Bookstore Operations Assistant - Shipping & Receiving
Posting DetailsPosition Information Posting Number2014764SPosition TitleBookstore Operations Assistant - Shipping & ReceivingLocationSkyline CollegeDepartmentSkyline Bookstore DIST (DEPT)Position Number1C0401Percentage of Full Time100%FLSANon-Exempt (accrues overtime)Months per Year12If other, please specifyMin Salary$55,512 (annual)Max Salary$71,220 (annual)Position TypeClassified Positions Posting Text Who We Are
The San Mateo County Community District is committed to achieving educational equity for all students. As outlined in the District’s Strategic Plan, “success, equity, and social justice for our students are longstanding goals.” The District’s “Students First” Strategic Plan is focused on “Student Success, Equity and Social Justice.” We provide students with a rich and dynamic learning experience that embraces differences — emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at San Mateo County Community College District, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.The College and the District
Skyline College is part of the San Mateo County Community College District and is designated as a Hispanic Serving Institution (HSI), enrolling approximately 16,000 students each academic year. Skyline College has a diverse student population that is a reflection of the communities that it serves. Detailed information about the student population, including data related to student success, can be found on Skyline College’s Office of Planning, Research and Institutional Effectiveness (PRIE) website.Who We Want
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community College District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.The Position
This is complex clerical work at the action level involved in the planning, purchasing, merchandising, selling and inventory of textbooks, supplies, and general merchandise, including coffee and convenience items and other items for a college bookstore. Follows District standards for merchandising, ordering, stocking, rotating and storing products. Performs cleaning tasks in accordance with District standards and guidelines. Adheres to approved budget guidelines and obtains approval from the store manager for all non-budgeted expenses. Under direct supervision, the employee confers with other staff, faculty, students, vendors, publishers, and other representatives regarding order requests, merchandising resources and availability, purchasing timelines, costs, stock and inventory, discounts, exchange of policy and procedural information, shipping, receipt, pricing, timelines, and purchasing resources. At the direction of the store manager, may be responsible for opening/closing the bookstore. A moderate degree of independent judgment and creativity are required to resolve frequent minor and occasional major problems that arise. A Bookstore Operations Assistant is cross trained and will be able to work in all areas of the bookstore. A Bookstore Operations Assistant can direct the work of student assistants as assigned and cross train students in all areas of the bookstore. Consequences of errors in judgment could be costly in employee time, public relations, and in money.This is a late afternoon/evening position. The work hours are: Monday-Thursday, 11:30 am – 7:30 pm and Friday, 7:30 am – 3:30pm.Duties and Responsibilities
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.
1. Exchanges policy and procedural information with staff, students, vendors, publishers, business representatives, and others
2. Confers with faculty, students, and other staff regarding textbook and merchandise availability, resources, order timelines, returns, payments, credits, exchanges, buy-backs, inventory, shipping, and receipt of items
3. Meets with bookstore supervisory staff to plan short- and long-range strategies and timelines for improved customer service, acquisitions, publicity and staff/student communications, development of new publisher and vendor resources, reporting, and other retail activities
4. Participates in semester opening and close-out procedures in conjunction with supervisory and other staff
5. Participates in special sales and promotions, publicity, and other activities in conjunction with supervisory and other staff
6. Performs inventory of merchandise in conjunction with other staff
7. Assists customers in the selection, ordering, purchase, payment, and return of textbooks, computers, and supplies
8. Shelves merchandise in special and regular displays
9. Operates a cash register to collect customer payments, make change, process refunds, and other transactions
10. Directs the work of student assistants
11. Uses spreadsheets and other computer software to setup and maintain online and other records and documentation
12. Compiles data for and prepares special and regular reports as assigned; composes and prepares routine correspondence and memoranda
13. Reviews past sales histories to determine quantity of textbooks and other items to purchase, discount, increase, or discontinue, in conjunction with other staff, makes recommendations to supervisory staff regarding modifications to stock and supply purchases
14. Works as part of a team communicating openly and effectively to ensure coordination and cooperation in identifying and solving problems
15. Develops enthusiastically satisfied customers all of the time; welcomes and connects with every customer; discovers customer needs and appropriately suggests product with every customer to enhance service and meet goals; responds to customer needs and says thank you to every customer; maintains the highest level of customer service in each and every transaction
16. Responsible for all inbound freight; checking in shipments, moving items to the sales floor in a timely manner; communicating with publishers or suppliers on damages and shortages; processing receiving documents and invoices; creating charge-backs needed when damage/shortage issues occur
17. Responsible for all outbound returns; identifying and pulling all overstock items from the floor; creating and verifying the accuracy of the charge-back document; safely packing all of the contents to ensure accuracy and that no damage occurs; scheduling with freight companies and assisting where necessary in loading the freight
18. Responsible for managing the flow of returnable and unsalable stock; work with wholesale companies to sell dead stock or utilize the Amazon dead stock program, which entails working with the bookstore Amazon coordinator to list all books for the three campuses, filling orders in a timely manner, updating and posting all confirmations, communicating with customers on order status and fulfillment
19. Assists in cross training and directing student employees in the textbook and receiving departments
20. Coordinates materials from the campus duplicating centers to ensure proper sales packaging, labeling, and placement
21. Adheres to approved budget guidelines and obtains approval from the store manager for all non-budgeted expenses
22. May be responsible to open and close the bookstore at the direction of the store manager
23. Maintains Quality Store Operations; follows District policies and procedures for operational flow; follows District standards for merchandising, ordering, stocking, rotating, and storing products; performs cleaning tasks in accordance with District standards and guidelines and works as a store team member; presents oneself professionally and demonstrates clear communication in all interactionsMinimum Qualifications
• A combination of education and experience equivalent to college courses in business administration or a closely related field
• Successful work experience in a retail operation that has included extensive public contact
• Experience with inventory, ordering and documentation of merchandise as well as cashiering
• Experience using a variety of computer software to set-up and maintain detailed records and to prepare routine correspondence, memoranda and other written materials
• Demonstrated skill in working effectively as part of a customer service team
• Possession of a California Safe Serve certification (or ability to obtain certification upon hire)
• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as these factors relate to the need for equity minded-practice both within and outside of the classroomKnowledge, Skills and Abilities
1. Knowledge of retail sales techniques, including buying, merchandising themes, and annual calendar displays for a variety of interests, seasonal sales trends and improving profitability, ordering, shipping/receipt, stocking and inventory of books and other merchandise
2. Skill in respectful, sensitive communication with people at various levels within an organization who are diverse in their academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds
3. Skill in detailed online record keeping
4. Skill in working effectively as part of a customer service team
5. Skill in following and effectively giving oral and written instructions
6. Skill in analyzing data to draw conclusions
7. Skill in directing the work of others
8. Ability to work as part of a team communicating openly and effectively to ensure coordination and cooperation in identifying and solving problems
9. Ability to work in a high paced, fast environment quickly and efficiently and under deadline pressure
10. Ability to project a professional image by dress, demeanor, and office environment consistent with District guidelines
11. Ability to be flexible and open to new ideas and changes based upon retail objectives
12. Demonstrated ability to follow through and complete projects and assignments in a timely mannerPhysical Requirements
This classification requires the ability to operate standard barista equipment; lift, move, push, and pull up to 50 pounds; bending, stooping, reaching overhead; dexterity of hands and fingers to operate cash register; repetitive use of keyboard, mouse, or other control device; ability to use phone and work at a computer, including viewing a monitor; exposure to cleaning agents to treat coffee machines; and standing for extended periods of time in order to perform the essential functions.Preferred QualificationsBenefits
Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees’ Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.Posting Detail Information Open Date05/14/2019First Review Date06/12/2019Close DateOpen Until FilledYesSpecial Instructions Summary
Required Application Materials
All applicants are required to submit:
1. A completed online District application form (go to https://jobs.smccd.edu to complete the application and to apply for this position).
2. A resume that details all relevant education, training, and other work experience.
3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.
Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.
For questions related to this posting, please contact:
SMCCCD Office of Human Resources
3401 CSM Drive, San Mateo, CA 94402
Tel.: (650) 574-6555
Web Page: www.smccd.edu/hr
Prior to employment, the selected candidate will be required to complete the following:
1. Submit official transcripts (applies to all faculty or educational administrative positions)
2. Submit verifications of prior employment
3. Satisfactory references
4. Successfully being cleared for employment through the background checking process
5. Present original documents for proof of eligibility to work in the United States
6. Approval of your employment by the SMCCCD Board of Trustees
7. Provide a certificate of Tuberculosis exam for initial employment.
8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.Accomodations
Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation request forms and a copy of the Americans with Disabilities Act applicant procedures are available in the Office of Human Resources.Annual Security Report
San Mateo County Community College District’s (SMCCCD) 2018 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2018 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2018 Annual Security Report is now available. The Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. You can obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000.Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- District Employee
- District Employment Site
- CCC Registry
- Chronicle of Higher Education
- Facebook or Twitter
- * Do you possess a combination of education and experience equivalent to college courses in business administration or a closely related field?
- * Can you demonstrate successful work experience in a retail operation that has included extensive public contact?
- * Do you have experience with inventory, ordering and documentation of merchandise as well as cashiering?
- * Can you demonstrate experience using a variety of computer software to set-up and maintain detailed records and to prepare routine correspondence, memoranda and other written materials?
- * Can you demonstrate skill in working as part of a customer service team?
- * Do you possess a California Safe Serve certification (or the ability to obtain certification upon hire)?
- * Can you demonstrate cultural competence, a sensitivity to and an understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff?
- Cover Letter
- Resume/Curriculum Vitae
- Other Document 1
- Other Document 2
- Other Document 3