Job location: Minneapolis, MN

Employment Type: Full-time
Posted data: 2019-04-10
Req: R06994
The Learner Services & Operations (LSO) Admissions & Records Representative is responsible for the timely and accurate processing and security of applicant, learner and alumni documents and record requests. This may include scanning/indexing, processing, tracking, and following-up on official transcripts and application documents, evaluation of documents for admission and transfer credit, management of learner documents, or review and processing of learner record requests. The LSO Admissions & Records Representative works as part of a team that provides exceptional support both to Capella applicants and learners, as well as internal partners

Essential Duties

• Workflow Processing and Knowledge
• Manage incoming applicant and learner documents with ability to maintain confidentiality of records.
• Respond to telephone and e-mail service requests from applicants, learners, and internal partners.
• Conduct outreach to other schools to follow-up on transcripts.
• Contact vendor partners to verify learner information, including enrollment status, background checks, and licensure.
• Ability to accurately process, track, and report admission and/or learner record information.
• Review, verify, and assess transcripts in accordance with established guidelines for admissions, records, and transfer credit.
• Understand and comply with business rules and university policies.
• Achieve quality and productivity metrics established for team
• Training
• Attend job specific training to continuously improve skills.
• Develops individual performance and professional development goals annually with focus on continuous improvement.
• Engage in professional development opportunities
• Train and mentor new and existing staff members
• Process Improvements and Problem Solving
• Maximize skills and knowledge to support business initiatives
• Participate in proactive problem solving with team and internal partners.
• Additional Responsibilities and Expectations
• Ability to maintain flexible work schedule.
• Additional duties as apparent or assigned.

Job Skills

• Minimum one year customer service experience required. Understanding/experience in academics desired.

Work Experience

• Adept with Microsoft Office Suite and Adobe Acrobat Professional.
• Excellent written and verbal communication skills, demonstrating a sound ability to effectively listen
• Good organizational skills with ability to prioritize own work to tight time constraints.
• Consistently demonstrate customer focus.
• Positively represents department on cross-functional teams.
• Ability to adapt to a professional culture that combines the traditions of higher education with the innovation of a fast-paced, entrepreneurial organization.
• Strong conceptual and analytical skills.
• Demonstrated ability to remain calm under pressure and maintain a professional demeanor at all times

Education

• Associate degree from an accredited institution or commensurate experience required, Bachelor’s degree from an accredited institution preferred

Certificates, licenses and registrations

Other

• Must be able to travel % of time.
• Must be able to lift lbs.
• Typical office setting.
• Mobility within the office including movement from floor to floor.
• Travel via plane, car, and metro may be required to perform this job.
• Must be able to work more than 40 hours per week when business needs warrant
• Access information using a computer.
• Effectively communicate, both up and down the management chain.
• Effectively cope with stressful situations
• Strong mental acuity
• Regular, dependable attendance and punctuality are essential functions of this job.
• Other essential functions and marginal job functions are subject to modification.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at humanresources@capella.edu