Job Title: Support Professional, Disability Support Services (DSS)
Location: GRCC Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 983

External posting, open to any qualified candidate

Date: June 7, 2019

Title: Support Professional, Disability Support Services (DSS)

Position Number: 983

Hours: 40 hours/52 weeks

Salary: APSS, Level B, $17.08

Reports to: Program Director: Disability and Occupational Support Services (DSS/OSP)

Close Date: June 26, 2019

SUMMARY

The Support Professional provides support for multiple support programs by providing and collecting relevant and accurate information from prospective and current students. The position provides initial assessment of student qualifications for programs offered through the departments and directs students to the appropriate areas based on student information. This individual maintains a database related to DSS Advisor caseloads. This person is the initial point of contact for DSS and manages student documentation while coordinating the essential functions of the department.

ESSENTIAL JOB FUNCTIONS

Serve as primary student point of contact for DSS program.Collect and process needed documentation to complete intake process for new program students.Provide coverage at front desk when needed.Check DSS/OSP voicemail, email, and telephone requests daily, taking action on student and staff requests.Assist with the flow of student traffic for Disability Support Services, Occupational Support Services, Academic Advising and Transfer Center, and Counseling & Career Development. Facilitate receipt of required documentation related to disability verification and needed accommodationsMaintain student database for Disability Support Services.Serve as liaison with placement testing staff regarding accommodation approval process for incoming GRCC studentsCompletion of administrative support tasks as needed or requested by Program Director. Responsible for reconciliation of department expenditures related to use of procurement card. Assist with maintenance and confidentiality of student files and records.Serve as back up proctor for DSS testing center as needed.Input and make needed adjustments related to master schedules of DSS/OSP faculty.Responsible for edits and updates to DSS webpage.Serve as liaison with IT department related to maintenance and problem solving departmental technologies.Monitor daily schedule of DSS/OSP faculty and modify as needed to meet student service needs. Inventory and order office supplies as needed.Manage furniture request process to meet student accommodation needs. Conduct Image Now final review to insure accuracy and appropriate linking to individual student files.Coordinate through financial services payments for contract employees. Manage logistical and preparation needs for departmental meetings.Effectively capture and maintain meeting notes and minutes.Be able to assist with SARS, Clockwork, Google, Degree Works, Image Now, People Soft and other technologies utilized by the department as they pertain to the responsibilities of the department.Participate as a member of College, Divisional and Departmental teams or committees as requested or as mutually agreeable.Regular attendance during scheduled hours is required. Being present is essential for performing the essential functions of this position. Perform other duties as assigned.

JOB SPECIFICATIONS

Education

Associate’s degree (or higher) required National Career Readiness Certificate (NCRC) preferred.

Experience

A minimum of three or more years of customer service experience (preferably in a higher education setting).Experience working with a diverse population including persons with disabilities. Previous success completing administrative tasks to support project development and implementation. Proven ability to provide excellent customer service to students and staff in a demanding work environmentDemonstrated proficiency in verbal, written, and interpersonal communication skills.Experience utilizing excellent organizational skills while prioritizing and completing tasks in a timely manner. History of projecting a professional image including punctuality and good attendance record.Experience in which strong interpersonal skills required along with a demonstrated ability to work as part of a team.

Mental Demands

Knowledge of Perkins Rules and regulations and understanding of Americans with Disabilities ActAbility to gather data, compile information, and prepare statistical reports.Aptitude for assessing office needs and implementing appropriate initiatives as a result.The individual must interact effectively in a fast paced, high traffic environment that works with a diverse population of students, faculty, and staff.Demonstrated initiative, critical thinking, prioritization, delegation and problem-solving abilities.Ability to provide support, guidance and direction to the student workers, faculty and staff of the department.Ability to perform routine and unexpected duties with minimum supervision.Proven ability to provide excellent customer service to students and staff in a demanding work environment.Genuine interest in helping and supporting students, staff, and the general public.Ability to work under pressure while possessing mature judgment and flexibility in regards to interruptions.Must use good judgment in handling sensitive or difficult situations in a pleasant and professional manner.

Skills

Strong command of the Microsoft Office Suite plus a willingness to learn SARS, Campus Wide Information System(PeopleSoft), Clockwork, and Image Now required. Highly recommended use and familiarity with Drupal, Adobe, Google, Perceptive Content, and My Degree Path.Finalists will be required to complete an office testing module and meet minimum standards, plus possess excellent proofreading skills and have aptitude for detail work. An in-basket assignment may be required.

Working Conditions

Ability to work in a high traffic, indoor office environment.Adapt to changing technologies and responsibilities. Requires punctuality and good attendance record. Participate in web based, onsite, and off site professional development opportunities Be flexible in schedule to allow for changes during the semesters, in accordance with busy periods.

Physical Demands:

Ability to sit or stand for extended periods of time.

METHOD OF APPLICATION Grand Rapids Community College is only accepting online applications for this position at the GRCC webpage. The posting will remain open until June 26, 2019 at 11:59 PM ET. Please include your resume and cover letter in one document. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an Equal Opportunity Employer.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The College will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation.