Work Study Student

Job description

Position Details

Position Details

Requisition Number STU004296 Classification Title Work Study Student Working Title IT Service & Delivery - Student Assistant (Summer 2019) Department 3900800302-CWSP-On-campus Location Statesboro Campus Position Summary

Provides high-quality customer service to various groups across the campus community; responds to and logs requests and issues accurately and promptly; acts as the first line of investigation and diagnosis of incidents and requests to include troubleshooting printers, networking issues, hardware, various student devices, and related software. Addresses moderate to complex issues and requests as they relate to client technologies; troubleshoots the cause of problems, not just the symptoms, taking action to prevent problems from recurring; resolves issues in the prescribed time limits; otherwise escalates to appropriate level 2 personnel and follows standard operating procedures.

Participates in efforts to continuously improve Level 1 performance in the areas of issue resolution efficiency, data accuracy, escalation accuracy, response times, and customer service; provides coverage for all modes of communication: telephone, chat, e-mail or other methods as necessary; participates in required training for both technical and interpersonal skills.

Shift Specifics: 10 – 20 hours per week; flexible with class schedule.

Student employees cannot work more than 1300 hours in a 12-consecutive month period.

Georgia Southern University is a tobacco and smoke-free community. All faculty, staff, and students must adhere to the established University System of Georgia policy.

Minimum Education Required

Must be enrolled in six or more undergraduate credit hours or three or more graduate credit hours at Georgia Southern University.

Could a level of job-related experience higher than the minimum required for the position substitute for the minimum level of education? No Minimum Experience Required


Could a level of education higher than the minimum required for the position substitute for the minimum level of job-related experience? No Knowledge, Skills & Abilities

Effective communication (verbal and written), organization and human relations skills; ability to work well in a diverse environment; proficiency with computer and Microsoft Office Applications software including word processing, spreadsheets, and databases; successful completion of the background investigation process prior to employment.

Preferred Experience Preferred Education

Pursuing a degree in Computer Science, Information Technology, Information Systems, or related fields.

Salary Range $10.00 per hour Job Open Date 05/22/2019 Job Close Date 05/31/2019 Position Status Part-Time Special Instructions for Applicants

Please include your Schedule of Availability (days/times you are available to work) as the ‘Other Document’.

Quicklink for Posting Applicant Documents Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Other Document
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you currently enrolled in at least six undergraduate or three graduate semester hours for the spring, summer, or fall semester at Georgia Southern University (Statesboro, Savannah, or Hinesville)?
    • Yes
    • No
  2. * Do you understand that you are applying for a student position, and you cannot work more than 1300 hours in a 12-consecutive month period?
    • Yes
    • No
  3. * Do you understand that Georgia Southern University is a tobacco and smoke-free community?
    • Yes
    • No




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Job No:
Posted: 5/23/2019
Application Due: 5/31/2019
Work Type: