Regular / Temporary
    Regular
    Department Name
    CLINICAL AND ADMINISTRATIVE FIELD SVCS
    Minimum Qualifications
    Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

    Education
    Associate's degree in a related field, or two years of equivalent technical experience required.

    LICENSURE/CERTIFICATION: Must have a current N.C. driver's license.

    Experience
    Level 1 - No experience required beyond the minimum education (or equivalency) requirement

    Degrees, Licensures, Certifications
    N/A

     

     

     

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    Job No:
    Posted: 6/13/2019
    Application Due: 8/12/2019
    Work Type:
    Salary: