This position is for UCSD Transportation & Parking Internal Career Employees only.

Under direction, serve as the lead customer service representative for the Campus & Hillcrest Parking Division. Provide work direction to the Parking Office Customer Service staff. Responsible for all administrative aspects of parking office including determination of procedures, selection of methods, and implementation of policy application. Serve as Lead for the sales of parking permits. Gather and analyze account for daily permit transactions including: verification of sales and preparation of deposits, maintenance of computerized and manual records, logs, and files.

Make recommendations to supervisor regarding faculty, staff and students' parking needs. As lead, explain parking procedures, policies, and availability to Parking Office Customer Representatives and student. Perform clerical duties such as filing, photocopying, and faxing as necessary. Coordinate student staff schedules, provide instruction, training and guidance to student staff in data entry techniques according to departmental policies and citation processing procedures.

~ May be required to work different shifts, hours, or locations. Weekend shifts and overtime may be required.

• Ability to learn new technologies and apply their use to existing programs in order to improve and automate office procedures. Ability to follow through on established procedures and offer creative problem solving and/or resolution suggestions for existing systems and procedures.

• Demonstrated experience in record keeping with strict attention to detail. Ability to organize tasks, documents, and materials in a timely manner.

• Proven ability to enter information into data terminal. Skill completing forms thoroughly and accurately. Skill at maintaining filing system for rapid, easy retrieval by self and others.

• Ability to complete written and electronic forms and logs accurately and thoroughly; keep legible, accurate and useful records and databases and produce necessary reports from collective data.

• Strong cash handling and applicable controls experience with ability to perform extremely accurate cash handling, establish and enforce audit policies/procedures and apply knowledge of generally accepted accounting practices.

• Demonstrated experience with basic mathematical calculations with the ability to research transactions to resolve discrepancies within scope of responsibilities.

• Excellent problem resolution skills with ability to evaluate, defuse and address sensitive situations and take effective corrective action. Ability to make impartial decisions and apply sound judgment.

• Strong interpersonal skills with the ability to communicate effectively in person, by phone, and in writing with heavy customer contact and a diverse population.

• Ability to remain calm and demonstrate a pleasant demeanor when assisting customers in person and over telephone. Ability to change work direction or work projects sufficiently to accommodate the needs of the customers.

• Ability to coordinate staff in a busy, multi-shift, customer service environment to include coordination of schedules, and work direction in daily operations. Skill in organizing and prioritizing work to meet deadlines in an environment which emphasizes customer safety, service, and satisfaction as the highest priorities

• Experience in working as a team, collaborating and working effectively with colleagues, supervisor, guests, and University personnel. Experience providing training, instruction, and guidance to student staff. Ability to function as a group leader/mentor.

• Strong computer skills with experience using spreadsheet, email, word processing and internet applications. Experience maintaining database information and ability to generate reports.

• Solid analytical skills; ability to prepare relevant and concise reports and make policy recommendations. Analytical skills with experience utilizing large database reporting methods.

• This position is for UCSD Transportation & Parking Internal Career Employees only.

• DMV and DOJ/FBI Clearance required prior to hire.

• Must possess and maintain a valid CA driver's license. May be required to participate in DMV Pull Notice Program.

• Must be able to work outdoors occasionally in a variety of climates.

• Must be able to lift and carry up to 20 lbs barricades and equipment.

• Ability to stand or walk for long periods of time.

• May be required to work different shifts, hours, or locations. Weekend shifts and overtime may be required.