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Manager, SCPS IT

Employer
University of Virginia
Location
Charlottesville, VA

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Job Details

Job location: Charlottesville, VA


Employment Type: Full-time
Posted data: 2019-05-22
Req: R0006448
The University of Virginia School of Continuing and Professional Studies (SCPS) is currently seeking an IT Manager to join their team. The SCPS serves adult learners by providing access to educational experiences that blend academic scholarship with workplace relevance. The IT Manager, SCPS IT Analyzes problems on computer applications and systems and provides technical assistance to the SCPS community, students, faculty and staff to resolve desktop software, hardware and computer applications and systems issues in a timely manner.

Job Duties Include:

SCPS IT Helpdesk: Analyzes problems on computer applications and systems. Provides technical assistance to the SCPS community, students, faculty and staff to resolve desktop software, hardware and computer applications and systems issues in a timely manner. Provides high quality customer service through courteous and professional communication. Performs system upgrades and new system deployments as needed. Possesses strong knowledge of information technology concepts and terminology; desktop OS and supported software applications; network fundamentals; IP protocol and fundamental troubleshooting techniques. Communicates complex technical information to novice computer users and diagnoses and resolves common desktop software, hardware and communications issues. Participates in regularly scheduled Information Technology (IT) staff and university meetings to stay current with SCPS and IT information.

System Maintenance and Support: Provides technical support to the SCPS community to maintain SCPS hardware and software systems and resolve issues in a timely manner.  Accurately documents systems including revisions and upgrades. Performs system upgrades and new system deployments when needed and trains users on systems. Analyzes current and future needs to develop proposals and solutions. May work with UVA ITS or external vendors to provide services.

Network and Server Administration: Designs, configures, administers and maintains computer networks and servers. Analyzes current and future needs to develop proposals and solutions. May work with UVA ITS or external vendors to provide services.
 

Leadership Presence: Seeks ways for continuous improvement for self; cooperates with and/or actively participates in committees, work groups, task forces to ensure commitment to UVA and SCPS policies and processes including but not limited to records management and data security.  Designs and delivers training for SCPS community in designated area of responsibility. This position may require some travel, primarily day trips within the Commonwealth, but occasional overnight travel may be required.  Must have the ability to work under deadlines, to adapt to changing priorities and needs and to assume other duties as assigned.  Provides timely resolution of problems and maintains a high level of customer service through courteous and professional communication.

MINIMUM QUALIFICATIONS:

Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline. Relevant experience may be considered in lieu of a degree.

Experience: Minimum two years’ of significant work experience in related areas of software applications and systems, server and network maintenance, and helpdesk support and trouble shooting

PREFERRED QUALIFICATIONS:

Education: Master’s degree in Computer Science, MIS, Computer Engineering or related discipline.

Experience:

  • More than two years’ related experience
  • Customer service experience in an academic institution
  • Effective working knowledge of University of Virginia, SCPS programs, and activities

Computer applications:

Required:  Microsoft OS and Windows Server OS

PreferredProficiency with MS SharePoint, UVA Information systems security and other applicable policies

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require walking some distance to attend meetings, and programs.

APPLICATION PROCESS

Process for External Applicants: Please apply through Workday, and search for ‘ Manager, SCPS IT'. Complete an application online and attach a cover letter, CV/resume, and contact information for three references (name, email address, telephone number, and address).
Process for Internal UVA Applicants: Please apply through your Workday Home page, search “Find Jobs”, and search for ‘Manager, SCPS IT'. Complete an application online and attach a cover letter, CV/resume, and contact information for three references (name, email address, telephone number, and address).

The University of Virginia, including the UVA Health System and the University Physician’s Group are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Organization

In 1819, the University of Virginia established a new model for intellectual exchange and cross-disciplinary collaboration in higher education. Two hundred years later, as a major research institution, we continue to challenge conventions, lead with ingenuity and advance knowledge for the common good.

What began as an innovative idea has become one of the nation’s leading public research universities, with over 21,000 undergraduate, graduate and professional students. UVA also has over 3,000 full-time faculty offering more than 400 degrees.

Each of the University’s eleven schools has its own distinctive mission, working together to garner consistently high rankings—including #2 Best Value Public College (Princeton Review, 2016), #3 Public University in the Nation (U.S. News & World Report, 2016), and #3 Best Value Among Public Colleges (Kiplinger’s, 2016).  

As we invest in and strengthen our research capabilities, UVA seeks new faculty ready to uncover new insights, rewrite old rules and collaborate on intellectual discoveries.

RESEARCH COLLABORATIONS THAT CROSS DISCIPLINES

As an R1 institution, the University’s research centers, consortia and laboratories are on the leading edge of discovery and technology, offering collaborative spaces for students and faculty to solve global problems.

Our professors are recognized members of major national scholarly and professional organizations, including the National Academy of Sciences and the American Academy of Arts and Sciences. Our faculty’s engagement in interdisciplinary research is being facilitated by new research institutes specializing in everything from big data to brain functioning, and by cluster hires across schools.

NATIONALLY RANKED HEALTH SYSTEM

UVA is also home to a nationally renowned academic medical center and the UVA Health System, which serves a three-part mission to treat patients, conduct translational research and train medical practitioners in a wide variety of disciplines.

Established as the nation’s 10th medical school in 1825, the institution has since grown to include a 612-bed hospital and a Level I trauma center, nationally recognized cancer and heart centers, a Children’s Hospital, and primary and specialty clinics throughout Central Virginia.

The UVA Medical Center is consistently ranked among the nation’s best hospitals by the U.S. News & World Report magazine and has been named among the top 25 percent in seven specialties.

INSPIRING STUDENTS, INSPIRED TEACHING

The vast majority of UVA students come from the top 10% of their high school class, as well as from all 50 states, over 142 countries and a variety of socioeconomic backgrounds. Despite their diversity, all UVA students share a love of learning and a drive to achieve.

One of the reasons students choose Virginia is our unique residential culture. At UVA, the community of students, faculty and staff personifies the Jeffersonian idea that living and learning are connected. The Academical Village was constructed to support a unique residential experience, with faculty living in the Pavilions, students occupying Lawn rooms and the world-famous Rotunda at its heart. The University’s residential culture continues to support this experience today—strengthened by students, faculty and staff rich in backgrounds, ideas and perspectives. Our unique culture is also paying dividends in innovation:  UVA’s faculty have generated more than 130 patents since 2010.

Perhaps most importantly, faculty come to UVA knowing that instruction is as important as research, and they pride themselves on their many teaching awards.  Our best professors look for ways to encourage, mentor and develop tomorrow’s leaders inside and outside the classroom.

LIFE IN CHARLOTTESVILLE

Living in Charlottesville you’ll find sophisticated restaurants, world-renowned wineries and breweries, cosmopolitan arts and music, friendly urban and suburban neighborhoods and a Piedmont landscape that has lured adventurous souls for centuries.  No wonder the U.S. National Bureau of Economic Research named Charlottesville the “happiest city in America” in 2014.

In addition to UVA and its health system, several major employers have facilities in Charlottesville, including State Farm, Northrop Grumman, the U.S. Department of Defense, GE and others.  Charlottesville is also becoming a center for innovative start-up businesses.  The University also actively helps spouses and partners of faculty members build their networks and pursue employment opportunities with a wide variety of area employers. 

The University of Virginia is an equal opportunity and affirmative action employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply. In accordance with the Americans with Disabilities Act Amendments Act of 2008 (ADAAA) and the Rehabilitation Act of 1973, qualified individuals with disabilities are protected from discrimination and may be entitled to reasonable accommodations to assist in their pursuit of employment at the University. This includes assistance in completing the online job application as well as reasonable accommodations during the interview process. Please contact the UHR Service Center: 434.982.0123 orAskHR@virginia.edu to request assistance.

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