Skip to main content

This job has expired

Student Services Officer

Employer
Stanford University
Location
Stanford

View more

Administrative Jobs
Student Affairs, Student Activities & Services
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details



Student Services Officer

Stanford University

Job Number:
83167

Job Classification Title: Student Services Officer 1
JCC: 7501
Grade: F

Student Services Officer - 6 month fixed-term position
Stanford University's Department of Psychology has an exciting opportunity for a talented, friendly, energetic and motivated Student Services Officer (SSO). This is a 6 month fixed-term position that will fill in for our existing SSO who will be taking a 4 month maternity leave, providing approximately 2 months for initial overlap training and a debrief period upon her return.

Stanford Psychology attracts top students, faculty, and research staff from all over the world. Candidates with experience administering graduate and/or undergraduate programs will be well-suited for this Student Services Officer (SSO) position, although we will train the right person who has the core skills, abilities and relevant experience.

Reporting to the Director of Finance and Operations, the SSO will be responsible for functions associated with graduate students, our graduate program, and postdoctoral scholar support. The SSO will track graduate student degree progress, regularly meet and communicate with faculty, staff, graduate students and postdocs to answer questions or solve problems as they arise, lead the graduate admissions process during autumn quarter as well as assist in planning our Prospectives Weekend in winter quarter, lead and implement the postdoctoral appointment and extension process, enter graduate and postdoc aid into the Graduate Financial System, attend various department committee meetings, assist with the annual doctoral student orientation, assist with Teaching Assistant assignment changes, provide ad hoc data and reports, and other duties as needed.

Resume and Cover Letter Required

Core Duties*:
  • Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.
  • Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment).
  • Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
  • Apprise students of research, fellowship and scholarship opportunities. Participate in related student recruitment and selection.
  • Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
  • Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
  • Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.
  • May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions.
  • May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.
    * Other duties may also be assigned

    MINIMUM REQUIREMENTS:

    Education & Experience:
    Bachelor's degree and two years of relevant experience, or combination of education and relevant experience.

    Knowledge, Skills and Abilities:

  • Strong written and verbal communication skills.
  • Basic computer skills, including experience with Microsoft Office Suite.
  • Basic analysis and problem solving skills.
  • Customer service skills.
  • Relevant computer systems/technology experience.
  • Understanding of financial transactions.
  • Ability to learn and understand compliance with legal, financial, and university policies and external regulations.

    Certifications and Licenses: None

    PREFERRED QUALIFICATIONS:

  • Two or more years of experience administering student programs or student affairs within an academic environment.
  • Strong judgement and independent decision making abilities.
  • Experience with and the ability to work well with students, faculty, staff and prospective applicants.
  • The ability to grasp complicated student aid budgets and projections.
  • Highly organized, proactive, and able to successfully multi-task.
  • Experience with Stanford systems such as PeopleSoft, Axess, BI, GFS, GFPS, etc.
  • The ability to work in a fast-paced environment, while maintaining a calm and positive demeanor.

    PHYSICAL REQUIREMENTS*:
  • Frequently sit, perform desk-based computer tasks.
  • Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
    * Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

    WORK STANDARDS:

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu

    Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, driving record. Additional Information
    • Schedule: Full-time
    • Job Code: 7501
    • Employee Status: Fixed-Term
    • Grade: F
    • Requisition ID: 83167


    Job:

    Location: School of Humanities and Sciences, Stanford, California, United States
    Schedule:
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.







    Copyright ©2017 Jobelephant.com Inc. All rights reserved.

    Posted by the FREE value-added recruitment advertising agency




    jeid-cc825471a8f53c4ca0b2756843759398
  • Organization

    Change the world. And yourself.

    Stanford University has changed the world, over and over again.

    We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career. 

    At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment.

    Stanford Facts at a Glance

    Opened 1891

    Student Enrollment

    • Undergraduates: 6,980
    • Graduates: 8,897

    Campus

    • 8,180 contiguous acres in six governmental jurisdictions
    • Nearly 700 major buildings
    • 97% of undergraduates live on campus

    Research

    • 5,300 externally sponsored projects
    • $1.33 billion total budget

    Faculty

    • 2,043 faculty members
    • 21 Nobel laureates are currently members of the Stanford community
    • 5:1 student to faculty ratio

    Stanford University is an Equal Employment Opportunity and Affirmative Action Employer and is committed to recruiting and hiring qualified women, minorities, protected veterans and persons with disabilities.

    Get job alerts

    Create a job alert and receive personalized job recommendations straight to your inbox.

    Create alert