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ANALYST, IT

Employer
Duke University
Location
Durham

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Auto req ID
114213BR
Duke Entity
UNIVERSITY
Job Code
2423 ANALYST, IT
Job Description
Analyst, IT - East Campus/Smith Warehouse User Support
Trinity College of Arts & Sciences
Office of Technology Services
 
Occupational Summary:
The Analyst, IT for East Campus/Smith Warehouse User Support provides direct, first-level support for all aspects of computing (installation of hardware and software, diagnosis, repair, and user support).  He/she is expected to work with fellow TTS staff members, as well as other Duke technology support staff, to provide IT support for multiple Trinity College of Arts & Sciences departments.  The Analyst, IT for East Campus/Smith Warehouse User Support is a member of the Trinity College of Arts & Office of Technology Services (TTS) and reports to the Manager, IT for East Campus/Smith Warehouse User Support. 
 
Responsibilities:

  • User Support Services – Provide end user support for faculty, staff, and students at Trinity College of Arts & Sciences. Maintain familiarity with the supported user community and managed equipment to provide excellent proactive, just in time and customized support.
  • Install, configure, and maintain hardware, software, and network connectivity for departmental and lab computing equipment. Install and maintain printers, scanners, and other peripherals.
  • Coordinate access to file storage solutions (either local, centrally-provided or cloud-based) for use by supported end users.
  • Provide first-level troubleshooting of hardware, software, and network problems
  • Maintain an inventory database and accurate records of maintenance and repairs done on individual computers and special-purpose hardware devices.
  • Provide training and/or printed and online documentation for procedures and policies.
  • Provide periodic support for audio-visual enabled teaching and meeting spaces.  Support may include technical assistance, hardware support and training for use of AV supported services (projection, teleconferencing, and video conferencing).Maintain Trinity College of Arts & Sciences authentication and authorization systems necessary to allow access to departmental resources
  • Assist in the creation of budgets and long-range planning to meet departmental and programmatic IT needs, including custom technologies for Mac, PC, and Linux OS as needed.
  • Oversee the use of departmental and lab computing funds to provide for departmental and lab IT needs and the development of departmental and lab IT infrastructure.
  • Coordinate with faculty PIs to determine strategies for purchasing, renewal, and support within separate areas, and suggest ideas for collaborative purchasing and maintenance when possible.
  • Act as a liaison to colleagues in TTS, OIT, CIT, and other campus IT groups
  • Consult with other staff members in Trinity Technology Services to stay informed on current and emerging technology projects and opportunities for collaboration and resource sharing.
  • Maintain current awareness of trends and issues relative to information technology and support systems
  • Perform other related duties incidental to the work described herein.
  • Education: BA/BS in a computer related field or an equivalent combination of relevant education and experience.

    Experience: One to two years experience in first or second level desktop computer support

    Working Conditions:·Must be able to lift 40 pounds and unpack, shelve and shift desktop computers and peripherals·Must be able to work in an environment in which exposure to materials containing dust and mold is possible ·Frequent bending, crouching, stooping·Normal office environment ·May require occasional evenings and weekends to facilitate major project completion


    Location
    Durham
    Requisition Number
    401608458
    Position Title
    ANALYST, IT
    Shift
    First/Day
    Job Family Level
    C
    Full Time / Part Time
    Full Time
    Regular / Temporary
    Regular
    Department Name
    Trinity Technology Services
    Minimum Qualifications
    Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

     
    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

     
    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


    Education
    Refer to Job Description

    Organization

    Read our Diversity Profile History

    Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

    As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

    Duke maintains a historic affiliation with the United Methodist Church.

    Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

    Mission Statement

    Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

    “To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

     “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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