Network Operations Manager

Job description

Network Operations Manager

Tracking Code190545 Job Description

The Network Operations Manager has overall responsibility for management and coordination of the college’s data/voice infrastructure, unified messaging and collaboration platforms. The Network Operations Manager focuses on short-term and long-term planning, technical personnel development, and implementation of new technologies as well as coordination of problem resolution, tracking, tuning, network performance optimization, installations of expansions and upgrades.

Support Network Operations Staff – Work with Director, Network and Data Center Operations and network team to develop team guidelines, standards and procedures to ensure effective and efficient use of network operations resources. Ensure successful resolution of incidents or problems as escalated by team members, Technical Support Center (TSC) personnel or other IS staff. Responsible for supervisory duties for Operations support team.

Network Operations – Responsible for support of network infrastructure and operations (i.e.: LAN/WAN, video, security, telecommunications, cabling / fiber plant and unified communications, including campus email systems). Ensure the team follows established guidelines and procedures to ensure effective and efficient use of network infrastructure. Work with the Technology Security Officer to maintain network security compliance for state and federal privacy and information protection policies (FERPA, GLB, HIPAA, and PCI).

Analysis and Consultation - Responsible for providing senior level expertise on decisions and priorities regarding the enterprise’s network architecture. Act as an advisor for network troubleshooting and problem resolution. Provide technical leadership for the selection, implementation, and upholding of standards for network operations. Serves as a technical lead and assists the Network Architect in the design and implementation of network infrastructure.

Maintain Network Operations Documentation – Maintain/update network operations, inventory, standards, process and procedure guidelines documentation. Responsible for network monitoring and ensuring appropriate documentation for configuration management of network equipment is in place. Provide utilization and performance data of network infrastructure for operational reporting and capacity planning.

Required Skills
  • Strong ability to work with other staff members and customers
  • Must understand business strategies, organizations and trends and issues related to information technology
  • Well-developed written and oral communication skills required


  • Cisco Certifications for Voice, Data, Wireless, Security (CCNP, CCIE)
  • Certified Information Systems Security Professional (CISSP)
  • Certification in information services delivery standards, such as, ITIL
Required Experience
  • Bachelor’s degree (a degree in information technology, computer science, or network management)
  • Minimum of three years experience managing technical staff required
  • Must have experience with coordination of large technical projects
  • Must have broad technical knowledge of application communication, network topology, hybrid cloud and cloud networks, and network/infrastructure security

Benefit Information:

Click here for a summary of our benefit information. If applying for an adjunct position, click here for a summary of our adjunct faculty compensation.

Every employee of the college is expected to treat all members of the college community with dignity and respect demonstrating professional, courteous and respectful behavior and engage in constructive conflict resolution, when needed.


In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

Johnson County Community College welcomes the application of any qualified candidate and does not discriminate on the basis of sex, race, color, national origin, disability, age, religion, genetic information, marital status, veteran's status, sexual orientation, or other factors that cannot be lawfully considered.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email.

For a summary of all disclosures (Background check, Clery Act, ADA, EOE, etc) refer to the links on our Career page.

Job Location Overland Park, Kansas, United StatesPosition TypeFull-Time/Regular




Diversity Profile: University



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Job No:
Posted: 5/24/2019
Application Due: 6/11/2019
Work Type: