Job description

Posting Details

Posting Details

Reference Number 92-31272 Posted Job Title HCM CUSTOMER SERVICE SPEC School Name Human Resources Org Human Capital Management Posted to the Web 03/21/2019 Posted Job/Salary Grade 025 Employment Type Non-Exempt Hours 35.00 Position Type Full Time Position Schedule 9-5 Months 12 Position Length End Date Established Position End Date 07/01/2020 University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

People are our highest priority at Penn. Without the help of talented faculty and staff, it would be impossible to carry out the mission of this University. That’s why Human Resources strives to provide you with all the resources you need to excel personally and professionally. Whether you’re looking to enhance your skills, explore your academic interests, build your retirement savings or develop a healthy lifestyle, we can help.
Human Resources also encourages the University to welcome and support diversity in the workforce. A diverse and open campus maximizes our talent pool, inspires creative thinking and encourages a culture in which different views are appreciated and respected.
Our focus is on the people at Penn-over 25,000 strong-who make us the largest private employer in the Philadelphia region. To learn more about the Division of Human Resources visit: https://www.hr.upenn.edu/


The University of Pennsylvania has a great opportunity for an HR Solution Center Service Representative to join our team. The Penn Employee Solution Center provides Workday support to all employees, managers, and business partners at the University. As a single point of contact, we provide accurate answers, consistent and professional service, and timely resolution to HCM-related inquiries and issues.

The HR Solution Center Service Representative will provide customer service support, via call center, to our workforce. Will provide accurate information regarding all HCM programs, processes, and systems. Responsible for investigating and troubleshooting issues and concerns as they arise, and providing swift and accurate resolution. The Representative will assist employees with performing self-service transactions. With broad knowledge of HCM subject areas and Penn policies, s/he will build knowledge articles, revise existing material, and monitor trends to respond to changing needs of Penn’s workforce.

This position will last approximately 12-15 months, with potential for this position to become ongoing.


A H.S Diploma or GED is required. Ideally a Bachelor’s Degree, preferably in Business, Human Resources or related field with at least 3 years of experience or equivalent combination of education and experience required. Experience in and aptitude for customer service required. Experience with Customer Relationship Management software strongly preferred. Demonstrated problem solving abilities and critical thinking skills required. Must be able to work collaboratively in a team environment as well as individually. Ability to maintain a high level of integrity and confidentiality related to employee information required. Must be able to adapt to changing priorities with ease and composure, while continuing to meet established deadlines. Excellent verbal, written, and interpersonal communication skills necessary. Workday experience a plus.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. Quick Link http://jobs.hr.upenn.edu/postings/44529 Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • [email protected]
    • Contacted by a Penn Recruiter
    • Referred by a Penn Employee
    • Referred by a friend or family member
    • Higher Education Recruitment Consortium (HERC)
    • Inside Higher Ed
    • Indeed.com
    • Other Internet Advertisement
    • Linkedin
    • Twitter
    • Other Social Media Site
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Heard about it at a conference or career fair
    • Apple One
    • Recruitment and/or staffing agency
  2. * What is your highest level of education completed?
    • Less than high school education
    • High School Diploma or GED
    • Vocational or Technical School
    • Associate's Degree or Two Year College
    • Bachelor's Degree
    • Master's Degree
    • PHD/MD/JD or equivalent doctoral degree
  3. * How many years of experience do you have related to this position?
    • 0 to 1 Year
    • 1 to 2 Years
    • 2 to 3 Years
    • 3 to 5 Years
    • 5 to 7 Years
    • 7 to 10 Years
    • Over 10 Years
Applicant Documents Required Documents
    Optional Documents
    1. Cover Letter
    2. Resume




    Diversity Profile: University



    View more

    Learn more on Inside Higher Ed's College Page for University

    Arrow pointing right
    Job No:
    Posted: 5/21/2019
    Application Due: 5/31/2019
    Work Type: