Assistant Director of Student Financial Services (#854)
- Employer
- Mount Holyoke College
- Location
- South Hadley, MA
View more
- Administrative Jobs
- Institutional & Business Affairs, Business & Financial Management, Student Affairs, Student Activities & Services
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
JOB SUMMARY: Reporting to the Senior Associate Director of Student Financial Services, the Assistant Director will join a service-oriented team and will be responsible for counseling students and parents in the areas of financial aid and student accounts. They will also act as administrative computing lead for the office’s financial aid software and support data needs and reporting for financial aid and student accounts.
DUTIES/RESPONSIBILITIES:
- Provide top level customer service, advice, and counseling to students and families as they make decisions about college planning and financing.
- Perform need analysis and award aid to a caseload of incoming and returning financial aid applicants.
- Work independently to review and award financial aid to applicants under a tight timeline. This requires some night and weekend work.
- Perform PowerFAIDs set up, testing, maintenance, packaging formulas and reports; oversee interfaces between Slate, Ellucian Colleague, and the data warehouse; and coordinate ISIR, CSS Profile and IDOC imports.
- Assist in the preparation of statistical, budget, and survey reports including IPEDS, COFHE, CDS, etc.
- Maintain knowledge of federal and institutional financial aid regulations and requirements to ensure legal, fair, and consistent administration of federal, state, and institutional financial aid funds.
- Support front of office as needed.
- Perform other related duties as assigned.
QUALIFICATIONS: (Education, Experience, Knowledge, Skills, Abilities, Certifications, Licensure)
- Bachelor’s degree and two years financial aid experience or an equivalent combination of education, training and related experience in the profession.
- Strong interpersonal communication, writing, and problem-solving skills.
- The ability to work independently with careful attention to detail.
- Demonstrated aptitude in customer service.
- Demonstrated commitment to work within a diverse environment and interact openly with individuals of different backgrounds.
- Proven ability to use multiple software systems and a high comfort level with learning new technology.
- Proven ability to set work priorities and manage multiple projects simultaneously in a fast-paced environment while meeting deadlines.
- Ability to handle confidential matters with discretion.
PREFERRED QUALIFICATIONS: (Education, Experience, Knowledge, Skills, Abilities, Certifications, Licensure)
- Experience with PowerFAIDs and related financial aid software, including COD, NSLDS, Informer for Ellucian, SAP BusinessObjects.
- Experience with Institutional Methodology and need analysis.
- Counseling experience in a higher education setting.
- Knowledge of Federal Title IV and state regulations.
- Proficiency in Spanish or Mandarin.
PHYSICAL DEMANDS/WORKING CONDITIONS:
Extended time on computer.
COMPLIANCE REQUIREMENTS:
Must comply with all federal, state, and institutional regulations and policies related to financial aid.
LICENSES/CERTIFICATIONS:
None required.
Special Instructions for Applicants
Apply online by application deadline. Application materials must include 1) a cover letter summarizing interests and qualifications, 2) a complete resume or curriculum vitae, and 3) contact information for 3 professional references.
Mount Holyoke College is an Equal Opportunity Employer.
Mount Holyoke College is committed to enriching the educational experience it offers through the diversity of its faculty, administration, and staff members. Mount Holyoke seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, and relevance in a global society. In furtherance of institutional excellence, the College encourages applications from individuals from underrepresented groups, including faculty, staff, and administration of color, diverse gender identities, first generation college students and individuals who have followed non-traditional pathways to college, and individuals with a demonstrated leadership commitment to including diverse backgrounds and perspectives.
Organization
Mount Holyoke College is a highly selective liberal arts institution with a long tradition of educating women for active engagement in the world. A diverse community of approximately 2000 students (13% international, 17% U.S. women of color), the College is committed to the creation of a powerful learning environment which seamlessly links the curricular and co-curricular dimensions of campus life in a way that affirms identity, builds community and prepares women for leadership in a pluralistic world.
Mount Holyoke is located in the beautiful Pioneer Valley in Western Massachusetts. The College, which has just completed the third year of an ambitious six-year strategic plan, is committed to educating a diverse community of women at the highest level of academic excellence and to fostering the alliance of liberal arts education with purposeful engagement in the world. Mount Holyoke is in a particularly strong position having received the highest numbers of applications in its history. Mount Holyoke is a member of the Five College Consortium (along with Amherst, Hampshire, and Smith Colleges and the University of Massachusetts at Amherst).
As the first of the Seven Sisters—the female equivalent of the once predominantly male Ivy League—Mount Holyoke established higher education for women as a serious endeavor. Our long, distinguished history of educating leaders arises from a powerful combination of:
- academic excellence in a global learning environment
- a tight-knit, diverse, and international community
- a worldwide network of alumnae
- the conviction that women can and should make a difference in the world.
Reputation
Mount Holyoke College is one of the nation's best institutions for undergraduate education, according to The Princeton Review Guide's 2010 edition of its annual guidebook, The Best 371 Colleges. Mount Holyoke rates highly in a number of categories, among them "best classroom experience" (#6), "best college library" (#12), and "dorms like palaces" (#13).
Students
Our 2,200 students hail from 48 states and nearly 70 countries. One in three students is an international citizen or African American, Asian American, Latina, Native American, or multiracial. Sixty-two percent of incoming first-year students were in the top 10 percent of their high school classes.
Majors
- 49 departmental and interdepartmental majors
- Option to design your own major
- 33 percent of all majors are interdisciplinary
- Majors of current MHC students: humanities, 32 percent; social sciences, 42 percent; natural and applied sciences, 26 percent
Class Size
- 15 percent of classes have 10 or fewer students
- 64 percent have 20 or fewer
- 82 percent have 25 or fewer
Student-to-Faculty Ratio
9 to 1
After College
Six months after graduation, 86 percent of the class of 2008 were working or in school. Of those students, 16 percent were attending graduate/professional schools of their choice. Typically, 75 percent of MHC graduates enroll in graduate/professional school within ten years.
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