Enrollment Management Associate - Financial Aid Advocate
Position Title:Enrollment Management Associate - Financial Aid Advocate Job Category:Staff Department:Financial Aid - 6510410 Division:Enrollment Management Services Required Documents:Cover Letter, Resume Position Statement:Founded in 2005, Georgia Gwinnett College (GGC) is one of 28 institutions within the University System of Georgia. GGC is a premier 21st century liberal arts institution accredited by the Southern Association of Colleges and Schools Commission on Colleges. Serving nearly 13,000 students, GGC’s innovative practices, caring culture, and extremely affordable tuition are changing the game in higher education and changing the future for students at all levels, of all ages, and from all walks of life. Gwinnett County (pop. 920,000+) is home to a variety of businesses, including organizations involved in health care, education and information technology. Description:
Under the supervision of the Assistant Director of Financial Aid, Customer Service, the Enrollment Management Services Associate - Financial Aid Advocate has the primary responsibility of processing and determining student eligibility of financial aid. The Advocate also evaluates financial aid applications for eligibility to determine aid package while ensuring the institution is compliant with federal, state, and institutional regulations and policies.
- Provides face-to-face and external financial aid counseling to students and parents; Accepts and reviews documents submitted;Responds to correspondence (phone calls, e-mails, Call Center tickets, etc.) in a timely manner as prescribed by the Director or Assistant Director;Shares responsibility of responding to Call Center inquires, office emails and/or office visits from students and their families;Serves as a trainer of financial aid related inquires and acts as point of contact for internal and external customers;Processes and notifies students of state eligibility for incoming, continuing and transfer students;Assisting students with researching additional avenues for funding outside of loans. This is specifically related to students who owe balances or have extenuating financial circumstances. Makes recommendations for Beacon Grant, United Way Grant, Primerica Grant and other emergency funding to the Assistant and/or Associate Director;Participates in preparation and execution of outreach programs and initiatives (on and off campus) sponsored by the Office of Financial Aid, GGC campus partners and/or community partners. Makes recommendations for potential outreach activities and initiatives. Conducts financial aid presentations on and off campus;Serves on campus committees to increase exposure and positive footprint of the Office of Financial Aid.
- Bachelor's degree or higher from an accredited college/university;
- Must have excellent customer service skills and a desire to improve the student experience;
- Must have effective task and time management abilities. Ability to manage multiple competing projects to meet deadlines is critical;
- Must demonstrate ability to work in a team environment within department and across campus where collaborative input is required;
- Must have demonstrated strong analytical and problem solving skills;
- Must be able to effectively communicate complex ideas to various audiences;
- May be required to work occasional evenings and weekends;
- Be a team player willing to embrace the concept of continuous improvement;
- Demonstrated ability to work independently and develop project timelines and associated tasks to be completed;
- Financial aid experience in a higher education environment, with knowledge of rules and regulations as they pertain to Federal Title IV and State funding strongly preferred;
- Knowledge of Banner, National Student Loan Data System (NSLDS), Central Processing System (CPS), Structured Query Language (SQL) are preferred;
- National Association of Student Financial Aid Administrators (NASFAA) Credentials preferred;
- Bilinqual preferred;
Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Any resulting employment offers are contingent upon successful completion of a background investigation and credit check if applicable to the position, as determined by Georgia Gwinnett College in its sole discretion. Georgia Gwinnett College, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, national origin, age, sexual orientation, disability or religion. Georgia is an open records state.
Position may require local travel. Depending upon specific duties, position may require a Collegeissued uniform or shirt to ensure employees engaged in representing the College to the community are clearly identified as such. Ability to lift and carry files and materials. Ability to move from one office to another office on campus. Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing. Must be able to perform the essential functions of the job, with or without reasonable accommodations.Position Status:Full-Time FLSA:Non-exempt