Desktop Computing Administrator

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

This Desktop Computing Administrator provides remote and onsite client computing services and support to the Georgetown University community. The Administrator works within a team structure designed to meet the specific needs of a targeted user community (defined both by proximity and affinity).

As a service team member, the Desktop Computing Administrator's duties include but are not limited to:

• Provide a range of technical services including basic to advanced troubleshooting for client computing, software support, enterprise desktop management, mobile device support, networking, telecommunications, and video services.
• Build a good working relationship and communication with the user community served.
• Provide remote support via phone and email, but may have to travel to client locations in delivering the services described above.
• May be required to work outside normal University business hours and will be required to carry and use mobile phone.
• Respond quickly to emergency or urgent situations.

Qualifications

• College work or equivalent work experience required.
• 2-3 years' experience in an IT Help Desk and desktop support environment.
• Strong problem solving and diagnostic skills.
• Strong communication and interpersonal skills.
• Strong working knowledge of Microsoft Windows (7 - current) - Required.
• Strong working knowledge of Apple OSX (10.10 - current) - Required.
• Strong working knowledge of iOS and Android mobile operating systems and devices.
• Strong working knowledge of PC and Apple Hardware.
• Good working knowledge of imaging technologies and virtual machines.
• Good working knowledge of Networking technologies to support desktop computing
• Good working knowledge of client applications including email and MS Office Suite.
• Basic understanding of telecommunications and connectivity options.
• Demonstrated ability to stay current with advancing network technology.

Preferred qualifications

• Experience in a higher education environment is highly desirable.
• Certification in a desktop operating system environment (Windows, Apple, UNIX) desirable.
• Networking, security, with some internet/ telecommunications and audio-visual experience is desirable.

Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:
Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.


To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Medical-Center/Desktop-Computing-Administrator_JR06639





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