A/V (Audio Visual)-IT Support Professional II

Job description

DescriptionJob Purpose: Provide intermediate level technicalsupport services for audio visual (AV) equipment and components housed within aschool or major unit to include design, installation, operation andmaintenance. Components include AV control systems (classroom and studio) andfiber optics.

 Major Responsibilities:
  • Duties may include but are not limited to: Investigate and resolve intermediate level audio-visual problems in classrooms or conference rooms, to include control system problems such as wiring issues associated with control systems, ground looping with audio systems and mixing devices or digital signal processors with incorrect settings or failures. Resolve other problems associated with room acoustics, microphones and amplification and/or video projection.
  • Differentiate between AX link, RS232 and Ethernet protocols for control system installations.
  • Install and maintain projectors, wiring, signal distribution amplifiers and audio or video switchers. Coordinate installation of equipment for new or renovated classrooms or conference rooms. Modify programs and ensure room functionality after equipment upgrades or replacements.
  • Monitor customer requests, analyze, repair and document resolution details or escalate problems to next level. Participate in planning activities with design team and offer insight into customer use and practices.
  • Provide intermediate computer support and training to users of classroom technology. Provide computer support (PC and Mac) to users utilizing the classroom/instructional technology. Provide users with assistance in working in specific applications.
  • Monitor equipment-related activity and movement to support successful equipment inventory quarterly.
  • Responsible for implementing, integrating, testing and making operational the control and distribution systems for all Audiovisual/Videoconferencing systems supporting the Institute.
  • Assist project management, clients, and key stakeholders with conversion of AV/VTC systems. Assist control system (such as AMX) programmers with AV/VTC integration and testing to ensure the control system hardware and software (source code) interoperate.
  • Assist with training and mentoring junior staff.
  • Perform other related duties as assigned.
  • Basic Qualifications:
  • Education: Bachelor’s degree in related field or equivalent combination of education and experience
  • Work Experience: Three to four years job related experience.
  • Certifications: N/A
  • Skills: This job requires basic to intermediate knowledge in electronics and engineering support as related to audio/visual equipment and components; basic to intermediate skills in the installation of electronic equipment; preparing and reading printouts, drawings, and soldering techniques are required. Must have effective communication skills, both verbal and written.

  • QualificationsPreferred Qualifications:
  • Preferred Education: N/A
  • Preferred Work Experience: Working in higher education
  • Preferred Certifications: Certified Technology Specialist (CTS), Extron Audio Visual Associate (EAVA), or Crestron Certification.
  • Preferred Skills: Experience troubleshooting and maintaining educational technology including video projectors, control systems such as AMX, video capture/editing, IP video-conferencing, sound systems and a working knowledge of PCs and Macs. Helpdesk software experience such as Remedy and/or Numara experience. An understanding of cable standards (e.g. EIA/TIA standard) and ability to interpret cabling topologies. Experience supporting video conferencing system. Working with production equipment such as cameras, mixing boards and broadcast systems.
  • Additional Information: N/AImpact & Influence: This positionwill interact on a consistent basis with: unit AV equipment users, unittechnical staff, contractors and vendors. This position typically will adviseand counsel: unit AV equipment users. This position will support campus DLcontrol rooms as well as the Global Learning Center.

    Job: Information Technology
    Primary Location: Georgia-Atlanta
    Organization: GTPE-PE Programs
    Job Posting: May 29, 2019, 2:04:37 PM
    Schedule: Full-time




    Diversity Profile: University



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    Job No:
    Posted: 5/30/2019
    Application Due: 6/29/2019
    Work Type: