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Financial Aid Counselor (SFS Coordinator)

Employer
University of Redlands
Location
Redlands

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Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details



Financial Aid Counselor (SFS Coordinator)
University of Redlands


POSITION CODE: 4340
DEPARTMENT: Student Financial Services
MONTHS/HOURS: 12 months/40 hours, Monday - Friday 8am-5pm
STARTING SALARY RANGE: $17.64
GRADE: “6”
AVAILABLE: Immediately
INTRODUCTORY PERIOD: Six (6) months
POSTING DATE: April 12, 2019
APPLICATION DEADLINE: May 17, 2019, 2:00 p.m.

DESCRIPTION: Under general supervision, provides counseling on all aspects of financial aid awarding and billing to students within the assigned caseload. Responsible for maintaining the students' financial aid records in compliance with Federal, State, and Institutional policy. Resolves complex billing and financial aid issues and takes proactive steps to counsel students about their payment options.

Duties and responsibilities include, but are not limited to:
  • Delivers accurate and courteous service to current and prospective students in person, on the phone, and via email regarding financial aid awards, payment options, and collection of payments.
  • Manages SFS email account, provides a professional first point of contact, and distributes emails as needed.
  • Provides outreach to students to assist with completion of missing documents and information and ensures payment arrangements are made before deadlines.
  • Manages accounts receivable reporting and communication for assigned caseload of students.
  • Administers and educates students on payment plans for specific programs.
  • Responsible for working with other departments on campus and outside agencies effectively and appropriately to identify and resolve complex billing issues, financial aid eligibility, and program-specific issues.
  • Utilizes reports and computer systems (Ellucian Colleague) as needed to verify award eligibility and billing accuracy.
  • Certifies Parent PLUS, Grad PLUS, and alternative loans for assigned caseload of students.
  • Reviews reports and preps files for completion of R2T4 process for assigned caseload of students.
  • Communicates and educates students on Financial Literacy, loan debt, and loan repayment options.
  • Participates in ongoing training, staff development, and communication with other departments to ensure that we are meeting the needs of our students in the best way possible.
  • Adheres to all safety and housekeeping policies and procedures.
  • Performs other duties and special projects as assigned or directed.

    MINIMUM QUALIFICATIONS: Position requires a high school diploma or equivalent with one (1) year of additional coursework in related fields; and a minimum of three (3) years of related experience in a similar position or an equivalent combination thereof. Must possess proficiency with numbers; possess exceptional communication skills, both verbal and written, along with a high level of independent judgment and strong customer service skills. Ability to interact effectively and cooperatively with co-workers, supervision, students and outside service representatives; interpret and apply a variety of rules, regulations and procedures; exercise initiative in organizing and completing assignments independently and in seeking new ways to improve processes. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. In compliance with the Americans with Disabilities Act, if selected for the interview process and accommodations are needed, please call 909/748-8040.



    To apply: Submit a University of Redlands Administrator application form at https://www.redlands.edu/employment/financial-aid-counselor-sfs-coordinator/.

    FOR MORE INFORMATION, CALL 909-748-8040 OR VISIT http://www.redlands.edu/human-resources/employment/. SUBMISSION OF A RESUME OR APPLICATION INDICATES AGREEMENT THAT THE UNIVERSITY MAY VERIFY ANY AND ALL INFORMATION CONTAINED THEREIN. MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY. AN EQUAL OPPORTUNITY EMPLOYER




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    • Organization

     

    University of Redlands garden sign

     

    The University of Redlands is a private, independent liberal arts university centrally located in the heart of southern California. Situated in the area east of Los Angeles known as the Inland Empire, the beautiful Redlands campus is within easy traveling distance of snow skiing, hiking and climbing to the north, some of the world’s best beaches to the south, Palm Springs and Joshua Tree to the east, and the urban culture of Los Angeles to the west.

    Ranked 12th among regional universities in the West by U.S. News & World Report, Redlands offers 50 undergraduate programs as well as graduate programs in business, communicative disorders, education, geographic information systems and music.  

    The University of Redlands serves approximately 5,000 students in its primarily undergraduate residential College of Arts and Sciences, as well as its School of Education and School of Business, which offer graduate programs at eight locations across southern California in addition to the main campus. The School of Continuing Studies offers non-degree program credentials and course opportunities.

    Redlands blends liberal arts and professional programs, applied and theoretical study, traditional majors and self-designed contracts for graduation. For a select group of highly motivated, self-driven students, the progressive Johnston Center for Integrative Studies allows such inclined undergraduates to negotiate their own course of study with a faculty/peer committee, receiving narrative evaluations rather than letter grades.

    The Master of Science in Geographic Information Systems program is an intensive, one-year residential program that draws international acclaim, in part due to the close collaboration with Redlands-based Esri, the world’s leading GIS company.

    Recognized for having one of the highest study abroad participation rates among our peers, Redlands students travel the world, choosing from more than 100 programs. Redlands’ Community Service Learning program receives national acclaim each year as our students complete over 120,000 hours of public service annually around the world.

    Learn more about the University of Redlands.

    Company info
    Website
    Telephone
    909-748-8040
    Location
    1200 E. Colton Avenue
    P.O. Box 3080
    ATTN: Human Resources
     Redlands
    California
    92373
    US
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