Position: Student Financial Services Representative Location: Wheaton, IL
Job Id: 385 # of Openings: 1 STUDENT FINANCIAL SERVICES REPRESENTATIVE The Student Financial Services (SFS) office serves as the College’s one-stop department for all financial services for students, families, and employees. The SFS Representative will provide primary, first-line consultation regarding costs, billing, payments, scholarships, and financial aid. ResponsibilitiesResponsible to the Billing and Payment Manager of SFS for providing initial point-of-contact customer service to parents and students, and for facilitating both administrative and cashiering functions. Maintain knowledge of basic cashiering and account balancing rules and regulations, as well as basic financial aid policies, procedures, and regulations. Duties

1. Customer service responsibilities including:
2. Provide a welcoming and professional presence at the front desk. Greet students and parents that visit the office and provide general information about costs, billing, payments, scholarships, and financial aid.
3. Answer incoming calls and check voicemail regularly. Respond to messages or forward to a Specialist when appropriate.
4. Respond to email inquiries from current and prospective students, parents, and campus personnel in regards to general College account and/or financial aid information. Responsible for maintaining a high level of customer service and timely responses for inquiries with a high level of confidentiality.

Responsible for providing cashiering functions for the College. This includes receiving cash and check payments, posting payment, and issuance of receipt, as well as managing and balancing a cash drawer daily. Process check requests for students and scan checks received to the bank.

In an organized, accurate, and timely manner perform various administrative functions such as entering and imaging received documents, sorting and distributing mail, preparing outbound mailings, and scheduling appointments for Specialists, Manager, Assistant Director and Director.

Attend workshops and/or training when requested.

May train and provide guidance to student employees.

Contribute actively with the other Student Financial Services Representative staff in administering various tasks as assigned.

Perform other duties as assigned.

Qualifications

1. Strong organizational skills.
2. High level of attention to detail.
3. Excellent verbal and writing skills.
4. Good computer skills, especially in Microsoft Office Suite; website experience preferred.
5. Some supervisory experience preferred.
6. B.A. preferred.