General Summary

South Lake Enrollment Services supports the mission of the College by providing quality customer service that addresses the enrollment needs of prospective students, current students, parents/legal guardians, faculty, staff and visitors to the South Lake Campus. The Administrative Staff Assistant position is an integral member of this essential front line team who performs administrative duties involving accessing and inputting secure student records into the BANNER system, maintaining confidentiality and adhering to FERPA guidelines, assisting current and future students and their families through the entire enrollment process through email, in person, and phone contact, and provides both friendly and quality greeting, cashiering, and enrollment information assistance. Demonstrate the LSSC's core value of Service Excellence, respect, competence, responsiveness, and collaboration in all interactions.

Principal Duties & Responsibilities

1. Responsible for handling front office reception and administrative duties including answering the main South Lake phone line, greeting guests, responding to visitor concerns and questions, field student, employee and community questions related to enrollment steps, tuition and fees, payment options, academic programs, events, departments, services, policies and procedures, special populations, and overall college operations.
2. Triage and field referrals to appropriate departments for further assistance when necessary.
3. Accept all completed admissions, records and registration related forms and documents, verify their completion and acceptability for submission, and execute data entry into Banner including coding, scanning and indexing documents.
4. Accept and process all tuition and fee payments for credit and non-credit courses and fees associated with College services.
5. Responsible for general office duties including mail distribution, issue parking permits, file work orders for reported maintenance or facility concerns, ensure copiers are in working order and appropriately stocked, provide back up to MRM scheduling and confirm MRM room reservations for internal and external events, and ensure the front office reception area is safe, clean and supplied with LSSC forms, handouts, and promotional pieces.
6. Provide responsive assistance to campus security and local law enforcement in the event of an emergency.
7. Maintains confidentiality and adhere to FERPA guidelines.
8. Perform other duties as assigned.

Qualifications

EDUCATION:
Graduation from an accredited high school or possession of an acceptable equivalency diploma. AA/AS/AAS degree preferred.

EXPERIENCE:
Required: Minimum of two years of related experience in a customer service area; minimum of two years' experience cashiering; demonstrated computer proficiency with Microsoft Word, Excel, & Outlook.
Preferred: Minimum two years' experience in a high volume call position; previous experience in a school or college setting; previous experience working with a student information system technology platform like Banner by Ellucian; Spanish language skills.

Knowledge, Skills & Abilities Required

• Knowledge of general office practices and procedures.
• Use office equipment including computer, phone, fax and network copier/printer.
• Ability to exercise confidentiality.
• Ability to maintain strong working relations with students, faculty, staff and members of the community.
• Proficiency in computer applications, including MS Office products (Outlook, Word, PowerPoint, and Excel).
• Ability to work on multiple assignments simultaneously
• Demonstrated problem solving skills.
• Ability to demonstrate the four College Service Excellence Standards of respect, competence, responsiveness and collaboration when interacting with students, employees, visitors, and community members.