STUDENT ACCOUNT ANALYST, BURSAR'S OFFICE
Auto req ID
CENTRAL ADMIN MANAGEMENT CTR
274 STUDENT ACCOUNT ANALYST
Each member of the student account analyst team is responsible for collecting student accounts r receivable, serving as a primary contact for students and parents for student account questions, a and maintaining the accuracy of student account data, bills, and tax reports. This job involves complex account analysis, research, and skilled communication with students, parents, University personnel, and outside vendors. Each team member must be able to: deliver a high-level of prompt,accurate, and courteous customer service to students, parents, s sponsors, and colleagues on a consistent basis. employ a solutions-oriented approach with each customer, demonstrating the ability to quickly identify the nuance in each interaction. assess issues and deliver answers/solutions, exercising judgment and latitude where a appropriate. analyze and understand student account financial transactions thoroughly when researching p problems and before offering answers/solutions. engage fully in all team responsibilities and duties; strive to meet team goals and assume p personal responsibility for individual and shared tasks. maintain positive flow of communication with fellow team members exercise judgment and appropriate care in dealing with confidential student information.
• Payroll deduction plans
• TMS monthly payment plans
• Duke Tuition Grant and Employee Tuition Reimbursement
Work requires communication, analytical, and organizational skills generally acquired through the completion of a bachelor’s degree program preferably inaccounting, finance or related field, or an equivalent combination of relevant education and/or experience. Experience Two years of experience as an account representative, customer service representative, loan off officer, billing and collections specialist, or other similar occupation dealing with direct public customer service.
• Outstanding oral and written communication skills
• Superior analytical and problem-solving experience
• Highly effective organizational skills
• Strong team player orientation
• Demonstrated ability to work successfully in a high-pressure environment
• Proficiency with Microsoft Office applications in a Windows environment
• PeopleSoft experience preferred
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
STUDENT ACCOUNT ANALYST, BURSAR'S OFFICE
Job Family Level
Full Time / Part Time
Regular / Temporary
Office of the Bursar
Duke University is an Affirmative Action/Equal Opportunity Employercommitted to providing employment opportunity without regard to anindividual's age, color, disability, gender, gender expression, genderidentity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robustexchange of ideas—an exchange that is best when the rich diversity ofour perspectives, backgrounds, and experiences flourishes. To achievethis exchange, it is essential that all members of the community feelsecure and welcome, that the contributions of all individuals arerespected, and that all voices are heard. All members of our communityhave a responsibility to uphold these values.
Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System mayinclude essential job functions that require specific physical and/ormental abilities. Additional information and provision for requests forreasonable accommodation will be provided by each hiring department.
EducationWork requires communications and analytical skills generally acquiredthrough two years post-secondary education.
ExperienceWork requires three years of related experience of a progressivelyresponsible nature to acquire demonstrated customer service,problem-solving, analytical and communication skills necessary toprovide effective account representative services to customers. Suchoccupations may include account representative, customer servicerepresentative, loan officer or other similar occupations.OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE