Specialist IV - Phonathon Manager

Job description

Posting Details

Posting Information

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Requisition 201900132S Title Specialist IV - Phonathon Manager FLSA status Non-Exempt Hiring Salary<br /><br/><a href=http://www.shsu.edu/dept/human-resources/payplan/documents/Pay%20Grade%20Table%202017.pdf>SHSU Salary Table</a>

$3,128 – $3,750 per month

Occupational Category Technical/Para-Professional Department Development Open Until Filled Yes Educational and Experience Requirement

Bachelor’s degree in a related field. Two years of experience in fund-raising, telemarketing, marketing, sales, customer relations, or a related field. Additional education may be considered in lieu of experience.

Nature & Purpose of Position

The Phonathon Manager is responsible for managing the telephone solicitation program for Sam Houston State University’s Annual Fund. The position plans and implements strategies to generate annual support from alumni, parents and friends through the calling program.

Primary Responsibilities

Manages a telephone solicitation program to generate annual support from alumni, parents and friends. Recruits, hires, trains, supervises, motivates, and evaluates a large staff of student callers. Recommends the hiring, employee relations actions, pay adjustments, as well as, the planning, organizing, scheduling, controlling and reviewing the work of the student employees. Coordinates the development of scripts, training material, and calling strategies. Compiles and analyzes results and prepares reports. Completes follow-up and collection of pledges. Must be willing to make solicitation and follow-up collection calls. The Phonathon Manager is a team member of the University Advancement division and participates with other annual giving programs that include, but are not limited to, Young Alumni giving, Student giving, and social media strategies, as required. Performs other related duties as assigned.

Other Specifications

Candidate must have strong planning and organizational skills, excellent verbal and written communication skills, an extremely strong work ethic, and the ability to manage multiple tasks in a fast-paced environment. Experience with automated calling software preferred, but not required. Ability to be trained to use Raiser’s Edge for Windows, a fund-raising and constituent management software and possess skills in generating documents from similar databases. Proficient with current technology for performance of duties, knowledge of Microsoft Word and Excel is required.

Must be willing to work a flexible schedule with evening and some weekend hours. Currently, the Phonathon campaign runs Sunday-Thursday nights, 6pm – 9pm, during the Fall, Spring and Summer semesters. There are approximately ten (10) to twelve (12) weeks of calling in the Fall and Spring, and eight (8) to nine (9) weeks of calling in the Summer. During “non-calling” times, the normal work hours will be Monday – Friday from 8 a.m. to 5 p.m. with occasional evening hours.

Full Time Part Time Full Time Quicklink http://shsu.peopleadmin.com/postings/21934 EEO Statement

EEO Statement

Sam Houston State University is an Equal Opportunity/Affirmative Action Plan Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, or gender identity. Sam Houston State University is an “at will” employer. Security sensitive positions at SHSU require background checks in accordance with Education Code 51.215.

Applicant Documents Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
    Screening Questions

    Required fields are indicated with an asterisk (*).

    1. * Are you legally authorized to work in the United States?
      • Yes
      • No
    2. * How did you learn about this position?
      • The Chronicle of Higher Education
      • Diverse Issues in Higher Education
      • HBCU Connect - Historically Black Colleges and Universities
      • HACU - Hispanic Association of Colleges & Universities
      • The Journal of Blacks in Higher Education
      • Association for Women in Science
      • TWC - Work in Texas
      • Inside Higher Ed
      • Higher Ed Jobs
      • HERC - Higher Education Recruitment Consortium
      • SHSU Website
      • SHSU Employee
      • Other
    3. If your response to the question above was "Other" please indicate from what source.

      (Open Ended Question)

    4. * What is your highest level of education?
      • High School/GED
      • At least 30 undergraduate credit hours, but have not obtained an Associates degree
      • Associates degree
      • At least 90 undergraduate credit hours, but have not obtained a Bachelors degree
      • Bachelors degree
      • At least 18 graduate credit hours, but have not obtained a Masters degree
      • Masters degree
      • Ph.D.




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    Job No:
    Posted: 5/23/2019
    Application Due: 7/16/2019
    Work Type: