Regenstein Circulation Services Supervisor

Job description

Job location: Hyde Park Campus

Employment Type: Part-time
Posted data: 2019-06-12
Req: JR05360
Please make sure to read the job posting in its entirety as it reflects both the University roles and responsibilities, followed by the specific description.

Department454710102 Access Serv-Circulation

About the UnitAs a dynamic research and learning environment, the University of Chicago Library advances and supports the University’s commitment to research and teaching, using its vast and diverse intellectual resources to help solve the world’s problems. The Library is assuming new exciting roles that are vital to research, innovation, and learning at the University, while continuing to focus on building and preserving our renowned collections. We are leveraging the deep expertise of Library staff, developing services that support new avenues of research, and expanding access to and preservation of scholarly resources in ways that advance the goals of the University community and the needs of the next generation of scholars.

Job FamilyLibrary

Responsible for campus library, including general administration, information services, technical services, media and audio/visual services, access services, library information systems, documents, and library special collections.

Career Track and Job LevelLibrary Access Services

Manages the operation and provision of access services for a library and serves as a library resource.

B2: Has developed knowledge and skills through formal training or considerable work experience. Works within established procedures with a moderate degree of supervision.

Role ImpactIndividual Contributor

ResponsibilitiesThe job leads business support within established procedures for the operation and provision of access services for a library and serves as a library resource.

1) The job oversees the lending of materials from reserves and bookstacks., 2) Responsible for collection of fines and fees while on duty and the balancing of cash collected during scheduled hours., 3) Responsible for answering patron questions related to Access Services and serves as a resources for other questions related to other Library services., 4) Distributes work to and monitors the work done by student counter attendants; troubleshoots equipment as needed., 5) Performs other related work as needed.

Unit-specific Responsibilities

1) Reporting to the Head of Regenstein Circulation & Building Resources, the Regenstein Circulation Services Supervisor will oversee the lending of materials from circulating collections, course reserves, and interlibrary loan.

2) During evenings/weekends, supervises Entry/Exit staff, acts as the supervisor in charge of the Regenstein Library, oversees building security, and enforces policies for maintaining a scholarly environment in the Library.

3) Answers inquiries concerning overdue books, recalls, reserve problems, and fines in person, over the phone, and via online ticketing, responsible for the balancing of funds collected during scheduled hours.

4) Listens to patrons with special problems or complaints and attempts to resolve these problems as appropriate, Interprets Library policies to patrons and refers patrons’ concerns to the Head of Circulation Services when appropriate.

5) Interviews, hires, trains, supervises, and coordinates scheduling the student counter attendants, a shared and/or rotating responsibility with the two other Circulation Supervisors

6) Documents and updates Circulation procedures including training materials

7) Monitors, approves, and submits all documentation related to student counter attendants’ payroll, a shared and/or rotating responsibility with the two other Circulation Supervisors.

8) Resolves problems and appeals from users on Entry/Exit questions, and oversees the application of rules and procedures for Library entrance during evenings/weekends.

9) Provides initial response to emergencies and assists patrons in contacting University Police.

10) Handles general inquiries relating to building and security while on duty.

Unit-preferred Competencies

1) Basic knowledge of circulation practices, procedures, and technologies.

2) Manage interpersonal relationships and interact with clarity, tact, and courtesy with patrons, staff, faculty, students, and others.

3) Communicate effectively in English, both orally and in writing.

4) Recognize and resolve or refer problems as necessary.

5) Able to work with supervision and as a part of a team.

6) Strong customer service orientation.

7) Ability to identify and act in accordance with departmental priorities as well as exercise discretion and sound judgment.

8) Strong organization skills, attention to detail, and accuracy.

9) Independent problem-solving and decision-making skills.

10) Ability to manage time and multiple tasks in a fast paced environment.

11) Ability to follow tasks to completion.

12) Ability to remain calm in difficult situations, and handle with diplomacy, patience, respect, and discretion.

13) Ability to maintain a reliable schedule.

14) Ability to navigate and search the Internet.

15) Ability to explain and uphold library policy consistently.

Working Conditions

Work Settings

1) Ability to carry or lifts loads of up to 50 lbs.

2) Ability to push/pull loaded book trucks.

3) Ability to handle large and oversize volumes.

4) Ability to shelve and retrieve materials at varying heights.

5) Ability to hear, including making fine discriminations in sound.

6) Ability to see, including color, depth perception, or clarity; must be able to visually focus on print and electronic material for long periods.

7) Ability to sit for 4 hours or more. Ability to stand for up to 4 hours.

8) Ability to use computers extensively for 4 hours or more.

9) Ability to make repetitive wrist, hand, or finger movements.

10) Ability to operate equipment necessary to perform job.

11) Ability to work independently without constant supervision.

12) Knowledge of Microsoft Office and similar software programs.

13) Effective audio-visual discrimination and perception.

14) Ability to use general office equipment.

Work Hours

Two positions available with hours noted below.

1) Position 1: This position is scheduled to work Fridays and Saturdays 3-11, and Sundays 6-12 during the academic quarter, and covers all circulation shifts as assigned.*

2) Position 2: This position is scheduled to work Saturdays 8:30-4:30, Sundays 9:30- 5:30, and Mondays 6-midnight during the academic quarter, and covers all circulation shifts as assigned.*

*Responsible for occasionally flexing the work schedule to cover other shifts as necessary in case of illness, vacation, or absences of other supervisors. The expectation is that planned time off will be taken only during interim breaks, and the schedule will be flexible during interim breaks and summer quarter. The hours scheduled may change during interim breaks

Education, Experience, and CertificationsMinimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Preferred Qualifications


1) Bachelor’s Degree


1) A minimum of one (1) year of work experience in a library or equivalent environment.

2) Previous experience directing or supervising the work of others.

3) Significant customer service experience in a fast-paced library, retail, or similar environment.

4) Ability to exercise good judgment consistent with Library policies and procedures and service standards.

5) Ability to manage and maintain professional relationships and communicate with clarity, courtesy, and tact with patrons, staff, students, faculty.

6) Ability to identify and solve problems.

7) Good organizational skills.

8) Ability to manage time and multiple tasks in a fast paced environment.

9) Reliably able to work independently during evenings/weekends as the sole supervisor in a large academic library.

10) Strong oral and written communication skills.

Technical Knowledge or Skills

1) Knowledge and experience with computer applications such as MS Office, email, and use of the Internet.

2) Knowledge of integrated library systems.

Required Documents:

1) Resume

2) Cover Letter

3) Reference List

NOTE:  When applying, all required documents MUST be uploaded under the Resume/CV section of the application.

FLSA StatusNon-Exempt

Pay FrequencyBiweekly

Pay GradeDepends on Qualifications

Scheduled Weekly Hours21

Benefits EligibleYes

Drug Test RequiredNo

Health Screen RequiredNo

Motor Vehicle Record Inquiry RequiredNo

Posting Date2019-06-12-07:00

Remove from Posting On or Before2019-12-12-08:00

Posting StatementThe University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:  Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.




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Job No:
Posted: 6/13/2019
Application Due: 6/22/2019
Work Type: