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Learner Account Representative

Employer
Capella Education Company
Location
Minneapolis, MN

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Job Details

Job location: Minneapolis, MN


Employment Type: Full-time
Posted data: 2019-04-30
Req: R06879
The Learner Accounts Representative is part of the Learner Services & Operations (LSO) organization and is responsible for providing back-office support, coordinating the billing systems, applying and refunding tuition, processing data, posting charges and ensuring the accuracy, timeliness, and consistency of Capella’s billing and learner financial receivable data in compliance with SOX and audit controls. The role is similar is an Accounts Receivable role in most organizations but has aspects unique to operating in an online, for-profit University. Key deliverables are accomplished by executing on existing and future standards, procedures, and processes, and developing relationships within Capella (Registrar, Enrollment Services, Academic Advising, Learner Finances, Financial Aid, Military Support, and the Business Office) as well as our learners or third-parties to support the facilitation of these activities.
The Learner Account Representative is vital in delivering a brand-right, positive learner experience by resolving issues which may impact our learners in a timely and thorough manner. Success in this role requires advanced attention to detail, application of accounting principles, ability to multi-task, effective use of technology and excellent verbal and written communication skills.

Essential Duties

  • Process adjustments to learners’ accounts such as tuition, discounts, refunds, fees, credits, holds, etc.
  • Resolve learners problems via CRM cases and email, collaborate with other departments as needed
  • Process charges and refunds to credit cards and post receipts from the lockbox or other sources
  • Process military tuition vouchers and direct bill vouchers
  • Invoice direct bill organizations and work with them to ensure timely payment
  • Work on corporate accounts, online billing systems and or lockbox responsibilities (depending on role)
  • Assist with auditing of transactional data
  • Represent department on special projects or focus teams
  • Meet metrics established for the team
  • Annually develop and reach individual performance goals
  • Research learner billing related issues
  • Additional responsibilities as assigned by supervisor
  • While these roles do not take learner calls, they are responsible for delivering a high level of customer support internally

Job Skills

  • Previous university-based finance/accounting experience strongly preferred.
  • Working knowledge of computerized database management systems and processes, word processing and data entry skills. Strong PC skills and competent with MS Office products. Self-motivated and detail-oriented. Ability to focus independently on detailed information with a high degree of accuracy to resolve customer issues, questions and concerns in a timely manner.
  • Basic knowledge of general accounting practices and principles. Excellent ability to organize information and use available tools to effectively contribute to organizational process improvement initiatives. ability to prioritize, consistently deliver a high degree of quality, and manage multiple demands (such as navigating systems and databases while communicating with the customer).
  • Ability to adapt to a professional culture that combines
  • the tradition of higher education with the innovation of a fast-paced, entrepreneurial organization.
  • Good listening, verbal and written communication skills; ability to communicate effectively within groups and represent department at company meetings.
  • Ability to work within and contribute to a team-based environment.
  • Ability to maintain a high degree of accuracy and attention to detail.
  • Demonstrated ability to multi-task in a fast paced environment while staying on top of work priorities.
  • Learner Accounts experiences increased volumes of work approximately 20+ weeks throughout the year, and may require employees to complete additional work during evening and weekend hours.

Work Experience

  • 1-3 years of financial processing or transferrable experience such as Account Receivables, financial transaction support

Education

  • Associate’s degree from an accredited institution in Accounting/Finance; Bachelor’s degree from an accredited institution preferred

Certificates, licenses and registrations

    Other

    • Must be able to travel % of time.
    • Must be able to lift lbs.
    • Typical office setting.
    • Mobility within the office including movement from floor to floor.
    • Travel via plane, car, and metro may be required to perform this job.
    • Must be able to work more than 40 hours per week when business needs warrant
    • Access information using a computer.
    • Effectively communicate, both up and down the management chain.
    • Effectively cope with stressful situations
    • Strong mental acuity
    • Regular, dependable attendance and punctuality are essential functions of this job.
    • Other essential functions and marginal job functions are subject to modification.

    Location
     

    Capella University
    Capella Tower
    225 S. 6th St., 9th Floor
    Minneapolis, MN 55402

    This is an on-site position located at Capella’s downtown Minneapolis headquarters. It requires the ability to work in downtown Minneapolis and in a high-rise corporate office setting.  Typical of a corporate office setting, Capella’s office space: 

    • is designed with an open work space setting and common fluorescent lighting 
    • includes frequent co-worker interaction and corresponding noise levels 
    • is subject to inside environmental conditions 

    Sedentary work: 

    • this role is mainly a sedentary role with frequent sitting and occasional walking and/or standing.   
    • this role involves frequent usage of a telephone, PC and standard monitors.    
    • this role has minimal lifting requirements, may require exerting up to 10 pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects 

    Requires minimal (0–10 percent) business travel: 

    • may occasionally require travel to on-site Capella events such as Commencement or off-site Capella University leadership meetings as requested and based on business needs. All travel must be pre-approved and arrangements made according to Capella’s policies/procedures.

     Workhours: 

    • the University’s general office hours are Monday through Friday from 8 a.m. to 5 p.m. CST. Work hours and starting times may vary depending on the job and the business needs. Some positions will have a specified starting time, and may be earlier or later, depending upon business requirements.
    • the normally scheduled workweek for all full-time employees consists of 40-45 hours.

    About Capella
     

    Capella University is an online university built on graduate degrees, with more than 35,000 students throughout the U.S. and in other countries. Founded in 1993 to provide advanced educational opportunities for working professionals, Capella has become a national leader in online education, offering bachelor's, master's, and doctoral programs. The university's success is built upon a culture that promotes human potential, achievement, innovation, integrity, collaboration, and teamwork. Capella University is accredited by The Higher Learning Commission. The Higher Learning Commission is among the 6 regional accrediting bodies recognized by the U.S. Department of Education. Regional bodies accredit colleges and universities; national bodies accredit trade and vocational schools.

    Higher Learning Commission contact information: https://www.hlcommission.org, 800.621.7440

    If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at humanresources@capella.edu

    Organization

    Capella is in the business of transforming learning. Delivering on this promise requires talent; hard work; bold and agile thinkers; a deep sense of urgency; and tenacity. Does the idea of being part of a team like this excite you? Do you want to have an impact on the lives of our learners? Learn more about career opportunities at Capella.

    Company info
    Telephone
    612-977-4722
    Location
    225 S. 6th St
    Fl 9
    Minneapolis
    MN
    55402
    US

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