Job location: Hyde Park Campus

Employment Type: Full-time
Posted data: 2019-05-22
Req: JR05114
Department58677 CSL-Student Health And Counsel

About the Unit

Job Information

Job Summary:

A Clinic Coordinator perform clerical and administrative duties of moderate complexity. This position requires excellent customer service skills and the ability to effectively work independently or as part of a team. manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others; communicate effectively in English, both orally and in writing; identify priorities; recognize and resolve or refer problems and use or learn a range of position-related software applications.   

Responsibilities:

• Schedules appointments for University students utilizing EPIC computer systems.
• Provides introductory information to students regarding student health protocols.
• Answers questions by phone and in-person.
• Mails and faxes patient correspondence while protecting confidential medical information.
• Serves as informational resource as well as directs students to appropriate University resources for supplemental insurance and other benefit information.
• Exercises independent judgment regarding when to initiate emergency procedures.
• Obtains demographic information in a sensitive and confidential manner.
• Coordinates scheduling and order entry for specialty appointments and physician orders.
• Utilizes phone skills to effectively communicate with patients, physicians, nurses, and other departmental staff.
• Initiates student referrals as required.
• Accepts payment and issue receipts for services rendered.
• Utilizes a wide range of computer systems effectively.
• Performs all tasks related to patient visits completely, efficiently, effectively and in a professional manner.

Competencies:

• Teamwork
• Interactive communication
• Customer service skills
• Effective and appropriate application of medical knowledge
• Professionalism

Additional Requirements

Education, Experience or Certifications:

Education:

• High school diploma or equivalent required.

Experience:

• Prior experience working in a hospital or outpatient health care setting preferred.
• Familiar with hospital or medical information systems/electronic medical record preferred.
• Some college preferred.
• Knowledge of medical terminology preferred.
• Extensive public contact experience required.
• Excellent customer service skills and focus required.

Technical Knowledge or Skills:

• Typing skills of 35wpm or faster.
• Excellent verbal and written communication.
• Ability to communicate in writing and orally.
• Ability to develop and manage interpersonal relationships.
• Ability to exercise discretion and confidentiality while handling sensitive situations.
• Ability to follow written and/or verbal instructions.
• Ability to give directions.
• Ability to pay attention to detail.
• Ability to react effectively, quickly, calmly, and rationally during conflicts and emergencies.
• Ability to work effectively and collegially with little supervision or as member of a team.
• Ability to perform multiple concurrent tasks with frequent interruptions.
• Ability to work with people from diverse cultures and backgrounds.
• Ability to handle stressful situations.

Working Conditions:

• Clinical care setting.
• Ability to sit or stand for 4 hours or more.
• Ability to use computers extensively for 4 hours or more.
• Ability to Use Standard Office Equipment.  
• Normal routine involves no exposure to blood, body fluid or tissue as part of employment, but exposure or potential for exposure may occur.
• Occupational risk for exposure to infectious material and communicable diseases.
• Required annual TB control training and/or other health screenings.
• Work may be performed in varied locations inside/outside of the clinical setting including other campus or offsite locations.
• Ability to use computers extensively for 4 hours or more.
• Scheduled work hours may change depending on clinic needs. Rotating schedule including 4, 6, 8, 9 or 10 hour shifts may be required. Some weekend hours will be required.

Required Documents:

• Resume

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application

Pay Range:

$18.52 - $27.12

Benefit EligibilityYes

Pay FrequencyHourly

Pay RangePlease refer to Additional Requirements to see the pay ranges

Scheduled Weekly Hours40

Union024- Local 743, I.B.T. Clerical

Job is Exempt?No

Drug Test Required?Yes

Does this position require incumbent to operate a vehicle on the job?No

Health Screen Required?Yes

Posting Date2019-05-22-07:00

Remove from Posting On or Before2019-11-22-08:00

Posting Statement:The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

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