Director for Residential Learning

Job description

Welcome to Rowan University’s Career Site

Rowan University is a Carnegie-classified Doctoral University (Moderate Research Activity) with approximately 19,000 students. Its main campus is located in Glassboro, N.J., 20 miles southeast of Philadelphia, with additional campuses in Camden and Stratford. The University comprises seven academic colleges and five schools—the William G. Rohrer College of Business; the Henry M. Rowan College of Engineering; the Colleges of Communication and Creative Arts, Education, Humanities and Social Sciences, Performing Arts, and Science and Mathematics; the Cooper Medical School of Rowan University; the Rowan University School of Osteopathic Medicine; the Graduate School of Biomedical Sciences; the School of Health Professions; and the School of Earth and Environment—with an Honors College that spans across disciplines. Rowan is one of two public universities in the country to offer M.D. and D.O. medical degree programs. The institution is also home to the South Jersey Technology Park, which fosters the translation of applied research into commercial products and processes. Rowan has been recognized as one of the top 90 public research universities and the 7th fastest growing research institution in the nation.

Rowan University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. For the complete Rowan University non-discrimination and affirmative action policy see:

Director for Residential Learning

Job no: 493704
Work type: Regular full time
Location: Glassboro, New Jersey
Categories: Professional

The office of Residential Learning and University Housing is responsible for management of the housing portfolio, comprising over 6,677 beds in 7 residence halls and 6 apartment communities. These include several privatized housing developments. Detailed information about housing at Rowan University can be found online at:

Position Summary: Reporting to the Assistant Vice President for Residential Learning and University Housing, the Director for Residential Learning is responsible for providing leadership and oversight of the residential learning functions of the Department of Residential Learning & University Housing including supervision of two Assistant Directors and five Residential Learning Coordinators; working in a collaborative manner with co-directors to support the overall success of the department with attention to maintaining a holistic understanding of department priorities, resources, business practices and the need for a cohesive team approach; hiring, training, evaluation and day-to-day oversight of various full-time and student employees;management and implementation of residential learning initiatives; development and coordination of living-learning communities and theme housing programs; use of a residential curriculum framework for facilitation of residential environments consistent with the strategic goals of the University; coordination of all departmental assessment activities; collaboration with other Student Life departments to support programs and student services; as well as collaboration with Commuter Student Services and Community Standards, the Wellness Center, Public Safety and other university departments for conflict mediation, and crisis intervention.

The Director must be knowledgeable about all aspects of managing a successful student housing program, with particular depth of experience and skill in areas that will report to them. The Director must have understand the needs of diverse groups of students and staff and be effective in developing programs and services that establish an inclusive residential community. The Director must demonstrate skill with staff hiring, training, and evaluation as well as the administration of policy. The Director must be adept in mediation and conflict resolution, monitoring staff for compliance with protocols, and communicating with parents of students who live on campus. The Director will employ evidence-based best practices to implement and evaluate programs and services and maintain program effectiveness. The Director is responsible to work collaboratively and develop productive working partnerships with multiple university departments. This is a live-off position, which requires the Director be on-call 24/7 to support in-hall staff andto assist with emergencies that occur after normal business hours.

Functional areas of responsibility:

Hiring, training, evaluation and supervision of Residential Learning staff

Oversight of residential learning initiatives and programs

Addressing student conduct issues and implementing appropriate University protocols

Crisis intervention and conflict mediation

Assessment and evaluation of department programs and services

Essential duties and responsibilities:

Select train and supervise two Assistant Directors and five Residential Learning Coordinators.

Oversee the recruitment, selection, training and evaluation of Residential Learning graduate and paraprofessional student staff.

Oversee all staff training and in-service sessions throughout the year including the summer staff training.

Oversee the creation of staff manuals other documents for staff training needs.

Assure the development and thorough documentation of protocols and procedures to assure legal compliance, ethical standards and best practices.

Provide leadership to develop, implement and assess residential learning program effectiveness in the areas of co-curricular programming, living-learning communities, community safety, and customer services.

Stay abreast of research regarding best practices for the development, assessment and institutionalization of successful residential learning programs to serve a diverse staff and student population.

Use relevant student development theory and evidence-based best practices to develop and institutionalize residential learning initiatives that support student needs and meet University strategic goals.

Promote an understanding of the supports and systems that are most effective in helping students that are underrepresented, underserved, or who experience systemic and culturally based forms of bias and prejudice to succeed in higher education.

Support strategies to promote recruitment, retention, and graduation of all students, with particular attention to the unique needs of underrepresented and underserved students.

Build partnerships that support student, staff and faculty involvement in residential.

Coordinate the department’s comprehensive annual assessment and reporting process in coordination with the Office of Institutional Effectiveness, Research and Planning.

Assist in the opening and closing of all campus residences at the beginning and end of each academic semester as well as during summer session in collaboration with other Directors and professional staff.

Facilitate regular Residential Learning staff meetings with the Assistant Directors.

Serve on barrios department, division and University committees as assigned.

Provide support and intervention as needed to assist in-hall staff to mediate, manage and resolve crisis incidents, conflicts and student conduct incidents within the residential community. Provide referral assistance as needed. Review incident reports and follow-up appropriately on a daily and case-by-case basis.

Supervise and lead housing professional staff in responding to critical incidents and emergencies occurring on campus and in the residential community, and work collaboratively with Public Safety and other University departments to assure that crisis and emergency response matters are managed effectively.

Monitor compliance with all relevant policies, procedures, standards, and laws and conduct annual policy reviews.

Serve in an on-call capacity on a scheduled basis to support in-hall staff and facilities concerns, 24 hours a day. This position is considered an essential employee during certain emergencies.

Perform other duties as assigned.

Required Qualifications:

Education-Master’s Degree in Student Affairs, Student Personnel, Higher Education Administration or a closely related field.

Experience- Five (5) years of related and progressively responsible post-graduate experience in residence life/residential education/university housing with direct experience providing supervision and training to staff, implementing educational initiatives and overseeing living-learning communities in a college/university context.

Abilities, attitudes, knowledge and skills:

Demonstrated knowledge of residential living-learning programming.

Well-rounded/holistic understanding of best practices in management of student housing including the operations and business dimensions of a successful housing department.

Energy, creativity, positive attitude, tolerance for ambiguity, and sense of humor.

Demonstrated leadership ability.

Demonstrated ability to foster and maintain collaborative working relationships.

Ability to establish and maintain rapport and trusting relationships with students, parents, and colleagues.

Demonstrated leadership skills and an ability to facilitate teams and groups.

Strong administrative as well as organization and planning skills.

Demonstrated ability to maintain confidentiality of sensitive information.

Sensitivity to and ability to work with students, faculty, and staff of diverse backgrounds including varied socio/economic status, sexual identities/orientations, gender identities or expressions, cultures, ethnicities, nationalities, national origins, ancestries, races, colors, religions, abilities/disabilities and ages.

Knowledge and skill with program assessment and evaluation methods and processes.

Knowledge of all Federal, State, and municipal laws relevant to the work to be performed.

Ability to work in a stressful and changing environment and with great attention to detail.

Demonstrated ability to handle multiple assignments and balance competing priorities and develop efficient work plans.

Availability to work varied and flexible hours including some evenings and weekends.

Core Competencies: Strong analytical, and organization skills; excellent interpersonal, cultural/intercultural, and community relations skills; excellent oral and written communication skills; excellent presentation, teaching, training and student education skills; strong conflict resolution skills; excellent program development skills.

Language Skills: Ability to communicate effectively and interact tactfully with all levels of university students, staff, faculty, and trustees; read, analyze, and interpret documents, budgets and contracts; and respond effectively to the most sensitive inquiries or complaints.

Reasoning Skills: Ability to define problems, collect and analyze data, conduct assessment of needs and program effectiveness, and apply data and analysis skills to the formulation of proposals and solutions.

Technology:Proficient in use of technology to carry out electronic communication and develop both printed and electronic documents using computers and the Internet. Experience with Windows or Macintosh system software, Microsoft Office (Excel, Microsoft Word, Power Point), Outlook and other e-mail software, and Banner (preferred).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Rowan University is an Equal Opportunity Employer and values diverse people and abilities. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.

Advertised: May 20 2019 Eastern Daylight Time
Applications close: Jun 10 2019 11:55 PM Eastern Daylight Time




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Job No:
Posted: 5/21/2019
Application Due: 6/10/2019
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