Systems Administrator

Department: ITS

Location: Jerry Sue Thornton Center

Reports To: Executive Director Enterprise Application Services

Recruitment Type: External/Internal

Requisition ID: req1300

Employment Type: Administration and Professionals

Union Position: Non-Union

Work Schedule: M-F 8:30am - 5pmWill be required to work during maintenance windows outside of normal hours.

Number of Openings: 1

Job Description:

SUMMARY

Administers and supports administrative and academic applications across the College. Responsible for the installation, upgrade, maintenance and support of both administrative and academic applications, including their respective database and server environments. Participates in technical strategic planning sessions to ensure that the College is well positioned for the future.

ESSENTIAL FUNCTIONS

Responds to, investigates, and resolves issues reported by end-users for supported applications, the associated backend databases, and all interfaced applications

Monitors and optimizes the performance of all associated server environments

Maintains database and middleware (Weblogic, tomcat, etc.) server software as necessary

Maintains the servers (Windows, Linux, UNIX, etc.) as necessary

Maintains all associated disaster recovery environments

Develops and maintains the necessary troubleshooting documentation

Cross-trains team members to ensure support continuity

Updates associated application architecture diagrams as changes are made

Acts as primary liaison to the associated vendor HelpDesk for issue resolution

Applies security patches as necessary

Develops and maintains scripts (shell, perl, batch, etc.) as necessary

Provides before, after hours, and weekend support to resolve application issues as necessary

Recommends the necessary server configurations (disk, memory, etc.) in order to support new applications

Installs, upgrades, and configures new middleware server software, database software and applications as necessary

Applies software patches and performs major upgrades as necessary

Provides before, after hours, and weekend support for migrations and upgrades as necessary

Identifies and evaluates new tools and solutions for improved application and server management

Performs capacity planning (disk, memory, etc.), as well as short-term and long-term upgrade planning

Provides analysis, consultation, and recommendations to project teams, especially as they relate to the associated environment

Identifies cross-training and documentation opportunities

Performs other duties as assigned

Qualifications:

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

Bachelor’s Degree in I.T., Computer Science, or related field

Significant related experience may substitute for education

Minimum of five year of full-time professional experience in a related field

Demonstrated experience with Windows Server (2008, 2012, etc.) and various Linux flavors (RedHat, Oracle for Linux, CentOS, etc.)

Demonstrated experience with relational databases (Oracle, MS SQL, etc.)

Demonstrated experience making sound decisions that affect a work unit or team

Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations

KNOWLEDGE, SKILLS and ABILITIES

Possess knowledge of TCP/IP, Ethernet, firewalls, routing and load balancing

Possess knowledge of database connectivity issues

Possess Knowledge of how applications (Java, ASP/C#.NET, etc.) function

Ability to effectively complete work assignments independently

Possess working knowledge of systems administration concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus

Demonstrated basic Visio skills

Demonstrated basic Project Management skills

Demonstrated intermediate proficiency with Microsoft Access

Demonstrated advanced proficiency with Microsoft Outlook, Word, Excel, and PowerPoint

Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects

Ability to collaborate, negotiate and resolve conflicts on major projects

Ability to facilitate top-level collaboration while managing sensitive issues

Ability to develop and maintain relationships with key contacts to enhance work flow and quality

Possess strong organizational and time-management skills

Possess excellent written, verbal and interpersonal communication skills

Ability to foster a team environment and work collaboratively

Ability to research and analyze issues and develop solutions

Ability to work accurately with great attention to detail

Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships

Critical thinker with ability to identify and implement efficiencies within daily operations

Possess sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICAL COMPETENCIES

Service Focus

Communication

Quality of Work

VERY IMPORTANT COMPETENCIES

Adaptability

Continuous Improvement

IMPORTANT COMPETENCIES

Collaboration

Time Utilization

PREFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

Demonstrated administrative experience with Windows Server (2008, 2012, etc.) and various Linux flavors (RedHat, Oracle for Linux, CentOS, etc.)

Demonstrated experience maintaining Java-based applications

Demonstrated experience with Apache and/or Tomcat

Demonstrated experience with Ellucian Banner and its associated Ellucian applications (Travel and Expense, DegreeWorks, etc.)

Demonstrated experience with writing scripts (shell, perl, batch, etc.)

KNOWLEDGE, SKILLS and ABILITIES

Possess knowledge of Microsoft IIS, including SSL/TLS certificatesPossess knowledge of authentication methodologies (Active Directory, LDAP, CAS, etc.)Possess intermediate proficiency with ERP Banner System (or equivalent program)Possess intermediate proficiency with Blackboard Learn (or equivalent program)PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

The work is performed in a normal, professional office environment;

The work area is adequately lighted, heated and ventilated;

Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;

Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

EQUAL OPPORTUNITY STATEMENT

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.