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Account Manager and Strategist

Employer
The University of Chicago
Location
Hyde Park Campus

Job Details

Job location: Hyde Park Campus


Employment Type: Full-time
Posted data: 2019-05-20
Req: JR05066
Department71684 UChicago Creative

About the UnitUChicago Creative is the in-house agency at the University of Chicago. Like the community we're part of, we are a team of creative thinkers who thrive on challenges and excel at producing innovative solutions. Our expertise spans strategic assessment and brand positioning to creative direction and development to production and distribution. We partner with departments and units across campus to create communications that reach their goals while advancing the University’s reputation. We capture the voice and vision of the University through a variety of media, including print, photography, video, and digital media. We address a full spectrum of creative challenges and develop solutions that may include a simple postcard to a fully integrated marketing campaign.

Job Information

Job Summary:

UChicago Creative is seeking an Account Manager to build and maintain strong, trusting relationships with our campus partners. The Account Manager’s role is to operate as the lead point of contact for matters specific to the agency accounts. In this role, you will liaise with cross-functional internal teams to continuously improve the entire client experience.

Responsibilities:

  • Ensure business growth and retention. Identify opportunities for new creative, create campaigns and programs for on-going work.

  • Oversee a portfolio of top tier clients, determine objectives for upcoming fiscal quarters, offer strategic solutions to marketing and communications challenges.

  • Construct project proposals and finalize agreements.
  • Develop trusted advisor relationships with key accounts and client stakeholders.
  • Serve as the lead point of contact for all client account management matters.
  • Generate thorough creative briefs for the client and internal creative teams. Ensure the timely and successful delivery of creative according to client needs and objectives.
  • Work with Operations and Finance to monitor account financials, revenue forecasting, reconcile account activity.
  • Participate in client review process, especially for larger exploratory projects, new clients, top tier clients.
  • Partner with Project Manager to obtain project schedules and estimates, keep apprised of project health (budgets, schedules, scope), field questions and issues directly with client.
  • Lead, galvanize and motivate the internal team. Promote best practices, provide a strategic viewpoint, shape the values and broader business approach for the agency.

Competencies:

  • Demonstrable ability to communicate, present, and influence key stakeholders.
  • Experience delivering client-focused solutions to customer needs.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Possess an understanding of and experience with multi-channel campaigns including print/collateral, thought leadership editorial, social media, video, and digital executions.
  • Excellent listening, negotiation, and presentation abilities.
  • Strong verbal and written communication skills.

Additional Requirements

Education, Experience, or Certifications:

Education:

  • BA/BS degree in related field required

Experience:

  • 5 to 7 years agency experience as an Account Manager and/or Client Service Manager, with an emphasis in creative and campaign strategy.

Technical Knowledge or Skills:

  •  Proficiency in project management and collaboration tools such as Basecamp, time tracking and project monitoring tools such as Harvest, Google Suite and/or Microsoft Suite (Excel, Word, Power Point), CRM tools such as Hubspot a plus.

Required Documents:

All required documents must be submitted to be considered for this position

  • Resume
  • Cover Letter
  • Writing Sample
  • Reference list

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application

Benefit EligibilityYes

Pay FrequencyMonthly

Pay RangeDepends on Qualifications

Scheduled Weekly Hours37.5

UnionNon-Union

Job is Exempt?Yes

Drug Test Required?No

Does this position require incumbent to operate a vehicle on the job?No

Health Screen Required?No

Posting Date2019-05-20-07:00

Remove from Posting On or Before2019-11-20-08:00

Posting Statement:The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:  http://securityreport.uchicago.edu.  Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Organization

An intellectual destination

One of the world's premier academic and research institutions, The University of Chicago has driven new ways of thinking since our 1890 founding. Today, The University of Chicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping The University of Chicago at the nexus of ideas that challenge and change the world.

A transformative education

Our education empowers individuals to challenge conventional thinking in pursuit of original ideas. Students in the undergraduate College broaden their perspectives on world issues in the rigorous Core curriculum. Graduate programs through our four divisions, six professional schools, and the Graham School of Continuing Liberal Arts and Professional Studies transform scholars into leaders and grant access to professors often lauded as some of the world's greatest thinkers.

Groundbreaking research

With a commitment to free and open inquiry, our scholars take an interdisciplinary approach to research that spans arts to engineering, medicine to education. Their work transforms the way we understand the world, advancing fields of study, and often creating new ones. Generating new knowledge for the benefit of present and future generations, The University of Chicago research has had an impact around the globe, leading to such breakthroughs as discovering the link between cancer and genetics, establishing revolutionary theories of economics, and developing tools to produce reliably excellent urban schooling.

A commitment to enrich society

Located in one of the world's greatest cities, The University of Chicago is enriched by and invested in the community we call home. As the second-largest private employer in Chicago, our talented faculty, physicians, and staff comprise a dedicated team committed to the mission of the University.

We partner with our South Side neighbors on innovative initiatives with local benefits and replicable outcomes for urban universities everywhere. Meanwhile, our research and ideas have broad impact, crossing borders to drive international conversations. The same is true of our diverse and creative students and alumni, who found businesses, create masterpieces, and win Nobel Prizes.

In all we do, we are driven to dig deeper, push further, and ask bigger questions—and to leverage our knowledge to enrich all human life.

Working at The University of Chicago

The University of Chicago is a vibrant community of people dedicated to the pursuit of excellence in education and research. One of the largest employers in the metropolitan area, the University employs 10,000 diverse and talented individuals who come to work here from all over the world. The University's location in the heart of an urban environment provides many cultural offerings as well as opportunities to engage with the local community.

We invite you to find out more about the many advantages of working at The University of Chicago.

Our Location: Hyde Park

The Hyde Park community is rich in tradition, culturally diverse, and brimming with art, music, and entertainment opportunities. Find out more about living and working in the Hyde Park area.

Our Benefits: An Overview

The University offers a wide array of competitive benefits, learning opportunities, and additional services to our employees. Find out more about how working at the University of Chicago could benefit you.

University of Chicago Facts:

  • 5,860 undergraduate students
  • 9,866 graduate, professional, and other students
  • 160,000 alumni world wide
  • 2,274 full time faculty
  • 7,164 staff
  • 49 majors and 40 minors in the undergraduate College
  • 5 divisions and 6 professional schools for graduate study
  • 99 Nobel Laureates
Company info
Telephone
773-834-8997
Location
6054 S Drexel Ave
Chicago
IL
60637
US

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