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Service Desk Specialist Daytime or Evening

Employer
Lewis University
Location
Romeoville, Illinois
Salary
Competitive

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Administrative Jobs
Technology, IT Support & Training
Institution Type
Four-Year Institution

Job Details

The Position

The Office of Technology at Lewis University invites applications for two full-time Service Desk Specialist positions. One position will work during Daytime hours and the other will provide support during Evening hours.  Service Desk Specialists will provide front-line technology support to end users (students, faculty, and staff) through the Service Desk via phone, email, online services, and in-person.

This position is responsible to answer Service Desk phone, check Service Desk voice mail and email, and respond to requests for service in a timely manner; Provide first-line of support for all user issues, utilizing appropriate troubleshooting skills and accessing available resources, such as Help Files and knowledge bases; Assist users in a professional and cordial manner, utilizing appropriate language and tone of voice to convey concern, active listening, patience, and composure; Prepare call ticket in a timely manner for each occasion to assist users, providing complete and relevant information; Escalate tickets when needed to appropriate university staff; Maintain accuracy and accessibility of departmental data, including call tracking, inventory, licenses, and other statistics as needed.

Lewis University

Located 25 miles southwest of Chicago, Lewis University is an innovative and forward-thinking Catholic university offering market-relevant undergraduate and graduate programs to 6,500 students. Sponsored by the De La Salle Christian Brothers, Lewis University has been nationally recognized for preparing intellectually engaged, ethically grounded, globally connected and socially responsible graduates. In addition to our main campus in Romeoville, Illinois, we have a growing number of fully on-line programs and locations in Oak Brook, Tinley Park and Albuquerque, NM.

Salary is negotiable and commensurate with skills and experience. Your total compensation goes beyond the number on your paycheck. Lewis University provides tuition benefits, health plans and retirement benefits that add to your bottom line. For additional information on Lewis as an institution, please see our website at http://www.lewisu.edu

Minimum Qualifications

Associate’s degree or equivalent in computer science, information systems, or comparable program of study. Prior experience in IT service desk or helpdesk environment will be considered in lieu of related program of study, but a minimum associate’s degree required. Must possess a strong working and technical knowledge of PC hardware and network systems, as well as practical experience in standardized University software and commonly-used software. Must be an effective communicator with a friendly, professional customer service-oriented manner; prior help/service desk experience is preferred. Must have a proven background of solving computer-related problems logically and methodically. Must have extremely strong verbal and written communication skills and be able to understand technology and technical concepts. Must have excellent customer service skills and be willing to cross-train to gain a wider support perspective to meet support needs. Must be a strong team player. Ability to work well as a member of a team is essential. Individual must be willing to work a flexible schedule when necessary, including nights and weekends.

Preferred Qualifications

Prior help/service desk experience.

Application Process

For full consideration, interested applicants can view a full description of this position and apply online

Service Desk Specialist-Daytime http://jobs.lewisu.edu/postings/4530

Service Desk Specialist-Evening http://jobs.lewisu.edu/postings/4528

Inspired by the University’s Mission values of Wisdom, Knowledge, Justice, Fidelity and Association, the Lewis Community declares that we are a Sanctified Zone where people are committed to working to end racism, bias and prejudice by valuing diversity in a safe and nurturing environment. Lewis University, sponsored by the De La Salle Christian Brothers, serves a diverse community and is committed to promoting diversity and inclusion on our campus as an equal opportunity employer.

We invite applications from individuals that embody a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status and other protected status as required by applicable law. We are fully dedicated to providing opportunities for development of the whole person. To demonstrate this commitment, Lewis University wishes to build a culturally diverse workforce which strongly encourages applications from women, minorities, individuals with disabilities and veterans.

Organization

Located 30 minutes southwest of Chicago, Lewis University is a comprehensive, Catholic university where the traditions of liberal learning and preparation for professional life give the university its educational identity and mission focus. Nationally recognized by U.S. News & World Report, The Princeton Review and Colleges of Distinction, Lewis University is a dynamic and growing institution.

Lewis is a coeducational university providing more than 80 undergraduate majors and programs of study, 25 graduate programs, and accelerated programs for working adults through the Colleges of Arts and Sciences, Business, Education and Nursing and Health Professions. Premier programs include aviation, criminal/social justice, education, nursing, and business. Lewis is one of many schools sponsored by the De La Salle Christian Brothers with over 320 years of teaching experience in the Lasallian traditionlewis_university1.jpg.

History
Founded in 1932 under the direction of the Chicago Archdiocese and Bishop Bernard J. Sheil, Lewis began as the Holy Name Technical School for boys. Aviation technology was the special emphasis of instruction and the origin of today’s highly regarded Department of Aviation. In 1952 the school was renamed the Lewis College of Science and Technology. In 1960, the De La Salle Christian Brothers - members of a 326-year-old religious order devoted exclusively to teaching and named after Saint John Baptist de La Salle, their founder and Patron Saint of Educators – assumed direction of the institution. Today, with growing enrollment, outstanding programs, experienced faculty and motivated students, Lewis University is recognized as one of the finest, mid-sized, comprehensive Catholic universities in the country.

Control
Private, co-educational, founded in 1932.

Affiliation
Catholic and Lasallian. One of more than 60 universities worldwide sponsored by the De La Salle Christian Brothers.

A Welcoming Campus
The Lewis main campus in Romeoville, Illinois, is a picturesque 376-acre setting which houses more than 1,300 students in 12 residence halls, all within walking distance of well-equipped classrooms, the library, the JFK Recreation and Fitness Center, the Student Union, and the Sancta Alberta Chapel. Lewis regional campuses are located in Chicago, Oak Brook, Tinley Park, Hickory Hills and Shorewood. All campuses are easily accessible to corporate offices in Chicago and the suburbs, making it easy for students to complete professional internships. In 2009, a site was opened in Albuquerque to continue the Lasallian tradition of education in the Southwest.lewis_university2.jpg

Campus Sites
Romeoville, Hickory Hills, Oak Brook, Shorewood, Tinley Park, Chicago, Albuquerque (New Mexico).

Enrollment
Lewis currently has approximately 6,000 students, 4,100 undergraduate and 1,900 graduate. Many are from the Chicago region, with international students representing nearly thirty different countries. Lewis welcomes students of all cultures and religious faiths with a 30 percent minority population and a ratio of 60 percent Roman Catholic to 40 percent other Christian/non-Christian faiths.

Experienced Faculty
Lewis has 200 full-time faculty members who take their students' personal and professional success to heart. The majority hold terminal degrees in their fields. Many are experienced practitioners. The student/faculty ratio is 13:1.

Colleges and Schools

  • College of Arts and Sciences
  • College of Business
  • College of Education
  • College of Nursing and Health Professions
  • School for Professional and Continuing Education

Degrees

  • Associate of Science (A.S.)
  • Bachelor of Arts (B.A.)
  • Bachelor of Elected Studies (B.E.S.)
  • Bachelor of Science (B.S.)
  • Bachelor of Science in Nursing (B.S.N.)
  • Master of Arts (M.A.)
  • Master of Business Administration (M.B.A.)
  • Master of Education (M.Ed.)
  • Master of Science (M.S.)
  • Master of Science in Nursing (M.S.N.)
  • Certificate of Advanced Study (C.A.S.)
  • Doctor of Education (Ed.D.)

Programs
More than 80 undergraduate majors and areas of study and 25 graduate programs.

Focus
Professional and career preparation in a liberal arts tradition

Activities
Enriched by a diverse population, Lewis offers an inviting community. With more than 100 clubs and organizations, and eighteen intercollegiate NCAA Division II athletic teams, Lewis has something of interest for everyone. Activities include the theatre and performing arts, intramural sports and athletics, a nationally recognized scholars program, and peer ministry and volunteerism.

Alumni
31,000

lewis_university3.jpg

Notable

  • Nationally recognized by U.S. News & World Report, The Princeton Review, Colleges of Distinction, College Access & Opportunity and GI Jobs
  • Largest bachelor’s degree program in Nursing in Illinois
  • Nationally ranked Flight Team
  • Nationally ranked Mock Trial Team
  • Award winning student newspaper The Flyer
  • First all digital college radio station in the country
  • One of only 14 accredited programs in Athletic Training among private universities in Illinois
  • Largest undergraduate program in Criminal Social/Justice among private universities in Illinois
  • The oldest Aviation program among universities in Illinois
  • The only University aviation program in Illinois with an airport on campus
  • Located in Will County, one of the fastest growing counties in the country
  • Largest graduate program in School Counseling and Guidance in Illinois
  • Nursing, Aviation and Education students recently achieved 100% pass rate on certification exams

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