Financial Aid Administration Associate (Financial Aid Processing)
- Employer
- Capella Education Company
- Location
- Minneapolis, MN
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support, Financial Aid
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
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Job Details
Job location: Minneapolis, MN
Employment Type: Full-time
Posted data: 2019-03-29
Req: R06630
The Associate Financial Aid administrator (AFAA) will execute transactional and complex financial aid-related activities for new and returning learners. Responsibilities include information gathering, data entry into financial aid systems, and other compliance related functions. The ability to work accurately in a fast-paced, highly regulated environment is critical for success in this role. This is primarily an internal role with little learner/customer interaction, though some phone interaction with lenders and internal partners will be necessary at times
Essential Duties
- Production Work
- Review and determine financial aid eligibility and award amounts based on submitted documentation from the learner
- Process Financial Aid applications, adjustments, and other Financial Aid related functions
- Complete required work assigned by the Work Distributor accurately and within predetermined departmental service levels and metrics
- Apply updates and policy changes accurately and timely
- Workflow and capacity management
- Provide occasional phone/chat support to assist the financial aid contact center staff
- Assist supervisors in calling out potential areas of concern related to SLAs and recommend reallocation of resources
- Process improvement identification and implementation
- Inform supervisors and seniors of gaps related to particular worktypes in the system
- Internal customer relationship management
- Work cross functionally with other teams and departments as needed to ensure an exceptional learner experience
- Other duties as assigned.
Job Skills
- Ability to adhere to a regularly set schedule in support of departmental goals and objectives
- Demonstrated ability to critically think and take appropriate action based on training and relevant information
- Strong organizational skills and the ability to determine priorities and manage multiple demands
- Display consistent success with accurately performing highly detail oriented tasks
- Excellent written and verbal communication skills
- Demonstrated ability to remain calm under pressure and maintain a professional demeanor at all times.
- Maintain and understand compliance with all Title IV rules and regulations
- Learn and leverage financial aid systems such as People Soft, TotalView, Perceptive Content, Commonline Origination and Disbursement, National Student Loan Data Systems, and Central Processing Systems
- Ability to consistently meet or exceed productivity and quality goals on all duties as assigned
Work Experience
- 1+ year of experience in financial aid, student records, or transferable administration/processing experience, such as mortgage/insurance claims processing or data entry. Candidates with BBAY experience are highly encouraged to apply
Education
- Bachelor’s degree from an accredited institution preferred; Associate’s degree from an accredited institution or 2 years of commensurate experience required
Certificates, licenses and registrations
Other
- An essential function of the job is to access the National Student Loan Data System (NSLDS) in order to service our learners. This requires access via your social security number and is monitored by the government. To remain in a position to access this system, one must not have defaulted on any student loans in the past, be in default status currently or have problems with access in the future
- Must be able to travel 0-10% of time.
- Must be able to lift 20 lbs.
- Typical office setting.
- Mobility within the office including movement from floor to floor.
- Travel via plane, car, and metro may be required to perform this job.
- Must be able to work more than 40 hours per week when business needs warrant
- Access information using a computer.
- Effectively communicate, both up and down the management chain.
- Effectively cope with stressful situations
- Strong mental acuity
- Regular, dependable attendance and punctuality are essential functions of this job.
- Other essential functions and marginal job functions are subject to modification.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at humanresources@capella.edu
Organization
Capella is in the business of transforming learning. Delivering on this promise requires talent; hard work; bold and agile thinkers; a deep sense of urgency; and tenacity. Does the idea of being part of a team like this excite you? Do you want to have an impact on the lives of our learners? Learn more about career opportunities at Capella.
Company info
- Telephone
- 612-977-4722
- Location
-
225 S. 6th St
Fl 9
Minneapolis
MN
55402
US
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