Business Systems Analyst, Department of Campus Life
- Employer
- Wake Forest University
- Location
- Winston Salem, NC
View more
- Administrative Jobs
- Institutional & Business Affairs, Business & Financial Management, Technology, Analysts & Programming, Student Affairs, Residence Life
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Job location: Winston Salem, NC
Employment Type: Full-time
Posted data: 2019-05-17
Req: R0001603
Please note:
- Additional documentation must be added at the bottom of the third screen under the "My Experience."
- Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.
- DO NOT complete the application without the required attachments as you will be unable to edit your application.
Essential Functions:
Major Tasks and Responsibilities
- Serve as primary liaison between supported units, Information Systems units, and software vendor contacts by partnering with supported units to translate business needs into technical requirements for software applications, integrations and/or reports, providing project management leadership and support, and developing and executing test plans to ensure system compliance with integration needs, business needs, and technical requirements.
- Develop knowledge of supported units and their business objectives in order to serve in a thought partner and problem-solving role. Seek out continuing education in new technologies and overall business best practices that may enhance business objectives in supported units.
- Provide business continuity planning support and guidance to supported units in compliance with the needs of supported units, Information Systems policies, and emergency management policies.
- Lead the investigation and resolution of application issues encountered by users. Log support incidents to software vendor(s) and coordinate timely problem resolution with user and/or Information Systems staff as needed. Review and observe software systems, integrations and/or reports for potential issues. Create new and extends existing operational documentation. Develop and maintain application security rules and access when needed.
- Provide training and guidance to users within supported units related to multiple initiatives, software applications, integrations and/or reports.
Required Education, Knowledge, Skills, Abilities:
- Bachelor’s degree with 5-8 years of related experience, or an equivalent combination of education and experience.
- Strong experience in business analysis, systems analysis and data analysis in transactional and/or data warehousing environments.
- Strong reasoning ability and problem-solving skills.
- Strong organizational skills, a detail orientation and proven ability to follow projects and issues through to completion required.
- Strong interpersonal skills and experience dealing with customers at all levels, one on one and in groups.
- Ability to manage the relationship and coordinate the work of external software vendors.
- Ability to work independently.
- Familiarity with higher education administration current best practices and leading edge technologies is desired.
- Ability to work outside of normal business hours may be required by supported units at times.
- Selected candidate must pass a criminal history background check.
Preferred Education, Knowledge, Skills, Abilities:
- SQL experience or willingness to learn.
Accountabilities:
- Works with minimal supervision. Reports to Associate Director, Finance and Operations.
- Assists with budget recommendations related to software and systems needs as necessary, in coordination with supported units and Information Systems.
Organization
Wake Forest University, formed in 1834, has experienced decades of growth and innovation. WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs. The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty. It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.
Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust.
The University is comprised of: the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus. Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1. Wake Forest employs approximately 2,772 full and part-time faculty and staff.
Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC). Since its founding, the university has adopted the motto “pro humanitate,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative.
Winston-Salem, NC
Wake Forest is located in Winston-Salem, NC, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina. Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene.
Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family. Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town (www.visitwinstonsalem.com).
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