Posting Information

Position Information

Position Type Permanent Staff (SHRA) Is this an internal only recruitment? No Position Title Business Services Coordinator - Journey Working Title Program Associate Position Number 20030250 Vacancy ID P010150 Budgeted Hiring Range $38,000 - $43,000 Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent 65/ GN08 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment Hours per week 40 Work Schedule

Monday – Friday, 8 a.m. – 5 p.m.

Department Name and Number SOG Sch of Government-375100 Date First Posted 05/17/2019 Closing Date 05/23/2019 Position Location Chapel Hill, NC Position Posting Category Academic Administration Position Summary Information

Department Description

The School of Government at the University of North Carolina at Chapel Hill works to improve the lives of North Carolinians by engaging in practical scholarship that helps public officials and citizens understand and improve state and local government. As the largest university-based local government training, advisory, and research organization in the United States, the School of Government offers up to 200 courses, webinars, and specialized conferences for more than 12,000 public officials each year. In addition, faculty members annually publish approximately 50 books, manuals, reports, articles, bulletins, and other print and online content related to state and local government. The School is also home to a nationally ranked graduate program in public administration and specialized centers focused on information technology and environmental finance.

The School of Government recognizes the importance of an educational and work environment in which all individuals are respected and valued. To that end, we are strongly committed to hiring and retaining a diverse workforce. For more information about the School’s commitment to diversity, please visit our Diversity and Inclusion page: https://www.sog.unc.edu/diversity.

The Programs Division coordinates and manages the School of Government’s continuing education programs for state and local government officials. The division works closely with faculty to plan programs and take the lead in coordinating and implementing program logistics, including budgeting, off-site contracts, program websites, materials, catering, meeting space, audio/visual needs, and on-site support. The division also provides registration and hospitality services and is responsible for allocating space and resources, including eight classrooms, nine seminar rooms, common spaces, and parking.

Equal Opportunity Employer

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description

The primary role of the Program Associate position is to provide coordination and management of some of the School’s annual programs, courses, and conferences. The specific programs assigned vary by position and can change from year to year. Program Associates oversee programs of low to moderate size and complexity. The Program Associate works closely with a lead faculty member for each program to determine location, agenda, presenters, activities, and additional services or functions and then takes the lead coordinating and implementing the program based on those decisions. Decisions must frequently be adjusted as the program develops, and the Program Associate is expected to apply the decisions to new contexts and identify and escalate issues that need further discussion. The Program Associate typically serves as the primary point of contact with program participants and is responsible for working with the Strategic Communications Division to build interest in the program and ensure that all marketing is aligned with the program and implemented correctly.

Minimum Education and Experience Requirements

Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Essential Skills, Knowledge and Abilities

The following skills, knowledge, and abilities are essential to meet the needs of the School and this position: ability to effectively plan, prioritize, and organize workload to manage multiple tasks in a fast-paced environment; demonstrated strong interpersonal/customer service skills, including the ability to deal with a variety of people in an effective and diplomatic manner; excellent communication skills, both oral and written; demonstrated strong attention to detail; ability to work independently with minimum directions as well as function successfully as part of a team; demonstrated working knowledge of Microsoft Office software, including Outlook, Word, PowerPoint, and Excel; and demonstrated working knowledge of registration software, preferably Learning Stream.

Preferred Qualifications

Bachelor’s degree or an equivalent combination of training and experience in hospitality/meeting/event coordination and management, including budget management, contract negotiation, and complex logistics planning is preferred.

At least one year of professional experience preferred in an academic or corporate setting planning multiple events simultaneously.

Required Licenses/Certifications Special Physical and Mental Requirements Position/Schedule Requirements Evening work occasionally, Overtime occasionally Position Attributes Stimulus/ARRA Funded No Quick Link http://unc.peopleadmin.com/postings/162494 Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Applicant Documents Required Documents

1. Curriculum Vitae / Resume
2. Cover Letter
3. List of References

Optional Documents

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Please select the response below that best describes your experience/education for the Business Services Coordinator position.
   • Bachelor's, Master's, Doctorate degree in business administration or a related field
   • Associate's degree in business administration or a related field and 2 years of related experience
   • Combination of post-high school education and 4 years of related experience (ex: 1 year towards a degree and 3 years experience)
   • High school diploma/GED and at least 4 years of related experience
   • Did not complete high school but have a combination of high school education and related experience to equal 8 years (ex. 1 year of high school and 7 years of experience)
   • None of the above
2. * Briefly describe how this position advances your career goals (Limit response to 150 words or less).

   (Open Ended Question)

3. * Providing outstanding service is important in our setting. Tell us about your philosophy, style, or approach to providing customer service.

   (Open Ended Question)