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Instructional Technology Support Specialist

Employer
Nebraska Wesleyan University
Location
Lincoln, NE

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support, Technology, Instructional Technology & Design
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Instructional Technology Support Specialist Status

Nebraska Wesleyan University (NWU) is seeking an Instructional Technology Support Specialist whose primary responsibility will be to help maintain the computer hardware and software environment, servers and inventory used in academic general use and department technology for labs and learning spaces, as well as in the Wesleyan IT student office areas. The position will report to the Director of Instructional Technology Systems.

Department Instructional CSIT Responsibilities

Specific Responsibilities:

  • Support academic users with hardware and software needs and troubleshoot problems through telephone conversations or on-site analysis.
  • Stays current with research on instructional design technologies, theories, resources, applications, strategies, processes, methodologies, procedures and practices
  • Coordinate academic hardware and software purchases, complete needs analysis, investigate pricing and solutions, specifies all necessary components to provide a working system in consultation with appropriate personnel
  • Responsible for training and supervising student assistants regarding work with installations, upgrades, and troubleshooting hardware / software failures, and updating inventory / upgrade records.
  • Coordination of academic computing services and projects as related to the campus network
  • Maintains and supports academic general use of department labs and learning spaces for Instructional Technology Services
  • Provides system administration for Instructional Technology Services file servers including, but not limited to user management, resource management, server operating system updates, server hardware updates, application management and backup/restore functions

Other Responsibilities:

The successful incumbent will ensure new services or upgrades are implemented successfully and safeguard the quality and uptime of existing services. It will be critical to be able to manage large projects from start to finish and understand how changes made to systems could impact all entities involved. The successful candidate will be able to use the technology we currently have to improve our system overall, but also be able to stay ahead of the curve with the latest technology to assure our system is reaching its fullest potential. The candidate will need to proactively identify problem areas before they result in service interruptions and appropriately correct or mitigate identified problems or inefficiencies.

Qualifications

The preferred qualifications for this position include:

  • Bachelor's degree in Education Technology, Information Technology, Computer Science or related work experience
  • Three to five years of experience with educational technologies, hardware and software management
  • Preferred experience with learning management systems, course design, and development in Canvas
  • Must be able to multitask and manage several projects that may be ongoing during the same time
  • Demonstrated critical thinking, time management, and ability to troubleshoot complex technical issues
  • Demonstrated ability to design, architect, and implement complicated technical services and solutions
  • Possess good interpersonal communication skills, as well as strong oral and written communication skills. Experience with technical documentation is a plus.
  • Demonstrate good organizational skills, be detail oriented, and be adaptable and flexible
Salary DOQ/E Commitment to Diversity

Diversity is a core value of Nebraska Wesleyan University’s mission and we embrace it as a source of strength. Applicants are encouraged to demonstrate how they are able to enhance and embrace this University core value in a diversity statement submitted as part of their application materials.

Nebraska Wesleyan University provides equal educational and employment opportunities to qualified persons in all areas of university operation without regard to religion or creed, age, genetic information, gender identity and expression, sexual identity and orientation, veteran status, disability, marital status, race, or national or ethnic origin, in compliance with state and federal laws, including but not limited to Title XII, Title IX, and the ADA. E-Verify, EOE.

How to Apply

To apply, please upload or provide a letter of application, resume, diversity statement, and the names of three professional references at the following URL: https://nebrwesleyan.applicantpro.com/jobs/. NWU will accept applications until the position is filled. Full consideration will be given to applications received prior to May 30, 2019.

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    5000 Saint Paul Avenue
    Lincoln, NE 68504-2794
    (402) 466-2371
    (800) 541-3818

    Omaha

    14010 FNB Parkway
    Omaha, NE 68154
    (402) 827-3555

    Nebraska Wesleyan University

    Organization

    Working at Nebraska Wesleyan University

    Since our founding in 1887, Nebraska Wesleyan University has both grown and remained steadfast to a liberal arts education in a Christian environment. Nebraska Wesleyan University is considered one of the strongest institutions of its kind in the Midwest, and has been continuously accredited since 1914.

    NWU at a Glance

    • Founded in 1887
    • Located in the University Place neighborhood of northeast Lincoln, NE
    • Approximately 1,600 undergraduates, 225 graduate students and 275 adult learners
    • 53 majors, 41 minors, 18 pre-professional programs
    • 13:1 student-to-faculty ratio
    • 75 student organizations
    • Seven Greek chapters
    • Thriving study abroad and service learning programming

    Mission Statement

    Nebraska Wesleyan University is an academic community dedicated to intellectual and personal growth within the context of a liberal arts education and in an environment of Christian concern.

    Nebraska Wesleyan was founded by Nebraska Methodists and actively maintains its relation to The United Methodist Church. The University reflects the Judeo Christian tradition in its efforts to integrate questions about meaning and value with the pursuit of learning and understanding.

    The University is committed to excellence of academic endeavor and to learning as a lifelong process. The curricula and programs are designed to assist students in gaining and expanding knowledge and skills, in developing their competence in rational thought and communication, in broadening their perspectives on humanity and culture, and in enhancing their spiritual, physical, emotional, and aesthetic resources.

    Nebraska Wesleyan intends that its students develop a sense of individual worth and become useful and serving members of the human community.

    Approved by the Board of Governors – February 8, 1979
    Reaffirmed by the Board of Governors – May 12, 2000

    Statement of Vision
    Nebraska Wesleyan University will be an outstanding national liberal arts university, where the educational experience transforms each student to lead a life of learning, service, leadership, and success in a diverse world.

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