Assistant Director of Ticket Operations

Tracking Code374-280 Job Description

This position reports to the Assistant Athletic Director for Tickets. This position will be responsible for lead generation and increased ticket sales that meet or exceed ticket revenue goals. The position is responsible for programs that encourage and support the development of Stetson’s fan base and alumni as well as providing competitive platforms for teams and individuals competing in the ASUN Conference and Pioneer Football League. The position is responsible for ensuring compliance with all federal, state, NCAA, conference and university regulations.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Responsible for lead generation and increased ticket sales that meet or exceed ticket revenue goals
• Builds and maintains season, single game and mini plan inventory and sporting venues using the Veritix ticketing system
• Ability to stay superbly organized with staff scheduling for office hours and events, revenue tracking and reporting
• Works with compliance staff, coaching staff members and visiting team ticket staff to ensure we are compliant with complimentary admissions per NCAA rules and game contract obligations
• Maintains accurate records of all prospecting activities and sales in ticketing database
• Performs essential game day responsibilities
• Attends promotional and community events to increase and drive sales
• Work closely with compliance staff to ensure all ticket distributions are compliant with NCAA, ASUN and Pioneer Football League regulations
• Assists Assistant Athletic Director for Tickets with supervising up to 25 student employees by hiring, training and scheduling all staff according to athletic department and customer needs
• Provides exceptional customer service to all potential and current customers and proactively contribute to the resolution of any client issues while building and maintaining relationships with season ticket holders
• Assists Assistant Athletic Director for Tickets with supervising up to 25 student employees by hiring, training and scheduling all staff according to athletic department and customer needs
• Maintains all ticket office inventory, including laptops, BOCA printers and scanners while ensuring all software is up to date and equipment is fully functional
• Performs other site and position specific functions as assigned

Minimum Education: Bachelor's degree

Required Skills

• Willingness to learn and also train staff on Banner, Argos, Veritix and JumpForward software systems that are essential to optimizing job performance.
• Ability to lead and mentor all direct reports, while creating a positive and productive work environment.
• Proven ability to establish and maintain effective working relationships with students, fellow employees, program boosters and the public. Ability to communicate effectively with highly honed interpersonal skills.

The possession and maintenance of a Florida driver’s license and acceptable driving record is required.

Required Experience

• Bachelor’s degree required
• Minimum three years’ experience within athletic ticketing and sales
• Knowledge of NCAA rules and regulations

Job Location DeLand, Florida, United StatesPosition TypeFull-Time/Regular