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(Non-Benefited) Teller/Customer Service - Student Accounts

Job Details

Category:: Administrative Support
Department:: Student Accounts
Locations:: Holyoke, MA
Posted:: Jun 6, 2019
Closes:: Jul 5, 2019 - 11:59 PM EDT
Type:: PT No Benefits

About Holyoke Community College:


Holyoke Community College: the opportunities you want; the future you're looking for.


For over 63 years, Holyoke Community College has been a gateway to quality education and career advancement. Seeking to realize their dreams and aspirations, more than 100,000 students have come through the open doors of the College. HCC offers over 100 different academic options.


The Commonwealth's oldest community college, Holyoke Community College serves more than 10,000 students annually in credit and noncredit programs and courses. The college has the highest transfer rate of any community college statewide, holding articulation agreements with more than 27 colleges and universities. Recognized for its Honors Program, distance learning curriculum, learning communities, and service to students, HCC also offers business development opportunities through the Kittredge Center for Business and Workforce Development.



Job Description:


Provides service to students and parents at the tuition payment counter; processes cash, check and credit card payments, mail bills, and processes incoming mail; places and removes registration holds; and answers phone calls.


Note: Students currently enrolled at HCC are not permitted to work in this position.


DUTIES:


  1. Posts payments from students and various outside agencies for items such as tuition, fees and student parking tickets, etc.
  2. Responds to student questions relative to billing and account balances in a professional and courteous manner reflective of HCC goals and policies.
  3. Processes tuition waivers on behalf of faculty, staff, veterans, and senior citizens, etc.
  4. Reconciles daily receipts, prepares bank deposits and generates reconciliation reports in conjunction with SCT Banner and the College's financial reporting system.
  5. Assists in the preparation and mailing of bills to students.
  6. Performs related duties as required.


Requirements:


REQUIRED QUALIFICATIONS: Cash, check and credit card handling and computer skills; strong customer service and communication skills; proficient math calculation skills; ability to work effectively with a diverse student body, faculty & staff.


PREFERRED QUALIFICATIONS: Bilingual (English/Spanish)


COMPENSATION: $12 per hour, non-benefited


HOURS: 18.5 hours per week; Preferred work schedule: Tuesday & Thursday 9 - 2, Wednesday & Friday 9:15 - 1:30 pm


FUNDING: Trust



Additional Information:


Holyoke Community College is committed to excellence and opportunity through diversity in education and employment. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, sexual orientation, age, disability, genetic information, maternity leave, and national origin, in its education programs or employment.


- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
- Pre-Employment Background check, including Criminal History will be conducted for all positions.



Application Instructions:


Applicants interested in applying MUST submit the following documents via online:


  • Resume/CV
  • Letter of Interest (Cover Letter) and
  • List of references with names, e-mail addresses, & telephone numbers of three professional references

DEADLINE: Screening will begin will applications received by July 5, 2019. Additional applications may be considered until position is filled.


Returning applicants - Login to your Holyoke Employment Account to check completed application. https://hcc.interviewexchange.com/login.jsp


Organization

Working at Holyoke Community College

Since its founding in 1946, Holyoke Community College has focused on inspiring futures through education and training, access, and engagement. The goal is simple-exceptional preparation for personal and professional success through education for all learners.

HCC's highly-qualified, committed faculty and staff engage learners through innovative, relevant instruction and comprehensive student support services, ensuring that our students are well prepared for their next step in life-whether to transfer to a four-year institution, to advance in a career, to build skills, or simply to enhance their quality of life.

HCC faculty and staff support students in discovering their academic abilities and career aptitudes for the future they choose. We think they'll find that HCC provides the best start for attaining their goals, for one of the best dollar values in education today.

Enrollment

Located in Western Massachusetts' scenic Pioneer Valley, HCC draws students from more than 70 cities and towns throughout the region and from beyond. As a gateway to quality, accessible education and career advancement, more than 100,000 students have come through the doors seeking to realize their dreams and aspirations. HCC boasts the largest enrollment and awards the highest number of associate degrees and certificates among Western Massachusetts community colleges. At the college's 65th commencement in May 2012,a total of 1,000 students received approximately 1,026 associate degrees and certificates. Graduates ranged in age from 18-80, and came from 70 Massachusetts towns, as well as Connecticut, New Hampshire, Vermont, and from as far away as Florida, Michigan, Missouri and South Carolina. Our international grads included citizens of Israel, Malawi, Peru and South Korea.

Programs

HCC offers more than 100 associate degree and certificate options, as well as adult basic education/GED programs, education and training for business and industry, and noncredit community service personal and professional enrichment courses. To accommodate students' busy lives, HCC offers day, twilight, evening, weekend, and online classes. Academic programs, in a variety of disciplines, are designed for immediate career entry or for transfer to four-year institutions. Plus, for those seeking additional intellectual challenge in their coursework, HCC is known for its exceptional learning communities (team-taught interdisciplinary courses organized around a common theme) and its Commonwealth Honors program, among other programs and services.

Transfer

HCC has the highest transfer rate of any community college statewide, holding articulation agreements with more than 27 colleges and universities. Many students attend HCC with the intention of transferring to a four-year college or university. And many do so after graduating-often with generous and even full scholarships-to public and private four-year colleges and universities across the country. Locally, HCC is the largest feeder institution for Westfield State College and UMASS Amherst.

Immediate career entry

HCC offers short-term certificates and training for students whose goal is immediate career entry. HCC's Career Center provides additional assistance in helping students obtain employment in the region's many workplaces.

A vibrant community resource

Throughout the year, HCC is home to numerous recreational and cultural activities and events that are open to the community. View an art exhibit at the Taber Art Gallery, catch a live performance at the Leslie Phillips Theater, enjoy the college's annual Jazz Festival, or come watch one of HCC's competitive varsity athletic games. HCC has the largest disc golf course in Western Massachusetts, and it's free and open to the public.

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