Access Services Specialist
- Employer
- Sewanee: The University of the South
- Location
- Sewanee, TN
View more
- Administrative Jobs
- Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Provide information and assistance to students, faculty, staff, University visitors, and community members through the main service desk in the Library.
Typical Duties & Responsibilities1.Serve as initial contact at the circulation service desk. Answer and screen phone calls from the main library phone contact. Interact with patrons and identify needs. Answer questions and/or refer patrons to appropriate staff for resolution.
2. Provide students, faculty, staff, University visitors, and community members with detailed information regarding service, policies, and procedures. Address all patron concerns or complaints quickly and in a courteous manner.
3.Check materials in and out (including stack materials, reserves, inter-library loan materials, and items on hold), collect and record fees and fines, keep detailed statistics on queries, add new patron records to the Sierra software database, and register visitors and community members for computer access.
4.Take care of library collections through several daily activities including sorting, shelving, shelf-reading, inventory, general book care and handling, missing book searches process, and identification of damaged materials. Train work-study students in these tasks and supervise their work.
5.Process Reserve requests – locate materials, create course records, create bibliographic records and items for personal copies, withdraw items from reserve, and communicate with faculty about reserve use.
6.Work on other projects within Collections Management such as re-class of materials, withdrawal of materials, gift collection processing, etc.
7.Serve as technical support for public computers. Troubleshoot problems and refer to the Help Desk.
8.Provide basic library instruction to and assist patrons with locating materials.
9.Train, schedule, supervise and evaluate work study students in all areas of responsibility including front desk service, stack maintenance, and technical support. Work with other Access Services staff to develop a comprehensive training program for work-study students.
10.In inclement weather or other emergencies, inform patrons of appropriate procedures and give assistance to patrons following these procedures.
11.Interface on a regular basis with other departments within the Library and Information Technology Services division, especially Resources Management Services and Technology Access Services.
12.Serve on library staff committees as assigned.
13. Oversee library operations at night and on the weekends, especially from 5:00 pm until 1:00 am and on Saturday/Sunday. Maintain security of the building at closing and ensure that entrances and exits are properly secured.
Judgment Required Judgment and discretion as to the use of established policies are required to perform the essential duties of this position. Budgetary Responsibility None Machines & Equipment UsedComputers, mobile devices, printers, copiers, scanners, microform reader/printers and instructional technology equipment.
Job Specifications/Position Qualifications (minimum) Education4-year college degree
Experience1 year general office and supervisory experience, library experience preferred.
Job Related SkillsStrong interpersonal, oral and written communication, and teaching skills. Strong computer and technology skills.
Licenses/Certification Personal Interaction/Communications Student ContactFrequent; supervising of work-study students and assisting library patrons.
InternalFrequent; providing assistance in the library.
ExternalFrequent; providing assistance in the library, contact with vendors, other libraries and publishers.
Supervisory Responsibility Supervision Received This position receives general supervision. Broad instructions are provided and the staff member uses judgment and experience to carry out assignments. Completed assignments and finished products are reviewed by supervisor after completion. Positions Directly Supervisedwork study students
Positions Indirectly Supervised Confidential Information Confidential InformationCirculation activity records for library patrons.
Work Environment Working EnvironmentNormal library environment; commonly work a varied schedule of days and hours that will include morning, afternoons, evenings and weekends and changes with interim and summer schedules.
University Employment Information University InformationThe University of the South comprises a well-regarded College of Liberal Arts and Sciences and a distinguished School of Theology. It is an institution of the Episcopal Church that welcomes individuals of all backgrounds. The University is located on a striking, 13,000-acre campus on Tennessee’s Cumberland Plateau.
EEO StatementThe University of the South is an equal opportunity educational institution that is committed to creating and maintaining a diverse and inclusive campus environment.
Employment Prescreening Eligibility for employment is contingent upon successful prescreening Non-Discrimination StatementThe University of the South’s policy against discrimination, harassment, sexual misconduct, and retaliation is consistent with Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, 34 CFR Part 106, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973 and 34 CFR 104.7, the Age Discrimination Act of 1975, the Age Discrimination in Employment Act of 1967, and the Genetic Information Non-Discrimination Act of 2008. In addition to contacting the Title IX Coordinator, who is the compliance coordinator, persons with inquiries regarding the application of Title IX and 34 CFR Part 106 may contact the Regional Civil Rights Director, U.S. Department of Education, Office for Civil Rights, Region IV, 61 Forsyth Street S.W., Suite 19T70, Atlanta, Georgia 30303.
Supplemental QuestionsRequired fields are indicated with an asterisk (*).
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Organization
Working at Sewanee: The University of the South
Known familiarly as “Sewanee” by its students, faculty, staff and friends, The University of the South offers an unmatched educational experience. The university remains purposefully small and dedicated to building a sense of community. All classes are taught by professors, not graduate teaching assistants, and close faculty-student interaction ensures that each student enjoys a rich and personal educational experience. It is not unusual for students and faculty members to work shoulder to shoulder on research projects and journal articles, to meet for coffee at a local eatery, or to serve together as members of the university orchestra, volunteer fire department, and other civic groups.
The result of such individualized education is clear in the academic success of Sewanee students and alumni. The university has had 26 Rhodes Scholars—a number that puts Sewanee in the top four nationally among American liberal arts colleges—as well as 27 NCAA Postgraduate Fellows, 43 Watson Fellows, and dozens of Fulbright Scholars, and has an acceptance rate to graduate and professional schools that far outpaces its peers. The School of Theology has added to its alumni ranks countless bishops, including three of the last four presiding bishops of the Episcopal Church.
Sewanee offers 36 majors, 32 minors, and 15 special programs, along with pre-medicine, pre-nursing, pre-law, and pre-business. More than 40 percent of students participate in study-abroad programs, and a comprehensive endowed program that provides financial support for summer internships has greatly strengthened career development for undergraduates. See more about Sewanee in the "Sewanee Snapshot" here.
In an era of specialization, Sewanee upholds the broad-based ideals of liberal education as a surer means to success. At the University of the South, the adherence to outstanding liberal arts education and enduring traditions of honor, community, and respect have transformed many generations of students, and have earned the abiding loyalty and support of alumni who are enjoying lives of integrity, leadership, and service.
The University is located atop the Cumberland Plateau between Nashville and Chattanooga, Tennessee. Sewanee’s physical environment, which includes the 13,000–acre Domain (as the campus and surrounding area is known), provides a remarkable academic and recreational resource, and an unparalleled place in which to study and reflect. It invites students to engage in both a multitude of outdoor activities and careful study of the natural environment.
As the University celebrated the 150th anniversary of its founding in 2007–2008, it looked back on a rich history and forward to new opportunities for the next generations. “The essence of Sewanee is consistent from generation to generation,” said Vice Chancellor emeritus Joel Cunningham. “We are a university dedicated to liberal education, to time-honored traditions, and to our commitment to serve our students and this nation. We have been successful in advancing our mission, and I believe we have the resources and the will to ensure that Sewanee’s best years are still to come.”
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