Position SummaryMaintain and review student accounts records: prepare journal entries that affect tuition/fees; research and determine adjustments including temporary clearances and interest calculations. Authorize registration and transcript overrides to student accounts; transmit student account information to other University offices. Reconcile charges and payments; recommend deferments, temporary clearances, and interest and finance charge waivers for students in arrears. Serve as primary source of information on policies, procedures, tuition accounts, methods of payment, payment plans, and provide general and more specialized information. Respond to complex customer service inquires displaying a comprehensive knowledge of departmental and University policies and procedures. Interact with the general public as NYU liaison and with University personnel to resolve issues and problems. Prepare a variety of reports; compile statistics and summarize data. Assist with registration. Provide support services to other Washington Square Bursar's Office areas.QualificationsRequired Education:High School diploma or equivalent.Preferred Education:N/ARequired Experience:3 years' related experience. Experience providing customer service.Preferred Experience:2 years of office experience (with Associate's degree). 1 year of office experience (with Bachelor's degree). Experience working in a University Bursar department or financial firm processing a high volume of transactions.Required Skills, Knowledge and Abilities:Advanced-level skills with Microsoft Excel and Word. Knowledge of financial software applications.Preferred Skills, Knowledge and Abilities:Advanced level customer care and communication skills (i.e. written and verbal).Additional InformationEOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity