Job DetailsLevel ExperiencedJob Location Mount St. Joseph University - Cincinnati, OHPosition Type Full TimeDescription

Purpose:

As a member of the Student Administrative Services and Conlan Center team in the Finance Division, the Student Administrative Services Representative provides frontline service for in-person and telephone requests for financial aid, billing, registration, and payment information. The Representative has primary responsibility for providing and collecting a variety of forms, materials, and information for the Conlan Center and other offices on campus as needed.

Duties:

• Provides front line services directly to students and parents
• Handles requests for information/assistance regarding registration, financial aid, billing, payments, and Registrar Office front counter record requests
• Assists students and families in seeing how they can afford the Mount
• Collects and distributes a wide variety of forms, materials, and publications
• Processes Registration/Consortium Registration and Drop/Adds
• Trains and assists students and others in the use of Web-based registration and other Web-based information tools
• Cashiering: receives and processes cash, checks, and credit cards for student payments with a high degree of accuracy
• Processes government assistance forms
• Authorizes bookstore charges
• Calculates amounts due, refunds available, etc. with a high degree of accuracy
• Distributes refund checks
• Calls “no shows,” and students in canceled courses and classes
• Provides and collects degree applications, transcript requests, and other items for the Registrar’s Office
• Shares/supplies all pertinent counter and telephone information
• Keeps informed on processing schedules in the Center and Registrar’s Office
• Maintains voice mail messages and bulletin boards
• Stays aware of other activities on campus
• Understands what services are provided by other offices on campus and directs questions to other areas when appropriate
• Works with other SAS Representatives to maintain appropriate staff rotation schedule
• Other duties as assigned

Committee assignments

Contributes to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the department; helping others accomplish related job results as and where needed.

Primary Contacts:

Students and parents, Student Administrative Services staff, Registrar’s Office staff, students and parents, and other members of the Enrollment Management Division and the campus community

Supervision Exercised:

None

Supervision Received:

Works toward a previously defined objective with little supervision and uses a wide range of procedures; plans and arranges own work referring unusual cases to the Director of Student Administrative Services.

Qualifications

Education:

Associate Degree Preferred

Experience:

Prior experience with significant customer service required; (experience in a financial aid office preferred); experience with computerized academic/financial records and online systems (CARS preferred) PC software experience (Microsoft Office preferred).

A demonstrated ability and commitment to diversity, equity, and inclusion.

Specialized Training:

Any combination of education, experience, or training that provides the required knowledge, skills, and abilities

Skills, Attributes

Customer Service:

• Exhibit a “student/customer first” orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
• Adapt willingly and quickly to changing priorities, responsibilities, and customer needs and expectations; anticipate and identify department and other customer needs
• Available to rotate through multiple time frames of service operations
• Demonstrate an enthusiastic approach to duties and a commitment to liberal arts education

Teamwork:

• Collaborate well with others and help make office staff a cohesive group
• Communicate, cooperate and collaborate with others to achieve common office or College goals
• Willingly assist in various responsibilities as appropriate within the Student Administrative Services, the Conlan Center, and the Enrollment Management Division as required during high service demand times

Communication:

• Develop and nurture an effective, productive and respectful rapport and working relationship with customers and co-workers, maintaining an appropriate level of professionalism
• Demonstrate strong interpersonal, public speaking, and organizational skills, a sense of humor, flexibility, and creativity
• Demonstrate strong written, telephone, and electronic (email and internet) communication skills
• Communicate information clearly and concisely and listen well to others

Accuracy:

• Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights or omissions

Initiative:

• Take immediate and independent action when necessary assuming initiative for creative problem solving
• Demonstrate creativity and high energy
• Accomplish tasks with follow through to completion

Technical:

• Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office

Work Environment, Physical Demands:

Standing or sitting in one position for long periods; computer data input; multiple concurrent tasks with constant service interruptions; extensive customer contact; strict confidentiality; detailed work.

To apply, please upload e-note, resume, and contact information with three professional references.

A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's Non-Discrimination Policy.

Mount St. Joseph University is an Equal Opportunity Employer