Student Services Specialist

Durham, NC
May 23, 2019
Institution Type
Four-Year Institution
Posting Details

Position Information

Position/Classification Title Student Services Specialist Working Title Student Services Specialist Competency Level C Position Number 100742 Salary Grade Equivalent GN08 FLSA Non-Exempt Appointment Type Permanent - Full Time FTE 1 = 40 hours/week, 12 months If time limited, duration date Recruitment Range $31,200 - $40,978 Position Overview

Primary Function of Organizational Unit

The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutions’ other federal and non-federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance.

Primary Purpose of Position

The primary purpose of this position is to counsel students, parents and the public concerning the entire range of financial aid programs. The responsibilities of this position include determining student eligibility, advising students and parents of specific financial aid opportunities and responding to correspondence. The candidate will be expected to understand and apply federal, state and university policies and procedures and must also possess a general knowledge of the Student BANNER system.

Required Knowledge, Skills, and Abilities

The successful candidate must possess a thorough knowledge of Federal financial aid regulations and programs, the need analysis process, financial aid packaging in an automated environment and the US Department of Education Title IV Delivery System; knowledge of automated financial aid database system and Electronic Data Exchange; knowledge of Microsoft Office (Word, Excel, PowerPoint, and Access) Applications; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, excellent interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.

Minimum Education/Experience

Bachelor’s degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Licenses or Certification required by Statute or Regulation


Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Work Hours Monday - Friday 8-5 Position required to work during periods of adverse weather or other emergencies No Posting Detail Information

Posting Number SPA00546P Open Date 05/22/2019 Close Date 05/31/2019 Special Instructions to Applicants

For employment/re-employment priority, this vacancy is treated as Pay Plan Conversion GN08.

This is re-advertisement. Previous applicants will be considered and need not reapply.

Applicant Documents Required Documents
    Optional Documents
    1. Resume/CV
    2. Cover Letter
    3. DD-214 (for Veterans Only)
    Supplemental Questions

    Required fields are indicated with an asterisk (*).

    1. * Explain what exceptional customer service.

      (Open Ended Question)

    2. * What is your working knowledge of Banner or equivalent system?

      (Open Ended Question)

    3. * Explain your working knowledge of Federal Financial Aid regulations and programs.

      (Open Ended Question)

    4. * Please provide a professional statement explaining why you're the most qualified as well as why you would be successful in the role.

      (Open Ended Question)

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