Technical Assistant
- Employer
- Anne Arundel Community College
- Location
- Arnold, MD
View more
- Administrative Jobs
- Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Community College
Job Details
Provide customer service and basic computer hardware and software support services to lab users of the Technology Learning Center (TLC). Support services include but are not limited to:
• Troubleshooting Microsoft Office and internet browser issues/questions to the best of your ability
• Helping students navigating college web services (aacc.edu, MyAACC, and Canvas)
• Lab monitoring and tracking of usage numbers • Submitting work orders for hardware/software issues to Help Desk
• Referral duties to other college services
*Please note that this job is not with the Information Services department (also referred to as IT). There will be no hands-on technical experience taking computers apart or fixing them.*
For the Fall 2019 semester: weekday afternoon (noon-4pm) and/or weekends.
For immediate hiring: weekday evenings (4-8pm) and weekends.
Required Qualifications:Must have basic knowledge of MS Word, Excel, and PowerPoint; people skills, be comfortable performing conflict resolution, and student outreach.
Preferred Qualifications:Contact Daniel Rowell at darowell@aacc.edu with a resume and contact information.
Organization
With learning as its central mission, Anne Arundel Community College has responded to the needs of a diverse community for more than 50 years by offering high quality, affordable and accessible learning opportunities.
The college’s nationally recognized and award-winning programs have helped its more than 50,000 students annually achieve their academic, professional and personal goals in more than 200 areas of study.
AACC is a fully accredited, public, two-year institution offering credit programs leading to an associate degree, certificate or a letter of recognition. Students may prepare to transfer to a four-year institution or prepare for an immediate career.
AACC also offers extensive lifelong learning opportunities and noncredit, continuing education to those seeking career training or retraining, working to boost basic skills or pursuing new areas of interest.
In addition to its main campus in Arnold, Md., the college has degree centers at Arundel Mills, in Glen Burnie and at centers and schools around the county
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