Student: Member Service Representative
Posting DetailsPosting Details Job Title Student: Member Service Representative Requisition Number SE02277 Department Name 3J5SE: Student Employment Work Location Lexington, KY On Campus/Off Campus Off Campus Salary Range $10-12/ hour Type of Position Student Position Time Status Full-Time Preferred Education/Experience
- Completion of standard high school course including or supplemented by courses in typing, basic computer knowledge, bookkeeping and general office procedures.
- Some experience in credit unions or banking and dealing with the public desirable.
Hours per Week
You must be a current UK student to apply to this position.
MEMBER SERVICE REPRESENTATIVE JOB DESCRIPTION
“Serve as a liaison between the member and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the members’ daily needs. Provide a variety of transactional services to members by receiving or paying out funds with high accuracy.”
Provide excellent service to the membership by exceeding their expectations. Greet and welcome members to the credit union in a courteous, professional manner.
Provide comprehensive, prompt, accurate and efficient member transactions.
Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into computer records.
Process withdrawals from accounts and / or share draft cashing, verify amounts, and enter withdrawals into system accurately. Cash share drafts from a variety of accounts upon prior verification according to credit union policies and procedures.
Be knowledgeable and answer general questions about all credit union services and products.
Process over-the-counter, mail and night drop transactions including deposits, withdrawals, share drafts, check withdrawals, transfers and loan payments. Distribute mail to appropriate MECU employees.
Open new accounts and service existing accounts. Set up new account files, and provide members with all necessary information for membership.
Issue certificates, money orders, gift cards, travel cards, pre-paid cards, cashier checks, stop payments, check orders, stamps, mini statements, copy of checks and other products and services offered by credit union. Keep balanced inventory of these instruments and remit appropriately.
Answer telephone, provide information requested or refer to appropriate MECU employee.
Cross-sell credit union products and services.
Completes verification of deposit requests for members as well as verifies funds on checks.
Executes wire transfers of funds.
Prepare and mail correspondence on new and closed accounts as well as paid out loans. Prepares credit union information packets for orientation and eligible SEG groups.
Communicates to members regarding such transactions as overdrafts, charges and fees, transfers and surcharges relating to share, share draft and ATM accounts.
Complete payroll deduction requests for members.
Maintain membership cards, account change cards, authorized user cards, change of address files, ATM cards, closed accounts, dormant accounts, inactive accounts and other documents pertinent to member services.
Maintains current addresses on member statements as well as the file of returned mail.
Order checks, ATM and MMD cards.
Scan new accounts and new information into I-Docs
Respond to member’ requests, problems and complaints, and/or direct them to the appropriate person for specific information and assistance.
Balance cash drawer at end of the day and compare totaled amount to computer generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary. Balance, batch and enter checks on remote deposit and send for deposit at the end of the day.
Organize checks, money orders and official checks for Bookkeeper on a monthly basis.
Maintain inventory of all member forms, marketing materials and supplies used in the member service area. Make sure all member forms and marketing materials are made available to members.
Assist the President / CEO with marketing of the credit union.
Assist the Bookkeeper with the deficit balance draft report on a daily basis.
Audit the VANTIV / Master money debit daily maintenance and new account log. Add all new cards and delete closed cards on to the I-Power system.
Verify the Main Street Check order invoices to ensure proper billing.
Accept loan applications, answer questions about loans, process add-on loans when needed. Assist Loan Officer with lending tasks when feasible.
Know all security procedures of MECU.
Have a working knowledge of hardware, software and security of computer system.
Assure proper maintenance, cleanliness, security and professionalism of work areas and equipment. Extend complete “confidentiality” with member information.
Assist other MECU employees when needed or when there is non-productive periods.
Perform other duties as assigned. Cross train in all aspects of credit union responsibilities.
Skills / Knowledge / Abilities
Continue training and education to enhance knowledge of credit union services and products.
Perform homebanking maintenance and audit homebanking.
Must be willing to work both the early and late shift as well as fluctuate between branches when needed.
Reports To Member Service Supervisor – Main Office Branch Manager – Phoenix
- Considerable knowledge of credit union law, policies, procedures, programs, services and products.
- Considerable knowledge of modern office procedures, practices, computer systems and equipment, and general knowledge of accounting procedures.
- Ability to deal with the public courteously and tactfully, to elicit information effectively and to convey concise, accurate explanations of policies and programs.
- Ability to carry out assignments completely, with limited supervision.
- Desirable Experience, Education and Training
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.Anticipated Start Date 06/18/2019 Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * You must be a UK student to hold this position. Are you a UK student?