Student Financial Services Representative
- Employer
- Wheaton College Illinois
- Location
- Wheaton, IL
View more
- Administrative Jobs
- Institutional & Business Affairs, Business & Financial Management, Student Affairs, Student Activities & Services
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Job Id: 385 # of Openings: 1 STUDENT FINANCIAL SERVICES REPRESENTATIVE The Student Financial Services (SFS) office serves as the College’s one-stop department for all financial services for students, families, and employees. The SFS Representative will provide primary, first-line consultation regarding costs, billing, payments, scholarships, and financial aid. ResponsibilitiesResponsible to the Billing and Payment Manager of SFS for providing initial point-of-contact customer service to parents and students, and for facilitating both administrative and cashiering functions. Maintain knowledge of basic cashiering and account balancing rules and regulations, as well as basic financial aid policies, procedures, and regulations. Duties
- Customer service responsibilities including:
- Provide a welcoming and professional presence at the front desk. Greet students and parents that visit the office and provide general information about costs, billing, payments, scholarships, and financial aid.
- Answer incoming calls and check voicemail regularly. Respond to messages or forward to a Specialist when appropriate.
- Respond to email inquiries from current and prospective students, parents, and campus personnel in regards to general College account and/or financial aid information. Responsible for maintaining a high level of customer service and timely responses for inquiries with a high level of confidentiality.
- Strong organizational skills.
- High level of attention to detail.
- Excellent verbal and writing skills.
- Good computer skills, especially in Microsoft Office Suite; website experience preferred.
- Some supervisory experience preferred.
- B.A. preferred.
Organization
Wheaton College is an explicitly Christian, academically rigorous, fully residential liberal arts college and graduate school located in the Chicago area. Established in 1860 in Wheaton, Illinois, Wheaton is guided by its original mission to provide excellence in Christian higher education, and offers more than 40 undergraduate degrees in the liberal arts and sciences, and 18 graduate degrees in various fields of study.
Located 25 miles west of Chicago, IL, Wheaton College, founded in 1860, is a four year private, residential, academically rigorous interdenominational Christian liberal arts College that “serves Jesus Christ and advances His Kingdom through excellence in liberal arts and graduate programs that educate the whole person to build the church and benefit society worldwide.”
Employee Benefits: https://www.wheaton.edu/about-wheaton/offices-and-services/human-resources/ or https://www.wheaton.edu/about-wheaton/offices-and-services/human-resources/benefits-overview/
Life in Wheaton, IL: http://www.wheaton.il.us/
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