Enrollment Services Representative
- Employer
- City Colleges of Chicago
- Location
- Malcolm X College
View more
- Administrative Jobs
- Institutional & Business Affairs, Admissions & Enrollment
- Employment Type
- Full Time
- Institution Type
- Community College
Job Details
ENROLLMENT SERVICES REPRESENTATIVEMALCOLM X COLLEGE
The Enrollment Services Representative provides information and excellent customer service to new and returning students arriving at a college’s One-Stop- Shop Center with inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, and related student services. An Enrollment Services Representative also functions as a campus resource, helping students identify and clarify issues, routing students to appropriate college personnel based on their inquiry/issue (i.e. Advisor, Financial Aid, Registrar, Business Office), and assisting students in resolving problems to ensure their successful enrollment and registration. Performs related duties as required.
PRIMARY RESPONSIBILITIES:
- First point of contact with students arriving at One-Stop-Shop Center.
- Ensures that students sign into the Q-nomy system on arrival, reviews with students the reason(s) for their visit, answers questions, and assists students in obtaining services needed.
- Assists and guides students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid.
- Reviews student records accessible at One-Stop-Shop Center to help identify steps and documents needed to assist students in the enrollment and registration process.
- Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds.
- Assists prospective and current students in registering for Professional and Personal Development (PPD) non-credit courses.
- Routes and re-routes students to appropriate campus office and personnel (e.g. Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution.
- Provides a centralized location for students to drop-off and submit a variety of registration, financial aid, and student services documents for distribution to appropriate campus Offices and personnel.
- Enters data from documents into GradesFirst to update student records as directed.
- Provides training sessions to students on the use and navigation of the student portal and Q-nomy system.
- Assists with the training of student employees in the One-Stop-Shop Center
Qualifications
- Associate’s Degree from an accredited college, and three years of work experience in customer service.
- Bachelor’s degree preferred
- Demonstrated excellent customer service skills
- Moderate proficiency in the use of Microsoft Office (Word, Excel, and Outlook)
We Offer: Excellent health and welfare benefit package and long-term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan.Generous vacation, holiday, personal and sick days, and tuition reimbursement. For a more detailed overview of benefits, please visit the benefits page of our website.
Chicago residency is required for all full-time employees within 6 months of hire. We are an equal opportunity and affirmative action employer. Thank you for your interest in City Colleges of Chicago
Job: Other
Primary Location: Malcolm X College
Job Posting: Jun 5, 2019, 2:26:10 PM
Organization
The City Colleges of Chicago is a network of seven Colleges. Through our seven colleges, we deliver exceptional learning opportunities and educational services for diverse student populations in 
Chicago. We enhance knowledge, understanding, skills, collaboration, community service and life-long learning by providing a broad range of quality, affordable courses, programs, and services to prepare students for success in a technologically advanced and increasingly interdependent global society. We work to eliminate barriers to employment and to address and overcome inequality of access and graduation in higher education.
For information about City Colleges of Chicago's Reinvention initiative, click here.
Our Vision is to transform the City Colleges of Chicago into a world-class institution. We do that by ensuring student success. It is the centerpiece of our Reinvention effort. What we mean by student success is making sure our students are prepared to move into higher education and that they have the skills for jobs in the 21st Century. We believe there is no other institution better positioned to become an economic engine for the City of Chicago.
We have a proud history of providing life-changing opportunities and education to residents of Chicago’s most underserved communities. However, far too many students are not meeting their goals today. And that’s why we’ve launched this ambitious plan to reinvent the City Colleges.
Our work and our vision will not be complete until we make sure every one of our students leaves with the tools they need to achieve their goals. Success is going to look different for each student. In the end, we envision an institution which will do four things very well:
- Increase the number of students earning college credentials of economic value
- Increase the rate of transfer to Bachelor’s degree programs following CCC graduation
- Drastically improve outcomes for students needing remediation
- Increase number and share of ABE/GED/ESL students who advance to and succeed in college-level courses
Accomplishing these goals will benefit not only our students, but also our faculty and staff, four-year colleges, Chicago area employers, the Chicago Public Schools and communities...and help transform us into a world-class institution.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert