Business Systems Application Analyst
Posting DetailsPosting Information Vacancy TypeEHRA Non-FacultyIs Internal Transfer OnlyNoWorking TitleBusiness Systems Application AnalystSalary RangeAnticipated Hiring Range$68,000 - $80,000Position Number00107603Work ScheduleMonday- Friday ; 8:00 am-5:00 pm and other hours as needed to fulfill the duties of this position.Full Time Equivalent (FTE)1.00Department085001 - Advancement ServicesDepartmentAdvancement ServicesJob City & StateRaleigh, NCPrimary Function of Organizational Unit
North Carolina State University (NC State) was founded in 1887 with the purpose of creating economic, societal, and intellectual prosperity for the people of North Carolina. Today it is the largest university in North Carolina with more than 34,000 high-performing students, 8,000 pre-eminent faculty and staff and 205,000 alumni. NC State is known for its leadership in research, education, and service and as a research extensive university, is recognized for its strengths in science, engineering, and technology. The University consistently ranks among the top public national universities and one of the best values in higher education.
Advancement Services supports the operations of Alumni Relations, University Development & University Communications. The unit oversees the university’s alumni & donor database, Advance™, Advance BI systems, processing gifts and conducting research about potential contribution opportunities. Advancement Services also maintains financial records, conducts donor research, receipts corporate & individual private gifts following the NC State Standard Operating Procedures for Acceptance of Gifts, administers the corporate matching gifts program, updates & verifies alumni records, manages donor prospect tracking systems, plans and manages gift agreements & endowment reports. The mission of University Advancement is to secure support for NC State University in terms of dollars, service and engagement by delivering an integrated program of development, alumni relations, communications and marketing, and advancement services. Our objective is to build deep and long-term relationships with alumni and other stakeholders and partners that will ensure increased support to NC State in the future.Essential Job Duties
NC State seeks an experienced and self-motivated Business Systems Application Analyst to join a high-performing team responsible for building innovative and impactful next-generation constituent relationship management tools for NC State’s University Advancement division. He/She will provide business process insight centered around the Ellucian Advance database and related advancement systems. The analyst will partner with stakeholders across campus on solutions to workflow, data integration, and other process decisions.
With an emphasis on customer service, the analyst will partner with the client and internal technical teams in order to examine, analyze, develop, test, implement, and monitor a variety of business processes, programs, reports, and technical solutions.
The Business Systems Application Analyst will evaluate current issues and existing processes to identify solutions including, but not limited to, education, training, recommending database and application modifications, customized reports, recommending new solutions, and workflow improvements. Additionally, the analyst will provide project planning and management including outline a project charter or detailed planning document, the scope, decision points, parties involved, goals of the upcoming project, and documentation of process or project.
It is expected that this position will be able to build strong partnerships with development staff, event staff, communications staff, and other university staff who have a stake in advancement operations. These partnerships are critical in order to fully understand business processes, requirements, and issues.
The analyst must have expert knowledge and understanding of alumni and development within a large, complex higher education environment in order to identify high-level business and information system requirements. Advanced experience in managing the flow and structure of data in a CRM or Fundraising database is essential in this role. Experience managing the end-user experience of working in such a database is also important. The ultimate goal of this position is to deliver consistent, streamlined and fully functional solutions for our fundraising and related administrative staff.
Duties and responsibilities include:
- Understand advancement business units and their interdependent needs
- Write user stories (specifications) to define new application features and workflows
- Collaborate with developers and stakeholders to refine requirements
- Manage stakeholder expectations around deliverables
- Provide user support to end-user for services with product assistance and troubleshooting
- Deliver security user rights and access to systems/information.
- Maintain system configurations
- Perform quality assurance testing
- Participate in cross-program collaboration on new initiatives
- Create and maintain product documentation – release notes, training materials, etc.
- Key liaison with the Advancement Services Training Coordinator in developing, refining, and delivering end-user instructions.
- Responsible for analyzing customer requirements and the analysis of information/data; using SAS tools like Enterprise Guide
This position will work in the Advancement Information Services unit within Advancement Services.Other Work/Responsibilities
Other projects and tasks as assignedMinimum Education/Experience
Require post-baccalaureate credentials or a bachelor’s degree plus alternative or equivalent professional training and experience may be substituted for the advanced degree on an exceptional basis.Departmental Required Skills
1-5 years demonstrated experience in systems analysis, business process analysis, requirement gathering, and/or translating business requirements into technical specifications
Knowledge of BI systems
Outstanding oral and written communication skills
Ability to understand and follow complex directions and work in a cooperative group
Excellent organizational and time management skills with the ability to multi-task projects of short, medium and long term time ranges
Ability to develop working specification from vague and often changing requirements
Ability to work under pressure and with frequent interruptions
Ability to sit for extended periods; requires close contact with a computer display, keyboard and mouse for prolonged periods
Proficiency in Microsoft and Google suitesPreferred Experience, Skills, Training/Education
Bachelor’s degree in Computer Science, Computer Engineering, or closely related degree from an appropriately accredited institution and three years of experience in operations analysis and design, systems programming, or closely related area; or a Bachelor’s degree from an appropriately accredited institution and four years of experience in operations analysis and design, systems programming or closely related area or equivalent combination of training and experience.
Experience with donor portals and/or giving pages
Online giving analysis
Programming experience with technical background
Web programming experience
Experience in non-profit, higher education environment
Knowledge of SAS tools (Enterprise Guide)
CAPM/PMPRequired License or Certification
N/ASpecial InstructionsJob Open Date06/10/2019Anticipated Closing Date06/21/2019Is this position partially or fully funded on ARRA stimulus monies?NoProposed Hire Date07/15/2019AA/EOE
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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