Student Account Representative

Job description

Position Details

Position Information

Posting Number S00258P Position Title Student Account Representative Department Financial Services Position Status Full-Time Position Type Regular Months per Year 12 Months Work hours

8:30am -4:30pm

Start Date (For temporary positions only) End Date (For temporary positions only) Position Band/Level 120 = SS15 Pay Range $16.50 - $18.00 per hour commensurate with experience Will Letters of Recommendation be required from references? No Ad Text

Job Summary

This position ensures accurate billing and timely collection of student tuition and fees by analyzing student accounts for accuracy and delinquency. Must be able to communicate with parents and students in person, over the phone, and in writing to respond to inquiries and explain college financial obligations. Accurate and timely data entry of payments and charges is required. Must understand and apply Skidmore College regulations and procedures, FERPA regulations, and Federal and State financial aid regulations. Requires the ability to work independently as well as with other Financial Services staff and other departments on campus.

Minimum Qualifications

Associate degree or equivalent in related field preferred with 2 years’ experience in customer service/accounting. Experience in student accounts preferred. Ability to communicate effectively and to provide courteous and prompt customer service. Ability to interpret and discuss financial policies and procedures. Strong analytical ability and problem solving skills. Personal computer literacy with strong keying skills and ability to use new computer software. Ability to work in a multi-task environment. Banner and Touchnet experience preferred.

Preferred Qualifications Physical Demands (For Union Positions Only) EEO Statement

Skidmore College is committed to being an inclusive campus community and, as an Equal Opportunity Employer, does not discriminate in its hiring or employment practices on the basis of race, color, creed, religion, gender, age, national or ethnic origin, physical or mental disability, military or veteran status, marital status, sex, sexual orientation, gender identity or expression, genetic information, predisposition or carrier status, domestic violence victim status, familial status, dating violence, or stalking, or any other category protected by applicable federal, state or local laws.

Employment at Skidmore College is contingent upon an acceptable background check result.


Special Instructions to Applicant

To be considered for this position, please fill out an online application and attach the following documents: cover letter, resume and list of three references. The list must include name, title, company, email address and telephone number of three professional references.

All documents must be attached through the application system. If you encounter difficulty, please contact Human Resources at: [email protected] or 518 580.5800.

Posting Information

Posting Date 05/22/2019 Open Until Filled Closing Date Quicklink for Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you first learn about this position?
    • Chronicle of Higher Education
    • Diverse Issues in Higher Education
    • Higher Education Recruitment Consortium (HERC)
    • Hispanic Outlook in Higher Education
    • Inside Higher Education
    • LinkedIn
    • New York State Department of Labor
    • Saratoga Chamber of Commerce
    • Saratogian
    • Scholarly Hires
    • Skidmore Website
    • Times Union
    • Twitter
    • Career Fair
    • Invited by Department to Apply
    • Professional Conference
    • Professional journal/publication
    • Referred by Skidmore Employee
    • Other
  2. * How many years of experience do you have in this type of position?
    • 0-1
    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7+
  3. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Associate's Degree
    • Bachelor's Degree
    • Master's Degree
    • PhD or ABD
Documents Needed to Apply Required Documents
  1. Cover Letter
  2. Resume
  3. List of Three References
Optional Documents
  1. Other




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Job No:
Posted: 5/23/2019
Application Due: 6/12/2019
Work Type: