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Unified Communications Infrastructure Engineer

Employer
Princeton University
Location
Nassau Hall

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Administrative Jobs
Institutional & Business Affairs, Communications & Marketing
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Overview

The Unified Communications Infrastructure Engineer provides architecture design, administration support, and high-level troubleshooting for the Cisco Unified Communications service at Princeton University. The infrastructure engineer is responsible for the overall management and maintenance of voice, video, and messaging services. This position has a high level of responsibility and requires technical creativity, excellent interpersonal and communication skills, and the ability to manage multiple priorities.

Responsibilities
  • Manage and support Cisco Unified Communications applications, including Call Manager, UCCX, Unity Connection, Cisco Meeting Server, Attendant Console, CUBE, Informacast and Jabber
  • Provide expertise in the technical design, configuration, and troubleshooting of the collaboration technologies
  • Plan and execute infrastructure upgrades and related activities using change management procedures
  • Implement the Network Management System (NMS) for Unified Communications (UC) infrastructure and VOIP monitoring
  • Mentor unified communications team, and provide assistance as needed
  • Perform maintenance and respond to major service issues outside of normal business hours
  • Collaborate with the department of Public Safety on the critical services related to 911 and emergency notifications to ensure their availability and reliability
  • Collaborate with network and monitoring services technical staff to implement Quality of Service (QoS), and troubleshoot Wi-Fi and multicast issues
  • Evaluate emerging technologies and provide recommendations to organizational leadership
  • Maintain documentation of UC Infrastructure and inter-dependent services
  • Create troubleshooting and test plan procedures
Qualifications
  • Advanced experience in Cisco Unified Communications and Collaboration technologies, network engineering, and system implementation
  • 5 to 7 years of experience supporting Cisco Unified Communications technologies
  • 3 to 5 years of experience with Cisco switching/routing (QoS, DHCP, VLAN, multicast)
  • Experience with NMS and VOIP monitoring tools

Preferred Qualifications

  • Experience with Service Management, specifically ServiceNow
  • Telepresence and video experience
  • CCNA, CCNP, or CCIE certification

Education

 

Bachelor's degree or equivalent related work experience. 

 

 

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

Salary GradeAIT, 030Standard Weekly Hours36.25Eligible for OvertimeNoBenefits EligibleYesEssential Services Personnel (see policy for detail)NoPhysical Capacity Exam RequiredYesValid Driver’s License RequiredYes

Organization

Princeton entrance

Princeton University is a vibrant community of scholarship and learning that stands in the nation's service and the service of humanity. As a world-renowned research university, Princeton seeks to achieve the highest levels of distinction in the discovery and transmission of knowledge and understanding. At the same time, Princeton is distinctive among research universities in its commitment to undergraduate teaching.

Princeton University facultyOpportunity and Impact

At Princeton, every member of our community plays an important role in our mission of teaching and research. That mission provides every faculty and staff member with the opportunity to make an impact bigger than oneself. Learn about working at Princeton and meet some of our wonderful employees.

 

Services and Resources

When you make a commitment to our teaching and research mission, you will have access to the University’s world-renowned resources to help you succeed at work and in life. Discover the exceptional benefits and unique opportunities we offer as part of our commitment to you.

Work-Life Integration

Life is complicated. At Princeton, we recognize that and are sensitive and responsive to the challenges our employees face. The University offers a broad array of benefits and services that help our staff in a variety of ways.

Explore Our Job OpeningsPrinceton students and prof

Whether you’re already part of our community or just getting to know us for the first time, we invite you to imagine the meaningful difference you can make while working at Princeton. For faculty member and academic professional opportunities, visit the Dean of the Faculty website. For staff member job openings and to join our Talent Network, visit our Careers website.

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