#99647 Case Manager/Program Coordinator

Location
La Jolla, CA
Posted
May 25, 2019
Institution Type
Four-Year Institution

UCSD Layoff from Career Appointment: Apply by 5/29/19 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 6/7/19. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

Founded in 1996, the University of California, San Diego Physician Assessment and Clinical Education (PACE) Program has been devoted to a mission of improving the quality of healthcare by offering clinical competence assessment and focused remedial education to medical professionals throughout our nation.

The UC San Diego PACE program has delivered assessment and remedial services to over 6,000 physicians and allied health professionals. The PACE program, part of the UC San Diego School of Medicine, is based in the Department of Family Medicine and Public Health, and draws from the resources of the School, most notably, an outstanding faculty representing over 30 specialties and sub-specialties of medicine.

Under general supervision, this position provides case management for physicians referred by a variety of legal and administrative entities for the clinical competency assessment program. Position includes comprehensive case management, data collection and analysis, strategic planning, program development, and related administrative and research responsibilities. In addition, this position will represent PACE at national meetings for marketing purposes. This position will also assist with recruiting and training new faculty members and developing and implementing quality improvement measures.

Applies acquired skills, process, and policy knowledge to support professional health education program learners. Coordinates program operations, which include teaching and learning activities, program curriculum, learner scheduling, maintaining databases, tracking learner compliance, and program accreditation.

MINIMUM QUALIFICATIONS
  • A Bachelor's Degree in related area and/or equivalent experience/training.

  • Minimum of two (2) or more years of case management and/or education program coordination experience.

  • Basic knowledge of relevant policies and regulatory requirements. Basic knowledge of health professions education industry.

  • Knowledge of administrative analysis and operations research. Acquiring skills in developing and implementing processes and systems. Familiarity with the administrative and operational implications in a program.

  • Communication skills; includes verbal, written and active listening. Service oriented and responsive to questions and requests. Ability to interact in a professional, resourceful, and courteous manner.

  • Demonstrated interpersonal skills. Demonstrated ability to develop working relationships within department and with learners.

  • Excellent organizational skills, analytical, and demonstrated attention to detail. Ability to work with extremely complex faculty calendars/schedules requires extremely well organized and detail oriented precision.

  • Demonstrated ability to identify and solve problems independently. Excellent judgment, including the ability to identify the areas in which consultation is necessary.

  • Knowledge of educational technology and systems. Ability to troubleshoot and triages related technology issues.

  • Investigative, data analysis, and reporting skills. Ability to generate computer reports, checking for errors, correcting and submitting accurate reports. Skills include entering, maintaining, extracting, and analyzing data in electronic systems.

  • Excellent computer skills including electronic spreadsheets and databases, word processing and experience to provide training in electronic test-taking.

  • Knowledge of a variety of national instruments aimed at assessing clinical competence.

  • Demonstrated ability to maintain the strictest confidentiality.

PREFERRED QUALIFICATIONS
  • Demonstrated knowledge and experience in strategic planning and program development

  • Demonstrated ability to read, summarize, and draw appropriate conclusions from assessments of clinical skills and competence.

  • Knowledge of legal and procedural issues related to physician discipline and remediation.

  • Excellent writing skills, including the ability to write technical medico-legal documents. Ability to read and analyze complex medico-legal documents, drawing appropriate conclusions.

  • Experience with creating compliance manuals and study guides, and ensuring staff compliance to these manuals. Experience with recommending and contributing to design methods for improving research quality. Ability to prepare summary reports regarding data quality.

  • Demonstrated experience marketing professional education programs.

SPECIAL CONDITIONS

Employment is subject to a criminal background check.

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