Graduate Student Services Manager

Job description

Posting Information

Position Information

Position Type Permanent Staff (SHRA) Is this an internal only recruitment? No Position Title Student Services Specialist - Contributing Working Title Graduate Student Services Manager Position Number 00003580 Vacancy ID P010158 Budgeted Hiring Range $33,527 - $38,700 Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent 65/GN08 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment Hours per week 40 Work Schedule

8:00am-5:00pm M-F

Department Name and Number English and Comp Literature-311500 Date First Posted 05/21/2019 Closing Date 05/28/2019 Position Location Chapel Hill, NC Position Posting Category Student Services Position Summary Information

Department Description

Though organizationally assigned to the Department of English and Comparative Literature, this position will be housed in a combined business unit that supports both the Department of American Studies and the Department of English and Comparative Literature. The combined administrative business unit is home to 10 permanent SHRA staff positions, including this one.

The Curriculum in American Studies was established in 1968 and became The Department of American Studies in 2008. It was one of the first interdisciplinary programs at the University of North Carolina at Chapel Hill. Since then, American Studies has developed a tradition of vigorous teaching and innovative curriculum that offers students stimulating opportunities to study the United States and the diversity of its people, institutions, texts, performances, places, and influence. The Department’s commitment to interdisciplinary approaches empowers students to value the nation’s complexity by engaging with a variety of historical, literary, artistic, political, social and ethnic perspectives. American Studies majors graduate with a comprehension of these dynamics of American culture that prepares them to make a responsible and critical difference in the variety of professions they choose to pursue.

The Department of American Studies is home to the undergraduate and graduate programs in American Studies, the undergraduate minor and graduate program in Folklore, and the undergraduate minors in Southern Studies and American Indian Studies. The American Studies program is comprised of 71 primary and secondary undergraduate majors, 10 undergraduate minors and secondary minors, and 6 doctoral students. The Folklore program is made up of 4 primary and secondary undergraduate minors and 14 graduate Master’s students. The Southern Studies minor is home to 14 undergraduate minors. 2 students are currently classified as American Indian Studies minors.

The Department of English and Comparative Literature is a vibrant and diverse department with a global reach. Our course offerings present a diversity of approaches to the study, production, and appreciation of literary and nonliterary texts. We pursue a four-fold mission to 1) explore the history and significance of American, British, and world literature; 2) promote interdisciplinary connections and incorporate the study of culture, theory, and history into our research and courses; 3) offer training in rigorous thinking, precise analysis, and critical reading; and 4) foster practical skills in rhetoric, composition, and expression in essays, creative pieces, even emerging forms of digital media.
English and Comparative Literature is home to the undergraduate and graduate programs in English and the undergraduate and graduate programs in Comparative Literature. The English program is comprised of 506 primary and secondary undergraduate majors, 80 undergraduate minors and secondary minors, and 108 graduate students. The Comparative Literature program is made up of 38 primary and secondary undergraduate majors, 7 undergraduate minors and secondary minors, and 20 graduate students.

Equal Opportunity Employer

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description

The primary responsibility of this position is to function as sole office support person for all matters pertaining to Graduate Studies. These duties and responsibilities include being responsible for the following: Public Contact for all matters concerning our program, Health Insurance, Foreign Exchange Management, Written & Oral Examination coordination, Graduate Catalog revisions, Reporting, Scheduling, maintaining accurate records on current graduate students and alumni. This position will also be liaison for the website and graduate school on all matters concerning our Graduate programs. This position will also assist in creating a new Graduate Data base for the Department along with our IT group Oasis and be responsible for maintaining all data on our graduate students. These duties take approximately 90% of work time; the remaining 10% includes attending trainings & meetings, preparing tuition remission and EPAR actions for approx. 100-130 graduate teaching students per term as well as performing general office/departmental duties such as answering incoming calls and assisting individuals who come into the administrative office and all other duties assigned.

Position duties are to:

  • Manage all departmental resources concerning Graduate students including databases
  • Manage Website and Screens for the Department concerning our Graduate Programs
  • Maintain reporting functions for the department on all Graduate Student information
  • Provide support to the Chair & DGS position in both Departments regarding policy & procedures for administration of Graduate programs & scheduling
  • Function as contact person/liaison with university administrative and business offices concerning our Graduate program
  • Manage all department Student personnel actions as needed
  • Help determine department equipment & space needs, develop specifications and facilitate purchases pertaining to graduate students
  • Provide administrative assistance to students
    *Maintain Graduate website information
  • Assist with scheduling needs for the department as needed
Minimum Education and Experience Requirements

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Essential Skills, Knowledge and Abilities

To succeed in this position, the selected candidate must have strong oral and written communication skills and the ability to explain complex information and processes to diverse audiences. In addition, the selected candidate must have excellent time management skills and skill in prioritizing tasks under pressure and meeting critical deadlines, as well as excellent organizational skills and the ability to multi-task in a busy environment with frequent interruptions. The position requires excellent interpersonal skills, the ability to develop and maintain effective working relationships, and the ability to interact with students, faculty, and prospective students in a personable and professional manner and to effectively and positively represent the department. Accuracy, attention to detail, and reliable record-keeping are also required, as is effective problem-solving within system and policy constraints. In addition, the selected candidate must be able to use MS Office efficiently. Outlook, Access, Word, & Excel are all tools required in this position.

Preferred Qualifications

Knowledge of UNC Systems (Connect Carolina, Infoporte, Slate) and familiarity with WordPress web-editing platform preferred.

Required Licenses/Certifications Special Physical and Mental Requirements Position/Schedule Requirements Position Attributes Stimulus/ARRA Funded No Quick Link Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Applicant Documents Required Documents
  1. Curriculum Vitae / Resume
  2. Cover Letter
  3. List of References
Optional Documents
    Posting Supplemental Questions

    Required fields are indicated with an asterisk (*).

    1. * Please select the response below that best describes your experience/education for the Student Services Specialist position.
      • Bachelor's, Master's, and/or Doctorate
      • Associate's degree and at least 2 years of related experience
      • Combination of post-high school education and experience in a related field to equal at least 4 years (ex. 1 year of college and 3 years of related experience)
      • Did not complete high school but have a combination of high school education and related experience to equal at least 8 years ( ex. 1 year of high school and 7 years of related experience)
      • None of the above
    2. * Please tell us about your skill level in Excel, Access, and Word. How would you rate yourself on a scale of 1-10?

      (Open Ended Question)

    3. * Describe your experience working in Excel using Pivots and/or Slicers on data. Also, indicate what experience if any you have in pulling and analyzing data in a spreadsheet. You may also indicate any other programs you may have worked with for reporting data.

      (Open Ended Question)

    4. * This position requires daily customer service to students, faculty and staff. Please describe your philosophy on Customer Service.

      (Open Ended Question)




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    Job No:
    Posted: 5/22/2019
    Application Due: 5/29/2019
    Work Type: