Assistant Director, Undergraduate Admission
The College encourages and supports employees who seek to pursue internal positions and promotional opportunities. Current employees should apply online and contact the Office of Human Resources, if interested in applying for an open position.Job Detail Campus Location Boston Campus Working Title Assistant Director, Undergraduate Admission Description
Reporting to the Associate Director, Visitor Experience, the Assistant Director will assist the Office of Undergraduate Admission with its efforts to successfully recruit, select, and enroll an academically talented and diverse student body that meets institutional target goals. To help the team achieve these goals, the selected candidate will advise and counsel prospective students, school counselors and other constituencies regarding the admission process and academic programs. The Assistant Director will provide daily oversight, manage and train the undergraduate admission call center and student employees, act as counselor of the day for Saturday visits and work on various customer service projects, related to the needs of the office.
Additionally, the candidate will review applications for undergraduate admission, as needed, based on application volume and office requirements.
The established schedule for this position will be Tuesday – Saturday.Primary Duties, Responsibilites, and Tasks Required Knowledge, Skills, and Education (including hardware, software, and equipment)
- Bachelor’s degree or equivalent experience
- Strong customer service, interpersonal, and counseling skills
- Excellent public speaking ability and willingness to present to both large and small groups.
- Ability to communicate clearly and effectively, orally and in writing, to a diverse array of audiences
- Willingness to learn and use technology for presentations, email communication, application review, and other job-related duties
- Experience using Windows and/or Apple operating systems and the Microsoft Office suite
- Ability to manage multiple tasks and work independently and as part of a team
- Valid driver’s license
Previous experience managing students
2-3 years of work experience in a college or university admission office
Experience with Slate product or similar CRM software
Experience recruiting students from diverse backgrounds
Experience reviewing and assessing decisions on applications
Experience overseeing student workersRequired Prior Work Experience Special Instructions to Applicants Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society.
Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: [email protected]Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.Union Non-Union Compensation
Compensation is commensurate with experience and qualifications. Emerson College also offers a comprehensive benefits package.Benefits Package
Information on Emerson College’s benefits package can be found here.Classification Title Intermediate IC Salary Grade 15 Classification Code C2 Job Duties Individual Work Activities
Customer service management:
To work Tuesday-Saturday, ensuring that all aspects of undergraduate admission customer service activities are streamlined, establish Standard Operating Procedures and ensure that all training for call center student workers is cohesive, consistent and all-encompassing throughout the year.
General Counselor Responsibilities:
Advise and counsel prospective students, school counselors, and other constituencies regarding the admission process and academic programs. The incumbent will be required to attend all campus-based recruitment events and serve as “Counselor of the Day” on all established Saturdays visit days (assist with phone calls and/or conduct on-campus information sessions on assigned days).
Application process and review:
Evaluate applications for undergraduate admission based on the College’s recruiting goals and standards.
Required fields are indicated with an asterisk (*).
- Resume or CV
- Cover Letter