Director of Lake Tahoe College Promise

Job description

Lake Tahoe Community College (LTCC) District announces a professional opportunity to lead in the area of the Lake Tahoe College Promise (LTCP) department as part of the student services team. Under the general direction of the Vice President of Student Services, this position will fully plan, direct, coordinate, and implement services such as student recruitment, orientations, job skills assessments and job placement for LTCP participants. The Director of LTCP will oversee and serve the Lake Tahoe College Promise program which provides free tuition, bookstore stipends, priority access to LTCC’s free textbook lending library, and an array of free support services for first-time, full-time college students who are California residents or a Nevada resident of the Tahoe Basin.

Lake Tahoe Community College is one of only three community colleges in California recently selected to receive a grant that will allow the college to enhance and expand its free college program. Through this grant, LTCC will be able to duplicate some of the highlights of the Skyline and CUNY Promise models, including a specific focus on improving the three-year graduation rate, providing a dedicated Promise program counselor and director, creating a peer mentoring program, providing ongoing incentives for Promise students to encourage continuation of their studies, and the creation of a cohort of Promise students who start college as a group, take certain classes together, attend specialized events together, and build relationships based on common interests.

Thanks to an anonymous donation, LTCC was also able to expand the program last fall so Nevada residents of the Tahoe Basin could tap into it along with California residents. LTCC Superintendent/President and Forbes Brand Contributor, Jeff DeFranco states that LTCC became, "the only college in the country to offer a bi-state College Promise program providing free tuition regardless of which side of the state border a prospective student lives on, or whether they are a recent high school grad or an adult learner."

Normal hours of work are Mondays through Fridays, 8:00 a.m. to 5:00 p.m. with some night and weekend outreach events; however, hours may vary according to the needs of the department and workweeks exceeding 40 hours are typical during high workload periods. This position is exempt from overtime compensation. Please see the position description for complete requirements and duties.


LTCC reserves the right to reopen the position or extend the deadline if an adequate applicant pool is not received.

After reviewing applications, those applicants judged most suitable for the position will be invited to initial interviews. These applicants will be notified by phone on or about Tuesday, July 9, 2019. Initial interviews are tentatively scheduled for July 15, 2019. Meeting the minimum requirements does not guarantee an interview.




Under the direction of the Vice President of Student Services, the Director of Lake Tahoe College Promise (LTCP) plans, coordinates, and implements services such as student recruitment, orientation, job skills assessments and job placement, special events, tours, individual and specialized programs and other support for LTCP participants. Public contact is extensive and can include students, staff, other educational institutions, community and business representatives, governmental agencies and the general public, for the purpose of exchanging program information and services. A high degree of independent judgment and creativity are required to adequately represent the LTCP program, to serve as a technical resource person for the program, and to design original program components and services.


Leads the development and expansion of the LTCP; directs and oversees the operational procedures of the LTCP program.

Manages a high degree of accountability in maintaining student tracking data and reporting elements; maintains fidelity points with replication sites; administers grant implementation; preserves partnerships with program replication sites including City College of New York and Skyline College to maintain accountability standards.

Exchanges information with Lake Tahoe Community College (LTCC) students, staff, and LTCC foundation board as well as other educational institutions, community and business representatives, vendors, governmental agencies, and the general public regarding the LTCP’s services, eligibility requirements, policies, timelines, required forms, and other information.

Presents to LTCC foundation board and LTCC Board of Trustees on with ongoing updates and results with a high degree of transparency and accountability; supports the LTCC foundation in cultivating ongoing funds; makes presentations to small and large groups as a program and LTCC representative.

Oversees and manages up to three student cohorts in an academic year; conducts assessments of student needs including monitoring and evaluating the efficiency and effectiveness of service delivery methods and procedures as they relate to the program services; advises students on program services and requirements; assists students with registration; supports students in maintaining or regaining their Promise status; interprets language on student forms and printed information; responds to and resolves inquiries. 

Refers students to community, business, governmental, and other resources; assists students in determining existing job skills and the skill requirements of various career opportunities; refers students to career and other counselors, instructional programs, and to other college offices as appropriate.

Travels as directed to various off-site locations to confer with high schools, community service organizations, governmental agencies, businesses and other entities to represent LTCP; plans, conducts, and participates in tours, job fairs, and program services in conjunction with management, faculty, and other staff.

Participates in planning and implementation meetings with LTCC staff and outside groups and representatives.

Communicates with LTCC employees to assess needs and respond to questions; explains and interprets policies and procedures; confers with faculty and staff regarding program activities.

Oversees student Promise Peer Navigator program; create employee contracts; signs and processes timesheets; recruits and trains student participants.

Plans, prioritizes, assigns, schedules, leads and reviews the work of full-time and part-time staff responsible for specified operational and technical services. Provides, coordinates and leads employee training; assists employees with improving work performance and the implementation of disciplinary procedures for temporary and student employees as assigned.

Researches, monitors and interprets policy and regulations for eligibility requirements of assigned programs; monitors program for compliance to meet college and state regulations.

Maintains records and develops reports concerning LTCP effectiveness; participates in data gathering and program evaluation including working with external evaluators; assists with the writing and development of additional grants and grant reporting.

Researches and compiles statistical, narrative, financial, demographic, and other data for regular and special reports to track program participation, recruitment effectiveness, student follow-up, retention and transfer rates, and other information; keeps a centralized database for LTCP students; works with external evaluators.

Monitors overall program budget expenditures and maintains accounting records for budget categories; prepares required reports for program funding and assures that deadlines are met.

Serves as liaison between student program participants and various instructional and student services departments; works cross functionally with campus departments including but not limited to the LTCC foundation, counseling, instruction, institutional effectiveness,  and other student services functions; works closely with financial aid office staff to update student files in accordance with District and federal policies.

Coordinates logistics and establishes timelines, required materials, online support services, facilities, publicity, and other program needs.

Plans joint events with other LTCC departments and programs, and with outside business and community representatives; maintains a close working relationship with faculty to ensure an early alert process to encourage student retention; supports the faculty lead in College Success for Lake Tahoe Promise Program.

Conducts follow-up to determine student needs and available program services.

Uses a variety of software to compose, format and prepare correspondence, memoranda, publicity materials, surveys, brochures, flyers, bulletins, reports, presentations, and other materials.

Works with Marketing Department to develop outreach materials, website content and other marketing materials.

Other Duties:

Performs related duties as assigned.


Education and Experience:  

Any combination equivalent to: Bachelor’s degree in psychology, sociology, education, social science, social work, or related field and two years of increasingly responsible student services experience or any satisfactory combination of experience and training, which demonstrates the knowledge, skills and abilities to perform the above duties; Masters from an accredited college or university preferred.

Knowledge of:

  • National College Promise movement and California state legislation impacting College Promise
  • Planning and organization of operations and activities of the LTCP.
  • District policies and procedures.
  • Federal and state regulations.
  • Pertinent federal, state and local laws, codes and safety regulations.
  • Basic operations, services and activities of assigned program.
  • Principles of providing work direction and guidance.
  • Recent developments, current literature and information related to program.

Ability to:

  • Plan, organize and administer the LTCP program in accordance with applicable policies and statutes.
  • Maintain confidential financial and student information.
  • Recommend and implement goals and objectives for the program.
  • Interpret and explain LTCC policies and procedures.
  • Communicate effectively both orally and in writing.
  • Establish and maintain cooperative and effective working relationships with others.
  • Demonstrate a sensitivity to and the understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.
  • Successfully integrate diversity as appropriate into the major duties outlined in the duties listed or demonstrate equivalent transferable skills to do so.

Additional Requirement (Licensure/Certification): 

  • No additional requirement.

Working Environment:

  • Indoor Office environment.


Public Employees Retirement System (PERS) membership 


Cover Letter, Resume/CV 


Classified Director




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Job No:
Posted: 6/8/2019
Application Due: 7/1/2019
Work Type:
Salary: $58,393.78-$64,446.12 annually, dependent upon education and experience