Program Administrator, FBI National Academy
- Employer
- University of Virginia
- Location
- CONTINUING ED - QUANTICO
View more
- Administrative Jobs
- Institutional & Business Affairs, Community & Government Relations, Technology, Analysts & Programming
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Job location: CONTINUING ED - QUANTICO
Employment Type: Full-time
Posted data: 2019-05-29
Req: R0006443
The University of Virginia School of Continuing and Professional Studies (SCPS) is currently seeking a Program Administrator, FBI National Academy to join their team, located in Quantico, Virginia. The SCPS serves adult learners by providing access to educational experiences that blend academic scholarship with workplace relevance. The Program Administrator, FBI National Academy collaborates and serves as a liaison in the provision of services to students, partner schools, external partners, and SCPS and University personnel.
Job Duties Include:
Student and Client Services:
- Service Expectations: Work as a team member to ensure high quality student and client services that grows an inquiry base that increases enrollments and revenue; able to imagine and be part of new customer service models that extend the current 8-5 business hours. Consistently maintains sensitivity ,awareness and compliance of University and SCPS policies and processes. Identifies gaps in processes and policies and recommends and implements solutions, including trouble-shooting and communicating best practices.
- Collaboration: Collaborates and serves as a liaison in the provision of services to students, partner schools, external partners and SCPS and University personnel. Using student and program data, creatively identifies new programmatic opportunities.
- Inquiries and Information Requests: Responds to detailed and or individualized program information requests using University and SCPS systems. Provides information to students using appropriate system(s) and through running existing template or creating custom reports. Provides program information via multiple channels (e.g. phone, email, in person, etc.)
- Accountable and reports to the program director. Completes duties in a timely, accurately and courteous manner.
Program Administration:
- Works independently with program directors, developers and others in order to insure the effective delivery of educational programs. Provides support to faculty in order to prepare, execute and assess educational programs, classes, etc. Makes recommendations related to improvement of program delivery and related business processes. Contributes effectively to program planning by reviewing student evaluation data. Assists the program director with preparation of reports for the FBI management. Assists the program manager with class approvals and facilitate hiring processes for FBI identified instructors through preparation and tracking of credential packets to appropriate SCPS personnel and content liaisons at the University.
- Monitors program trends and provides reports from systems of record to the program director on budgets, academic evaluations, enrollments, etc. and informs appropriate individual(s) on notable changes as they occur.
- Assists in the planning and coordination of program activities including information sessions, orientations, etc. Supports on-site registration process. Ensures that class and student records are accurate and provides registration reports.
- Financial responsibilities: Prepares monthly accounting reconciliation. In collaboration with the program director and Financial Operations staff recommends annual tuition rates for FBI and develops annual budget submission for SCPS. Prepares invoices for programs and works collaboratively with Financial Operations staff on billing through UVA financial systems. Monitors financial activity and assists in preparing financial forecasts throughout the year.
- Serves as a liaison to the staff of the National Academy (FBI).
Administrative:
- Completes other duties and special projects as assigned by the Program Director in a timely, accurately and highly satisfactorily manner. This position may require some travel, primarily day trips within the Commonwealth, but occasional overnight travel may be required. Occasional work outside typical M-F, 8-5 business hours is required. Must have the ability to work under deadlines, adapt to changing priorities and needs and work both individually and as a team member on routine operations and special projects
MINIMUM QUALIFICATIONS:
Education: Bachelor's Degree or relevant experience in higher education
Experience: At least three
of related and progressively more responsible or expansive work in program administration at a four-year college or university, or equivalent in higher education. Knowledge of adult learning theory and application in a training or educational setting.
Computer Applications:
Required:
- Expertise with financial accounting software and/or student information systems
- Proficiency in Microsoft Office suite
Preferred:
- Proficiency with Oracle Finance and Student Information System, UBI, Workday, TravelUVA, Expense UVA
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to attend meetings, and programs.
Anticipated Hiring Range: $45,000-$50,000 Annually
APPLICATION PROCESS
Process for External Applicants: Please apply through Workday, and search for ‘ Program Administrator, FBI National Academy'. Complete an application online and attach a cover letter, CV/resume, and contact information for three references (name, email address, telephone number, and address).
Process for Internal UVA Applicants: Please apply through your Workday Home page, search “Find Jobs”, and search for ‘ Program Administrator, FBI National Academy'. Complete an application online and attach a cover letter, CV/resume, and contact information for three references (name, email address, telephone number, and address).
Organization
In 1819, the University of Virginia established a new model for intellectual exchange and cross-disciplinary collaboration in higher education. Two hundred years later, as a major research institution, we continue to challenge conventions, lead with ingenuity and advance knowledge for the common good.
What began as an innovative idea has become one of the nation’s leading public research universities, with over 21,000 undergraduate, graduate and professional students. UVA also has over 3,000 full-time faculty offering more than 400 degrees.
Each of the University’s eleven schools has its own distinctive mission, working together to garner consistently high rankings—including #2 Best Value Public College (Princeton Review, 2016), #3 Public University in the Nation (U.S. News & World Report, 2016), and #3 Best Value Among Public Colleges (Kiplinger’s, 2016).
As we invest in and strengthen our research capabilities, UVA seeks new faculty ready to uncover new insights, rewrite old rules and collaborate on intellectual discoveries.
RESEARCH COLLABORATIONS THAT CROSS DISCIPLINES
As an R1 institution, the University’s research centers, consortia and laboratories are on the leading edge of discovery and technology, offering collaborative spaces for students and faculty to solve global problems.
Our professors are recognized members of major national scholarly and professional organizations, including the National Academy of Sciences and the American Academy of Arts and Sciences. Our faculty’s engagement in interdisciplinary research is being facilitated by new research institutes specializing in everything from big data to brain functioning, and by cluster hires across schools.
NATIONALLY RANKED HEALTH SYSTEM
UVA is also home to a nationally renowned academic medical center and the UVA Health System, which serves a three-part mission to treat patients, conduct translational research and train medical practitioners in a wide variety of disciplines.
Established as the nation’s 10th medical school in 1825, the institution has since grown to include a 612-bed hospital and a Level I trauma center, nationally recognized cancer and heart centers, a Children’s Hospital, and primary and specialty clinics throughout Central Virginia.
The UVA Medical Center is consistently ranked among the nation’s best hospitals by the U.S. News & World Report magazine and has been named among the top 25 percent in seven specialties.
INSPIRING STUDENTS, INSPIRED TEACHING
The vast majority of UVA students come from the top 10% of their high school class, as well as from all 50 states, over 142 countries and a variety of socioeconomic backgrounds. Despite their diversity, all UVA students share a love of learning and a drive to achieve.
One of the reasons students choose Virginia is our unique residential culture. At UVA, the community of students, faculty and staff personifies the Jeffersonian idea that living and learning are connected. The Academical Village was constructed to support a unique residential experience, with faculty living in the Pavilions, students occupying Lawn rooms and the world-famous Rotunda at its heart. The University’s residential culture continues to support this experience today—strengthened by students, faculty and staff rich in backgrounds, ideas and perspectives. Our unique culture is also paying dividends in innovation: UVA’s faculty have generated more than 130 patents since 2010.
Perhaps most importantly, faculty come to UVA knowing that instruction is as important as research, and they pride themselves on their many teaching awards. Our best professors look for ways to encourage, mentor and develop tomorrow’s leaders inside and outside the classroom.
LIFE IN CHARLOTTESVILLE
Living in Charlottesville you’ll find sophisticated restaurants, world-renowned wineries and breweries, cosmopolitan arts and music, friendly urban and suburban neighborhoods and a Piedmont landscape that has lured adventurous souls for centuries. No wonder the U.S. National Bureau of Economic Research named Charlottesville the “happiest city in America” in 2014.
In addition to UVA and its health system, several major employers have facilities in Charlottesville, including State Farm, Northrop Grumman, the U.S. Department of Defense, GE and others. Charlottesville is also becoming a center for innovative start-up businesses. The University also actively helps spouses and partners of faculty members build their networks and pursue employment opportunities with a wide variety of area employers.
The University of Virginia is an equal opportunity and affirmative action employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply. In accordance with the Americans with Disabilities Act Amendments Act of 2008 (ADAAA) and the Rehabilitation Act of 1973, qualified individuals with disabilities are protected from discrimination and may be entitled to reasonable accommodations to assist in their pursuit of employment at the University. This includes assistance in completing the online job application as well as reasonable accommodations during the interview process. Please contact the UHR Service Center: 434.982.0123 orAskHR@virginia.edu to request assistance.
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