Service Desk Specialist Daytime or Evening

Job description

The Position

The Office of Technology at Lewis University invites applications for two full-time Service Desk Specialist positions. One position will work during Daytime hours and the other will provide support during Evening hours.  Service Desk Specialists will provide front-line technology support to end users (students, faculty, and staff) through the Service Desk via phone, email, online services, and in-person.

This position is responsible to answer Service Desk phone, check Service Desk voice mail and email, and respond to requests for service in a timely manner; Provide first-line of support for all user issues, utilizing appropriate troubleshooting skills and accessing available resources, such as Help Files and knowledge bases; Assist users in a professional and cordial manner, utilizing appropriate language and tone of voice to convey concern, active listening, patience, and composure; Prepare call ticket in a timely manner for each occasion to assist users, providing complete and relevant information; Escalate tickets when needed to appropriate university staff; Maintain accuracy and accessibility of departmental data, including call tracking, inventory, licenses, and other statistics as needed.

Lewis University

Located 25 miles southwest of Chicago, Lewis University is an innovative and forward-thinking Catholic university offering market-relevant undergraduate and graduate programs to 6,500 students. Sponsored by the De La Salle Christian Brothers, Lewis University has been nationally recognized for preparing intellectually engaged, ethically grounded, globally connected and socially responsible graduates. In addition to our main campus in Romeoville, Illinois, we have a growing number of fully on-line programs and locations in Oak Brook, Tinley Park and Albuquerque, NM.

Salary is negotiable and commensurate with skills and experience. Your total compensation goes beyond the number on your paycheck. Lewis University provides tuition benefits, health plans and retirement benefits that add to your bottom line. For additional information on Lewis as an institution, please see our website at http://www.lewisu.edu

Minimum Qualifications

Associate’s degree or equivalent in computer science, information systems, or comparable program of study. Prior experience in IT service desk or helpdesk environment will be considered in lieu of related program of study, but a minimum associate’s degree required. Must possess a strong working and technical knowledge of PC hardware and network systems, as well as practical experience in standardized University software and commonly-used software. Must be an effective communicator with a friendly, professional customer service-oriented manner; prior help/service desk experience is preferred. Must have a proven background of solving computer-related problems logically and methodically. Must have extremely strong verbal and written communication skills and be able to understand technology and technical concepts. Must have excellent customer service skills and be willing to cross-train to gain a wider support perspective to meet support needs. Must be a strong team player. Ability to work well as a member of a team is essential. Individual must be willing to work a flexible schedule when necessary, including nights and weekends.

Preferred Qualifications

Prior help/service desk experience.

Application Process

For full consideration, interested applicants can view a full description of this position and apply online

Service Desk Specialist-Daytime http://jobs.lewisu.edu/postings/4530

Service Desk Specialist-Evening http://jobs.lewisu.edu/postings/4528

Inspired by the University’s Mission values of Wisdom, Knowledge, Justice, Fidelity and Association, the Lewis Community declares that we are a Sanctified Zone where people are committed to working to end racism, bias and prejudice by valuing diversity in a safe and nurturing environment. Lewis University, sponsored by the De La Salle Christian Brothers, serves a diverse community and is committed to promoting diversity and inclusion on our campus as an equal opportunity employer.

We invite applications from individuals that embody a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status and other protected status as required by applicable law. We are fully dedicated to providing opportunities for development of the whole person. To demonstrate this commitment, Lewis University wishes to build a culturally diverse workforce which strongly encourages applications from women, minorities, individuals with disabilities and veterans.

 

 

 

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Job No:
Posted: 6/11/2019
Application Due: 8/10/2019
Work Type:
Salary: Competitive