User Services Assistant

Job description

Posting Details

Employment Opportunity

Job Title User Services Assistant Department Library User Services Position Summary

Gettysburg College seeks a full-time (37.5 hrs/wk) service-oriented User Services Assistant to work in the Library. This position performs a variety of technical, administrative and supervisory duties for the User Services Department. The individual will provide a consistent point of contact for library clientele and student employees from 3 p.m. until 11 p.m., Sunday through Thursday, during the academic year (transitions to day hours during breaks and summer). We serve an increasingly diverse liberal arts community of 2,600 undergraduate students, including 20-25% first-generation college students and over 16% Pell Grant recipients. We seek to recruit and retain a diverse workforce to maintain the excellence of Gettysburg College, and to offer students varied perspectives and ways of learning.


Responsibilities include, but are not limited to: management of Circulation and Interlibrary loan processes and workflows; supervise, train and evaluate Circulation and Interlibrary loan student employees; communicate with a diverse population of students and other library users; assist in development, implementation and assessment of User Services policies and procedures; assist in the creation, assessment and development of student employee training materials; monitor building occupancy and conditions and communicate as appropriate when building assistance is required; prepare nightly coffee cart; assist library users with computer problems; troubleshoot printer issues; perform a range of functions in Interlibrary loan, course reserves and media reserve services; other duties as assigned.


Skills and knowledge required:

•A high school diploma or equivalent is required; college degree is preferred.
•One or more years of work experience in a customer service setting required.
•Experience in a higher education setting or library preferred.
•Excellent critical thinking and problem-solving skills.
•Ability to work independently and set priorities; ability to handle multiple tasks while working with interruptions.
•Ability to communicate verbally and in writing, including demonstrated cross-cultural competency in communications with diverse groups of students and colleagues.
•Ability to exercise independent judgment and maintain work relationship with individuals throughout the library, campus and the general public.
•Ability to handle confidential information.
•Ability both to work independently and to work collaboratively in a dynamic environment.
•Strong service orientation and the ability to interact positively with students, faculty, and the public, as well as a commitment to participating in and building an inclusive, equitable and diverse campus community.

Special Instructions Summary

Application materials must be received by June 7, 2019.

Status: Full-Time Support Staff

Hourly rate: $16.00 to 16.40 per hour, negotiable depending on experience.

Posting Number 20100562A EEO Statement

Gettysburg College, an equal opportunity employer, complies with all applicable federal, state, local laws and regulations regarding nondiscrimination. All qualified applicants will receive consideration for employment and admission. The College prohibits discrimination and harassment, and provides equal opportunity without regard to race, ethnicity, color, religion, national origin, disability, veteran status, marital/familial status, possession of a General Education Development Certificate (GED) as compared to a high school diploma, sexual orientation, gender identity, gender expression, sex, age, or genetic information in all aspects of employment, educational programs, activities, and admissions. Pursuant to Title IX of the Education Amendment of 1972, Gettysburg College prohibits discrimination on the basis of sex (i.e., which includes but is not limited to the prohibition of sexual misconduct and relationship violence, including sexual assault and harassment) in all of its educational programs and activities.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • CareerLink
    • Craigslist
    • CASE (Council for Advancement & Support of Education)
    • Consortium for Faculty Diversity
    • Frederick News Post – Local Newspaper
    • Gettysburg College Digest
    • Gettysburg College Website
    • Gettysburg Times – Local Newspaper
    • Hanover Evening Sun – Local Newspaper
    • LGBT in Higher Ed Website
    • LinkedIn
    • Merchandiser – Local Newspaper
    • Monster Jobs (
    • Patriot News – Local Newspaper
    • Referral from Gettysburg College staff, faculty, friend or family member
    • The Chronicle of Higher Education
    • Women in Higher Ed Website
    • Other Website or Listserv (Please note specific website or listserv below)
    • Other Source (Please note other specific source below)
  2. If you noted "Other website or Listserv" or "Other source" above, please let us know specifically where you heard about this employment vacancy.

    (Open Ended Question)

Applicant Documents Required Documents
  1. Cover Letter
  2. Resume
Optional Documents




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    Job No:
    Posted: 5/20/2019
    Application Due: 5/25/2019
    Work Type: